Travel operator: qwerty travel
Travel operator: Travel Republic
Travel operator: Thomas Cook
The reception staff took my email confirmation details and proceeded to book us in. Please beware they asked for more than 120 euros over what special offer we booked but I politely pointed out the confirmed price as per email was much lower! So please check your email comfirmation from H10 that the price you booked is noted on your confirmation! Also you will have to pay up front for reservation rather than at check out, not sure why!
Anyway we had room 229 which overlooked pool and was on upper level, but were greeted by dead cochroaches at door (lovely surprise!) overall this room was ideal for us & tot. No more nasty surprises!
A bit of advice also - we had a bad sewage smell from our bathroom and I remedied the problem by making sure that all bath plugs were in and this stopped the smell coming up from the pipes and toilet.
The hotel ran a kids club but since my son is 3 most children there were foreign and much older so we didn't put him in club - maybe we went quite early in the season, but the kids had a great time with the anamacion team!
Hotel was clean throughout and very friendly staff also.
The food in the evening was disappointing we ended up eating out even though we paid for h/b. It was buffett style but geared more for the Europeans?!
We didn't watch any of the entertainment as the bar area was smokey (I was 6 months pregnant) and the seats were set up like you were sitting in a theatre. Also it was a very small room!
I wouldn't go back to hotel unless I had kids between 5-10 and you don't mind mingling with the Europeans who just don't make an effort anyway.
The hotel is located just 5 min walk from beach, next to Princess Yaiza and Playa Dorada hotel.
The pools were lovely and overall I would give it 3 or 4 out of 5.
Travel operator: Booked directly with hotel
We decided going here after a friend of the family said it looked a very nice place whilst they visited staying in Lanzarote.
As we arrived we booked in and were given our apartment. The apartment was of an excellent condition and was cleaned by maids very nicely.
Since we arrived early in the morning, we decided to go straight to the pool, which also was in an excellent condition. The pool bar did a lovely variety of food and definitely would say the waiter serving at the bar could understand English very well, which is handy!!
The animacion team was great for our two teenagers and the children also staying in Bahia Blanca Rock. Even adults got involved in the activities throughout the days. (If the children allowed the team to, they would be chucked into the cold pool if they lost a game) Which i remember was hilarious to the kids!
The location of this hotel was amazing, only a couple of minutes walk to an amazing lovely beach, with good water sports. Including, paragliding, banana boat and the relaxing pedellos. Also the hotel was about ten minute walk to the town centre.
I would definitely recommend this hotel to family's, as you would enjoy it a lot!!
The best place for getting a luscious tan would have to be the sunbeds on top of the cave that hangs over the warm pool! Happy Holidays!!
Travel operator: Thompson
We stayed in a ground floor apartment and were visited by 4 or 5 cockroaches in total during our 14 night stay. I don't put this down to uncleanlines because the rooms, common areas and grounds were kept very clean. It was more likely on account of the unavoidable factor that we had the patio door and bedroom windows open for long periods as the apartments aren't air conditioned; apparently roaches are a rare occurrence in the upper storey apartments.
Only one portable electric fan, which is pretty ineffective, is provided, therefore the rooms are warm and humid overnight - which was bearable, given the fact it was October, however, the thought of sleeping there in height of summer wouldn't appeal to me.
The shower head of the shower didn't fit securely to the wall mounting resulting in it falling onto the bath if knocked or if the water pressure changed, which, coupled with the fact that the hot water often ran out, was very annoying (petty I know - but I do like a good shower!)
There were an abundance of sun beds available at all times of day due to the fact most guests were considerate enough to remove their towels when not utilizing them for long periods in the knowledge that they were always able to return and obtain some again later.
The beach & prom is a 2 min walk from the hotel; Burger King, and Mollies Irish bar is a 5 min walk along the prom and the largest and best value supermarket is "Netto" located in the pedestrian precinct shopping area which is a 20 min walk.
The hotel food was ok - the choice was limited and it was often luke warm depending on how often the chefs refilled the hotplates, however there was always something that appealed for us adults to eat, although there was little that appealed to kids.
The restaurant & bar staff were the very friendly.
We checked-in at the hotel at 2130 hrs just as the restaurant was closing, however, the receptionist arranged entry for us and we weren't pressured by the staff to hurry our meal which we appreciated.
The night-time entertainment alternated nightly between the animation reps miming to the usual soundtracks (Cabaret, Moulin Rouge, etc - which doesn't appeal to us) and professional acts (magician, soul singing trio, etc which were of good.
The majority of guests were German, Dutch and Spanish with kids under 7 yrs.
Overall I would say that the hotel is a value for money three star with friendly staff, but I wouldn't return unless the minor negative points I mentioned were improved.
Travel operator: Direct Holidays
The hotel reps are great and really persuade you to take part in day activities such as warterpolo which is a faveourite of mine as I won twice.
The food was acceptable but could have been better for the children and certain people like my sister who are picky in certain fancy foods!
The hotel staff are extremely friendly and after emailing them for an upstairs room overlookng the pool they were great and gave us what we wanted.
The resort is close by with a burger king and smallish shopping centre over the road. The resort includes many restaurants and bars to chose from and also has a ferry ride to take you to near by island fuertaventura that has many departures fromt he nearby marina.
Overall I think that both holidays were absolutley brilliant and have planned to go agian at the end of the year.
Travel operator: portland
The apartments were rather basic and needed some updating however they were clean. Also they are rather cramped for 4 persons.
The hotel staff were always very helpful and always prepared to assist if requested.
I cannot say enough about the entertainment team team who worked extremely hard. The children
Travel operator: Direct Holidays
The apartments could really do with an update but other areas of the hotel are in good condition.
The food at the pool bar is ok but the breakfast and evening meal priced at 6 and 12 euros are a little poor.
On our first night we had several cockroaches and when we informed the reception they said they had a problem and a company was dealing with it. They offered us a first floor room which wasn
Travel operator: portland
Self catering facilities were extremely limited, no kettle, microwave or toaster, however we did not wish to cook in the apartment because of ants and cockroaches. There is no air con in the apartment and although we kept the curtains closed during the daytime it was extremely hot at night even with windows open.
The pool area was very nice. We had no problems finding sunbeds at any time of the day. During the day the staff at the apartments were always organising activities and there was always something going on for the children if they wished to take part.
The apartments are in a good location for beach, town and marina.
We wouldn't go back to these apartments mainly because of lack of space and no air con.
Travel operator: Portland
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