43 Reviews
Traveller Rating
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Excellent6
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Very Good10
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Good21
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Average5
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 9 months ago
This was our first visit to Gran Canaria, and we were thoroughly impressed with our accommodation.
The pool is exactly like it is in the photo in the brochure. I have never seen a pool like it, it never seemed to get overcrowded. The bridge in the middle is a real eye catcher, along with the waterfall that ran off the roof of the pool bar into the pool...very refreshing!!
Towels were changed 6 days a week, except Sundays and the apartment was also cleaned on those 6days. There is a pool bar which serves food, along with a restaurant inside. The pool bar food was excellent and very reasonable.
The location was relatively quiet, but many of the shops were not within walking distance. However, taxis were extremely cheap ,with the minimum fare costing between 1.90 euros and 2.40euros, with your closest shops being in Faro2 Shopping Centre.
Staff were excellent, always friendly and helpful.
There were two entertainers who provided daily entertainment...daily activities as well as evening entertainment.
The pool is exactly like it is in the photo in the brochure. I have never seen a pool like it, it never seemed to get overcrowded. The bridge in the middle is a real eye catcher, along with the waterfall that ran off the roof of the pool bar into the pool...very refreshing!!
Towels were changed 6 days a week, except Sundays and the apartment was also cleaned on those 6days. There is a pool bar which serves food, along with a restaurant inside. The pool bar food was excellent and very reasonable.
The location was relatively quiet, but many of the shops were not within walking distance. However, taxis were extremely cheap ,with the minimum fare costing between 1.90 euros and 2.40euros, with your closest shops being in Faro2 Shopping Centre.
Staff were excellent, always friendly and helpful.
There were two entertainers who provided daily entertainment...daily activities as well as evening entertainment.
Travel operator: Thompson
Recommended
17 years 9 months ago
we went to this complex in july 06, on arrival it was just gone midnight and were letf to find our place on our own, getting there we found it be to very small (this was in the dark) by morning we found my daughters put me up bed to be broken with no bedding at all, after 2 nights of asking for a new camp bed and bedding we were given it. the next morning we were woken to my auntie covered in ants, all we were given were a can of ant killer, but they were still coming out thick and fast, on more investagation we found a massive whole behind one of the bed side cabninets. we complained about this and were given more spray (which didnt work) so after yet another day and me telling the manager we has pictures of the state of our bungalow we were moved to a much much nicer place. we didnt feel the bbq was worth the money. and at the time we stayed there were about 20 families feeling the same as we all did. my sons went and stayed at aonther hotel as they couldnt cope with the state of ours, we go to the canaries almost every year and i can honestly say this is far the worst place i have ever been to. im going back in 2008 and will not to returning to this place ever again. for those of you that had a nice experiance here (you were the lucky ones) many of us didnt. the entertasinment , well was a non-starter really, during the day they played the same music over and over again. the night receptionist was a very rude man. the rep we had wasnt great either but wont name names. who ever goes there and gets one of the small bungalows, i wish you well i really do, good luck to all that that go there.
Travel operator: thomas cook
18 years 3 months ago
We stayed in a 1 bedroomed apartment for 2-5 people.
We were very happy with the accommodation. It was very clean and adequate for the two of us. Do take a travel kettle with you, the hob kettles they provide take at least 20 minutes to boil, thats with just enough water for 2 drinks!
The walls are quite thin and we had a screaming toddler and baby in the bungalow next to us, it was impossible to sleep in the bedroom, so we moved into the lounge. This was O.K. though, the beds are very firm but comfortable enough.
The pool area is lovely, reception and everywhere very clean and the staff were very helpful and friendly to us. Pool bar food adequate but didn't try the restaurant.
The evening entertainment was very poor, I'm not even sure if it happened! The odd act was advertised as being on in the evenings, but when we walked by there was never anyone in there!
Most people go to the Maspalomas Princess hotel, the entertainment was good in there and every night we saw people from our accommodation in there.
It is a good walk to get anywhere, the nearest bars etc are in the Faro 2 centre about 15-20 minutes away. This didn't bother us as we like to walk about and Taxis are only 3 euros anyway.
Thomson's have rated this as a 4T, the official rating is a 3*, and I would say this is accurate. Having said this, it is a very good 3* complex.
We would happily return.
We were very happy with the accommodation. It was very clean and adequate for the two of us. Do take a travel kettle with you, the hob kettles they provide take at least 20 minutes to boil, thats with just enough water for 2 drinks!
The walls are quite thin and we had a screaming toddler and baby in the bungalow next to us, it was impossible to sleep in the bedroom, so we moved into the lounge. This was O.K. though, the beds are very firm but comfortable enough.
