Do not believe the pictures you see on the brochures, stayed there for a week & were glad to escape.
Where do I start.
ROOM SIZE & CONDITION - 3.5m x 3m ( 12ftx10ft) with en suite with 600mm door entry, but some not so bright person fitted a wash hand basin to close to the door narrowing it to 450mm (18") . Carpets badly stained, floor had the impression of a ploughed park with the carpet glued down into channels causing trip hazards, the furniture in the room was water damaged & splitting, the beds were soft "like trying to sleep on porridge" fell out of bed one night & on investigation found the 2 x 3ft divans were fitted with 4' 6" double bed mattress covers causing the bedding to move while you slept.
If you are going to this hotel ...
for a rest make sure your room is on the highest floor & away from the elevators, we were unlucky enough to be on the first floor, a great view of Valletta, but also of the taxi rank who don't think anything about pulling out causing cars drivers to pump their horns at all hours.. By far the worse & constant noise was the elevators , there were 2 within 1200mm ( 4feet) of our room door, as the night began to quieten & you were hoping to nod off in your porridge bed, All you could hear was "DOORS CLOSING, GOING UP, or DOORS CLOSING GOING DOWN". To add to this the extractor fan in the toilet ran constantly then you had the necessity of the air condition unit to cool the room . All this noise in such a confined space is horrendous ... We ended up having to set up my i phone to play background music to blot out the other noises...Read More
PROBLEMS ACCESSING THE ROOM- We arrived on 17/6/14 & were due to leave on the 24/6/14. On the 21st we returned to our room & the electronic key card would not open our door, we went to the reception where we were told that the incorrect date had been put on our card , they reprogrammed the card we returned to our room & got entry. The following day we returned to our room to pick up our pool gear after breakfast, again another trip to the reception where this time we were accused of bending the card & damaging it, I corrected the receptionist by telling her it was in my bank card wallet & all my cards still worked. again they reprogrammed the card & we got access. the following morning it happened again, this time when we went to the reception they asked us to return to the room & they would get maintenance up to look at it, 10minutes later the maintenance man arrived tried his master card in the lock to no avail , he had to use the old fashion key method to open the door, he confirmed there was a fault & would get it repaired.. We returned 5hours later "GUESS WHAT " you got it still no access to our room, it was a different receptionist who did not know the problems we were having & she made the mistake of thinking we had just arrived by telling us "you cannot get access to your room till 2.00pm".. My wife lost the plot at this point & demanded to see the manager, they again asked us to go to our room & wait for the manager to come up.. 25 minutes later nobody had arrived again we had to go to reception to ask what was happening & why we were being kept waiting , the receptionist got on the radio & told us the manager was on her way, we returned to the room to find the manager & a different maintenance person changing the batteries in the lock system then reprogramming it. , therefore we were lied to & accused of damaging their property due to their incompetence to change a battery..
THE PREMISES ARE NOT CHILD FRIENDLY - numerous 240v sockets are in dangerous condition where a young child could slip their fingers behind the wall sockets into live wiring.
THE PREMISES ARE NOT 100% SAFE FOR DISABLED EITHER-, in the even of a wheelchair requiring access, all areas are not available. One of the areas that highlights this is the Lido bar area ,access out to this area is not ramped it has 2 salt water pools & over 200 sunbeds. the areas around the pool are not wide enough to allow a wheelchair to get access to all areas, the ground is not line marked to keep areas clear for access, the edges of the pool are tapered on with uneven drainage covers. Any other resort I have been to with facilities like this there were showers close by the pool the wash off the chlorinated water , in this pool area if you are on the side where the bulk of the beds are you have to walk through the Lido bar to get to them, not the greatest thing to want to do when folk are sitting watching the world cup..
MAINTENANCE CURRENTLY IN PROGRESS - Do not go to this hotel in the near future & expect to get use of the extensive gym & keep fit facilities it boasts of, they are closed for 14 weeks till early August, the Sa Re Ga Ma restaurant was closed for refurbishment, toilet facilities were closed. The workmen carrying out the ongoing repairs were not customer friendly, a couple of examples of this are cement footprints all over the carpeted areas in the corridors ,it was also damaging the carpets causing trip hazards, the area at the Lido Bar was washed down & cleaned every evening only to have the same workmen dragging damaged building material to a skip outside the fence between 8am & 9am the area is paviored & uneven did they lift a brush & sweep the area when finished of course not ...If you get a splinter in your foot then stick in at salt water pool well i think you know the out come..
WHAT YOU ARE PROMISES YOU AVOID-- the first morning we went down for breakfast we were approached by a gentleman at the entry to the dining area , this troll gave us ticket for a trip round the harbour & a massage but then he threw in the curved ball promising us 20 euros in free drinks if we went next door to the 5star hotel at 9.30am we never went but a couple that were there at the time with us did, we met up with them later only to find that they had been hoodwinked into going into a time share sales meeting..
We did not use the cruise tickets he gave us for fear of having our ears burnt for 90 minutes with someone trying to sell us what we did not want..We paid through our holiday rep for what we wanted that way we new what we were getting..
The only 2 things that saved this holiday were the food & the weather
Tour Operator: Thomas cook