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Viceroy Palm Jumeirah

22 of 24 hotels in Dubai

1 out of 5 from 1 review
5 stars
No. 1 Palm Jumeirah - Dubai - United Arab Emirates
Opening its doors to the world in April 2017, Viceroy Palm Jumeirah Dubai stands to be very much in keeping with the UAE’s recent trend for awe-inspiring architecture. The promises to be a beachfront retreat in the city, combining a California vibe with the spirit of Duba

1 Review

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Review Overview

  • Cleanliness
  • Food
  • Service
  • Location
Customer service is pretty poor..
1 year 5 months ago
This is a seemingly 5 star hotel. Sorry, its not.

It may be when its finished and not sandwiched between a two building sites. This hotel should not be open now, it should have waited. but there are other problems

Beach - the rough 200ft strip of sand with a puddle to swim in.

Pool - 450 rooms, I would imagine the pool area has enough to accommodate 50% of that.

Workers - noise, drilling smells around the place - why is it open.

Food - very average, but the names are quite good!!!!!

I put one of our group directors in there given that I was contacted about this fabulous new hotel on the palm - he asked me when they were finishing it.

Then there the valet parking. My car was parked, obviously somewhere they were still working, came back destroyed with dust and small chips in the paint, clearly had happened in the building.

I was told they would investigate, then basically told that I was lying, it didn't happen there. Yet the concierge, door man, valet guy and the securing manager agreed it happened downstairs. No apology, just a complete joke.

Would avoid this hotel at all costs for at least the next year until they get it together. This is not cheap, money would be better spent on another hotel in the area.
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Travel operator: n/a

Hotel tip: Don't book until the finish it!!!!

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