The pool area is lovely, reception and everywhere very clean and the staff were very helpful and friendly to us. Pool bar food adequate but didn't try the restaurant.
The evening entertainment was very poor, I'm not even sure if it happened! The odd act was advertised as being on in the evenings, but when we walked by there was never anyone in there!
Most people go to the Maspalomas Princess hotel, the entertainment was good in there and every night we saw people from our accommodation in there.
It is a good walk to get anywhere, the nearest bars etc are in the Faro 2 centre about 15-20 minutes away. This didn't bother us as we like to walk about and Taxis are only 3 euros anyway.
Thomson's have rated this as a 4T, the official rating is a 3*, and I would say this is accurate. Having said this, it is a very good 3* complex.
We would happily return.
Travel operator: Thomson's
Recommended
18 years 3 months ago
My sister and I stayed in the Cay Beach for a week in January 2006. We were allocated a small apartment when we arrived which was very clean and a good standard. However, our neighbours were extremely loud and unsociable.
After two days of walking around the apartment with our earphones in due to continual shouting and screaming, I decided enough was enough.
I spoke to the hotel manager who was extremely helpful and i stressed that the family next door were ruining our holiday.
He had received various complaints from other guests, so upgraded us to a large apartment in a quiet area of the complex. This is where our holiday started!!! Very spacious and no need for earphones as we were detached from next door.
The pool area was beautiful, we made good use of the heated pool and jacuzzi. We even ventured into the rather chilly main pool to show the boys up!
The location wasn't fantastic, but it was a short walk to faro shopping centre and a lovely walk to the beach. A taxi into playa del ingles costs about 2 euros, great for the night life.
The hotel staff were inefficient at times, but the manager was a reasonable man. The cats not so reasonable as they constantly chased me round the complex!
I would return here again in the future.
After two days of walking around the apartment with our earphones in due to continual shouting and screaming, I decided enough was enough.
I spoke to the hotel manager who was extremely helpful and i stressed that the family next door were ruining our holiday.
He had received various complaints from other guests, so upgraded us to a large apartment in a quiet area of the complex. This is where our holiday started!!! Very spacious and no need for earphones as we were detached from next door.
The pool area was beautiful, we made good use of the heated pool and jacuzzi. We even ventured into the rather chilly main pool to show the boys up!
The location wasn't fantastic, but it was a short walk to faro shopping centre and a lovely walk to the beach. A taxi into playa del ingles costs about 2 euros, great for the night life.
The hotel staff were inefficient at times, but the manager was a reasonable man. The cats not so reasonable as they constantly chased me round the complex!
I would return here again in the future.
Travel operator: thomson
Recommended
18 years 4 months ago
Good points....
Good rooms
Clean
Staff are friendly
Well planned residence
Pool is fab but cold
Beer cheap
Bad points....
Food, cold and inedible most of the time.
Middle of nowhere, taxi to everywhere
Full of Germans who nick sunbeds
Bit like a retirement village (no disrespect to old peeps)
The reps don't give you enough info or drop you off when you first get there, its the bus driver that does it!!!
Overall, would come again if self catering, good enough for a late deal!
Good rooms
Clean
Staff are friendly
Well planned residence
Pool is fab but cold
Beer cheap
Bad points....
Food, cold and inedible most of the time.
Middle of nowhere, taxi to everywhere
Full of Germans who nick sunbeds
Bit like a retirement village (no disrespect to old peeps)
The reps don't give you enough info or drop you off when you first get there, its the bus driver that does it!!!
Overall, would come again if self catering, good enough for a late deal!
Travel operator: Thomson
Recommended
18 years 4 months ago
We visit maspalomas every year at the same time.
We Booked the cay princess in july 2005.
On arrival we were not impressed with the bungalow.
The the deco was very shabby ie peeling paint and fist marks in the walls.
The staff were all friendly and very helpful. Beautiful pool and all in all a nice complex.
Position is secluded but we know the area and getting around is cheap by taxi or if you like to walk its all very flat.
Faro 2 shopping centre is 5 mins away and there is free transport to the beach.
Im sure that at sometime these bungalows were very nice but they are in desperate need of a make over.
Even though they looked shabby the level of cleanlines was very good. My remarks were past on to the tour operator I would return to this property but not at full brocher price. Overall Clean
We Booked the cay princess in july 2005.
On arrival we were not impressed with the bungalow.
The the deco was very shabby ie peeling paint and fist marks in the walls.
The staff were all friendly and very helpful. Beautiful pool and all in all a nice complex.
Position is secluded but we know the area and getting around is cheap by taxi or if you like to walk its all very flat.
Faro 2 shopping centre is 5 mins away and there is free transport to the beach.
