We checked in to the hotel on a Friday afternoon and were quickly greeted by a very friendly receptionist who looked to see if our rooms were available but as we were a tad early they were not. We left our luggage with the Bell Boys to store and went off to find some lunch. On our return we were dealt with by a different receptionist who unfortunately wasn't as helpful. We were given the keys to one of our rooms and went there to recoup from our flight and await the keys to our second.
The rooms themselves have just been refurbished and only have minor wear and tear which is to be expected with the large amount of traffic that they get through the rooms. The rooms we were allocated had excellent views of Times Square and we only heard the odd bit of street noise but that is to be expected in the Big Apple!
The rooms are fitted with a 32 inch TV with a great range of channels should you get time to chill out from all that there is to see in New York! There is a safe with a digital lock, iron, hair dryer and plenty of storage space. The beds are very comfy and I feel asleep as soon as my head hit the pillow!
The hotel offers a bar which serves food and drinks in the evening (from 5pm) and during the day it serves coffee and soft drinks. There is a 24 hour shop you should need anything and the lobby is fitted with 8 iMacs and you can use them for free in 30 minute intervals, this is to allow others use them aswell! You can even print stuff for free which is very handy should you wish to book tickets in advance.
Overall the hotel is great I would not have any hesitation in recommending this hotel to anyone! If you want to go to New York stay here, you won't be disappointed!
Travel operator: Direct
The staff in the hotel cafe were very rude.
The hotel is extremely busy and the reception area is always noisy
Beds were very uncomfortable, to soft.
The best thing about the hotel is the location
Travel operator: n/a
The only good thing was the location. I would not stay here again even if they paid me.
Travel operator: booked it ourselves via Expedia
Hotel location short walk from Time Square, so that was great.
Reception staff very helpful but other staff a bit arrogant.
Absolutely NO facilities for children at all. No lounge etc to sit in. Following other comments about the Celebrity diner attached to the hotel, did not bother to try it.
Hotel was very clean.
Travel operator: Getaway
Good holiday been back since and stayed at Novo Hotel which was great.
Staff were unfriendly and unhelpfull, rude actually some of them.
For what we paid we expected better, the reception is ok but the rooms and rest of the hotel oh my god, felt like I was in the shining in the corridors and the rooms had outdoor car park ceilings! The beds were horrible.
The general feeling was brown and dark and cold. Mingin!! don't do it.
Travel operator: seperate flights and booked hotels directly ourself
The reception area is very nice we were disappointed with the room it was a bit small and smelt musty.
We were out sightseeing all day until late so it was'nt too bad.
The location of this hotel is excellent times square is just a short walk away the restaurant next door is crap.
Travel operator: expedia
Hotel was fantastic location wise particularly as we were 2 females travelling alone - plenty to see and do and loads of restaurants nearby, handy also for underground which we used a lot once we got the hang of it.
Staff were a bit miserable and the porter refused to leave our room until we had given him a tip - we were reluctant to do this as we had already tipped once for the first room but felt a bit uneasy when he just stood and stared so we paid up in the end.
Wouldnt recommend the diner attached to hotel as overpriced and we waited hours for our order - sophias round the corner far superier and staff polite and courteous.
Dont buy theatre tickets in advance or queue at TK office in Times Sq - we were told we had no chance of seeing Lion King as it is sold out up to a year in advance - we walked into where it was showing in New Amsterdam theatre and got tickets for
Travel operator: Virgin
The room was horrible...it was dark, needed a good clean and you could hardly see out of the windows...it smelt very 'musty' but luckily enough we could open the window to let some fresh air in. The bathroom was so small you couldn
Travel operator: independant
Room very small with a mirror running the length of it, which made it seem bigger.
Very very good location. 1 Block from Times square, No problems getting a Cab from outside the hotel and plenty of restaurants in walking distance.
Travel operator: Inetrnet Booking
Travel operator: getaway
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