Food was variable - chicken, pork, beef, tuna, fish, salads, pasta, cheeses, nice bread. Good breakfast, very good lunch, dinner very good and ok snacks.
Location 7 euro taxi ride to Playa des Ingles.
Staff very helpful and polite. This is a Scandanavian hotel which caters for the Swedes and entertainment very poor for British but to sit in the open air with a coffee and baileys after dinner is very peaceful although alot of children.
At night the hotel is so silent and a good nights sleep is so easy as no noise throughout the hotel.
The hotel was clean and we found the rooms to be comfortable with a sofa in and fridge. If you had small children the rooms could be a little unsuitable because they were split level with 4 steps. All rooms have a lovely view overlooking the hotel complex and the sea. The food was what you would expect with an all inclusive package, good variety, always hot and a choice of restaurants to choose from.
My children particularly enjoyed the Carte D'or ice cream which was included for all inclusive guests. The hotel itself is set in lovely grassed gardens and is on the beachfront but it is not really a beach for bathing, it is pebbled beach with no sand, this was a little disappointing. The swimming pools and complex were really nice and we enjoyed spending time around the pool especially with the daytime entertainment team who worked hard to ensure that everyone had a good time.
Being a family extra hotel the entertainment both day and night was of a good standard and my children enjoyed getting involved. My son did the football academy which we thought was very expensive at 1 session being 25 euros for 2 hours, although he did enjoy it. Even my 15 year joined the Grid which was a club run by Thomson for teenagers and she made lots of friends too.
On the whole this hotel is perfect if you want a relaxing poolside holiday with lots of entertainment for the children, definitely not if you want a break from children.
we felt peckish and thirsty and was happy to find vending machines on the 3rd floor.
the rooms were great much larger than expected and very clean.
after a few hours sleep we were so looking forward to a cooked breakfast we were all pleased to see a good selection of food and again friendly staff.
Travel operator: tomson
Room was fine and good view of the sea and complex.
Hotel was really clean all the time and the room was cleaned on a daily basis.
Food was good and you coudl have something to eat anytime beween 7.30am and 9pm (although I didn't trust the burgers in the snack bar as they looked very under cooked)
Sometimes there was a queue for the drinks during the day but most of teh time these moved very quickly and you were left to serve yourself.
Dinner was often themed i.e. chinese night, spanish night etc but there was always a childrens selection.
The only thing I woudl suggest is that they try and have a differant desert evry night as cake and ice cream can get a bit boring!
One tip is to go into the resturnat at lunch time as it is really cool and has a good selection of food - well better than the undercooked burgers!
The hotel is situated on its own and you need a taxi to get anywhere, howvever the taxi rank is next to teh hotel or the reception will call you one. There is also a shopping centre next to teh hotel with a few bars and shops but not many.
Hotel staff were very friendly and the staff in the resturant always spent time talking to my children and giving them sweets (after they had checked it was okay with me) One Tip - Don't go bear foot into the coco loco bar or you will be shouted at LOL
The entertainment was good with bot Thompson staff and hotel staff doing differant things.
The Thompson staff were the best we had come across and really made you feel you wanted to get involved.
The only down side was the old sunbed issue - to secure a sunbed under a sun brolley you had to be at the pool between 6.15am and 7am or you had to boil in the sun - There are lots of signs saying that any towls left before 9am would be removed but this didn't ever happen!
Oh and some of teh children thought is was fun to make teh lifts visit all 11 floors all teh time so it sometimes took a while to get a lift.
All in all a great holiday - The hotel is just a Thompson hotel for English holiday guests but there is a lot of norwegen and scandanavian people there too.
If you are after a clubbing holiday or an older couple wanting a quiet time - STAY AWAY, however if you have a family we haven't you booked yet??
Travel operator: Thompson
Food was not the best but it kept me going.
a few themed food nights
If you timed it wrong at tea time you had to queue for a table, never took to long though.
Bit of a pain queuing at the bar as it was a bit slow
but no other problems
Travel operator: Thompson
Travel operator: thomson
restaurant in total chaos at most meals, no waiter service, no tables laid ready,crockery sometimes dirty/cutlery short.request to staff were met with blankness and agitation it wasn't always successful we laid our own on several occasions , food poor choice old school standard,xmas and new year worst than other evenings, continual dirty tables around you while eating.returning between courses table would either be cleared or unfinshed drinks removed. noise levels unbelievable from both guests and staff alike, guests searching around for a table,children wandering around unsupervised ,on two occassions we noted guests were standing drinking.
No waiter service at bars you stood in line for too long. frequently run out of glasses
Entertainment was generally acceptable but the stage areas were basic and uninviting
bedrooms were clean and well cared for however the beds were dreadful no mattress just a quilted foam layer 4cm thick the sheet just would not stay put.
This hotel is deffinately not for couples relaxing it is not, for familys if you like paying for constant chaos, lack of service, unfortable beds ??
if you wanted a better meal and service especially on xmas and newyear you paid extra.
Travel operator: portland
We thoroughly enyoyed our stay at this hotel. It was lovely to escape the cold british weather to arrive to 70 degree plus in Gran Canaria.
The hotel was extremely clean, the reception staff helpful, the rooms were very nice and the waiters were always pleasant. We usually travel to the Greek islands, this however, was a lovely Xmas break.
I would definitely recommend this hotel and understand that it is closing for renovation work soon.
Travel operator: Portland
Initial impression was good - no evidence of shabby appearance some had found. Clean, modern reception, friendly staff.
Room itself was good size, and steps down were not a problem - but could be with very young children. Room had kettle - very good and very unusual for foreign hotels! Cleaned daily.
The major disappointment was lack of sea view - we were on the 1st floor and saw only palm leaves. There was no chance of a change, as the upper floors were block-booked by Scandinavian operators.
Atmosphere spoilt by penny pinching - fortunately it was Feb so air con not needed, but it should be free. We had a fridge - the lock was broken so we had it free, but it would be annoying to have to pay to keep drinks cool in high summer. Only 3 free English channels on the TV - CNN, Skysport and Skynews. You could get BBC1 and BBC2 - for a euro an hour. We didn't bother, but families probably would and would find it a rip-off.
Clearly a family-orientated hotel, clearly seen at meal times. Generally a queue - on one occasion it took 15 minutes to be seated. Waiting staff very efficient and good humoured.
A reasonable choice at breakfast but evening food was not 4-star standard - not the range of choice usual in 4-star. Of the school dinners type, and seemed designed for families with young kids who did not want to be too adventurous in food. At times the food was cold. Each meal, some food was being cooked to order - that was good.
We found the pools clean.
There were enough sunbeds and the policy of removing towels from them before 9 a.m. worked!
Holiday fine and restful, but the hotel was disappointing, although not awful. OK for young kids, though.
Travel operator: Portland
The room was nicely decorated, the shower needed TLC as it was coming away from the wall, the TV is pay-per-view for a lot of the channels and if you leave it on standby when you go to sleep with it on a 'pay' channel, the money gets eaten up! The beds were rock-hard so if you like hard beds, this hotel is great for you.
The staff in the restaurant were on the whole, polite, but there were a few who could be quite rude and obstructive. They are not very quick at clearing tables and seem to object to you wanting to sit outside.
Don't expect any Rep other than the English one to help you as they wont.
And definitely NOT a hotel for couples as it is full of children - mainly Scandinavian.
The entertainment was 'interesting'. It consisted of a bunch of Scandinavian young people on an almost nightly basis. Very 'Eurovision' .....if you like that sort of thing......
Travel operator: Thomson
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