Im sure that at sometime these bungalows were very nice but they are in desperate need of a make over.
Even though they looked shabby the level of cleanlines was very good. My remarks were past on to the tour operator I would return to this property but not at full brocher price. Overall Clean
Travel operator: Thomson
Recommended
18 years 6 months ago
Rooms were quite shabby, not 3 star standard, in need of re-decoration.
Visited restaurant on 1st night the buffet food was cold and inedible.
The entertainment was the worst I have ever known, very repetitive and boring, the mini disco at night was the same music every night. It seems that not much effort is made to entertain the guests.
The staff are very friendly and the pool area is lovely, it is a pity that certain aspects of the hotel do not come up to standard and we will not be booking again.
Visited restaurant on 1st night the buffet food was cold and inedible.
The entertainment was the worst I have ever known, very repetitive and boring, the mini disco at night was the same music every night. It seems that not much effort is made to entertain the guests.
The staff are very friendly and the pool area is lovely, it is a pity that certain aspects of the hotel do not come up to standard and we will not be booking again.
Travel operator: Thomson
18 years 7 months ago
I dont usually write on these things, but was reading the reviews before travelling and after we booked and noted the comment about location is not great.
For me the location was excellent, less than 10mins to Playa de Ingles by taxi and 5mins to Maspolomas beach and resturant and shopping area, which is a must to visit expecially at night.
The water park is also less than 10mins by taxi. (Taxis are so cheap) Didn't go to Puerto Rico, but if you are going to complain about how long it takes to get to another resort, why not stay in that resort instead! Faro 2 shopping and restaurant area is only 10mins walk from the complex.
I couldnt have been happier with everything about the complex. The bungalows were clean and spacious and modern.
The Pool area was amazing, including the jacuzzis, and we always found a sunbed without getting up at 6am. The staff were friendly, but agree the reception staff didnt speak much English, but the pool team and entertainment team spoke good english and made the kids feel really relaxed and welcome.
We will be going back to this resort and Maspalomas again next year.
For me the location was excellent, less than 10mins to Playa de Ingles by taxi and 5mins to Maspolomas beach and resturant and shopping area, which is a must to visit expecially at night.
The water park is also less than 10mins by taxi. (Taxis are so cheap) Didn't go to Puerto Rico, but if you are going to complain about how long it takes to get to another resort, why not stay in that resort instead! Faro 2 shopping and restaurant area is only 10mins walk from the complex.
I couldnt have been happier with everything about the complex. The bungalows were clean and spacious and modern.
The Pool area was amazing, including the jacuzzis, and we always found a sunbed without getting up at 6am. The staff were friendly, but agree the reception staff didnt speak much English, but the pool team and entertainment team spoke good english and made the kids feel really relaxed and welcome.
We will be going back to this resort and Maspalomas again next year.
Travel operator: Thomson
Recommended
18 years 9 months ago
Apartments very nice and clean. Got towels changed regularly but our bed linen was only changed once over two weeks.
It is a bit far from all the shops and hiring a car makes it much easier to get around.
Staff don
It is a bit far from all the shops and hiring a car makes it much easier to get around.
Staff don
Travel operator: Thomson
Recommended
18 years 11 months ago
Overall our holiday was good, but that was down to ourselves rather than what the hotel provided.
Accommodation was attractive, bungalows spacious. Kitchen facilites poor for self catering, no oven just 2 ring hob and microwave oven. Although we found eating out cheaper than self catering.
Pool was wonderful, very clean and large. limited amount of comfortable sun beds which were soon taken up by early risers putting towels on as early as 6am.
Staff friendly and helpful, shop on site good. Entertainment poor... 1 show per week which lasted 40 mins. and 15 minutes bingo or quiz every night. Bar good but outside by pool so served drinks in plastic or cardboard cups.
Football and pool water polo every morning and painting for small kids everyday.... other than this nothing else.
Taxi's very cheap and plently available so make sure you get out and about lots to see and do.
Accommodation was attractive, bungalows spacious. Kitchen facilites poor for self catering, no oven just 2 ring hob and microwave oven. Although we found eating out cheaper than self catering.
Pool was wonderful, very clean and large. limited amount of comfortable sun beds which were soon taken up by early risers putting towels on as early as 6am.
Staff friendly and helpful, shop on site good. Entertainment poor... 1 show per week which lasted 40 mins. and 15 minutes bingo or quiz every night. Bar good but outside by pool so served drinks in plastic or cardboard cups.
Football and pool water polo every morning and painting for small kids everyday.... other than this nothing else.
Taxi's very cheap and plently available so make sure you get out and about lots to see and do.
Travel operator: Thomson
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