Hi NWLass,

I understand your frustrations, we was going to book a flight from Palma - Manchester with Monarch but because they have canceled the evening flight on Tues 18 October it has caused the lunchtime flight fare to increase, we have now booked with Easyjet for Weds 19 October, so we get an extra day and save money, sounds strange I know but the apartments where we stay have a deal, book for seven nights but only pay for six, our car hire company have said they will allow us a free day hire because we are excellent returning customers, so we save money because the easyjet flight is much cheaper than the Monarch flight.
Up to now we have had nothing but great experiences with Monarch, their cabin crew are superb and friendly and every flight we have been on has been great, even when the Spanish ATC was on strike last year the captain kept us up to date and we even had a free drink and the flight even though departed 25 mins late landed 15 mins early. We are still to decide if we will fly with Monarch again as this situation has left a very bad taste in our mouths.
I understand about the customer services I had a bad call with them yesterday. Maybe we had the same arrogant adviser.

Alan and Dara.