The pool areas are good, round the pool or quieter spots. The food was awful the first week and only slightly improved over the next two weeks.
We had booked independently but there was a Saga group in and they were on the whole dissappointed, lots of kids running around.
Entertainment was dreadful and the first hour in the bar was given ti entertaining the kids, funny once, boring over three weeks.
The staff in the dining room were very slow to clear tables apart from Maria! It is a long way from the centre which we knew, cost 4 euros to get back in a taxi.
We were half board but could have been all inclusive which is where we think the hotel is suffering, down to a price maybe? Would not return.
Travel operator: I Know Canaries
The New Year's eve dinner was quite execrable and several guests walked out and went to neighbouring restaurants. On the way out, we were presented with a bag of grapes and a bag of silly hats, streamers and squeakers.
After Christmas we had an influx of Spanish families who had all obviously attended the local School of loud speaking and children and adults alike shouted and screamed below our balcony until midnight. If it was wet, they imported a herd of buffalo and ran them up and down the corridor above. This completely spoiled our last week there.
There were two satellite TV programmes in English - CNN and BBC World News - all very entertaining!
The provided entertainment was generally poor with the exception of an excellent magician. Most nights we went next door to the Bonanza Palace, listened to the keyboard player for a while, had a few drinks and then used the TUI Club Elan pool table.
This could be an excellent hotel (the staff were wonderful) but, as it is now, I wouldn't go back and this seemed to be the general (private) opinion of the other SAGA guests.
Travel operator: SAGA
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