Back in January we found a Holiday with them All inclusive for 2 adults 1 3yr old and an infant (yet to be born) for £1050. However when I tried to book it online, it wouldn't let me as the baby was not born at the time so couldn't give a date of birth. So as not to miss out on the holiday, I phone them and explained the baby was due to be born in February and was told that I could book it and add the infant at a later date for a small admin charge.
Long story short we booked it and and in early March phoned and asked them to add the newborn to the booking. and after several chases, we eventually got an email saying we can change the booking at a cost of £155.82 airline penalty and £27 admin fee and a message saying you have 48hrs to accept or the amendment will be cancelled. I contacted one of the airlines involved and they have informed me they would charge £22 each way to add an infant. I have written a complaint to them as I can't see how they can justify the increase in cost for an infant to the booking. To make matters worse, they did not respond within the 48hrs so the change has been cancelled.
At the end of my tether with them and just wondered where my rights are with this or whether I have just got to put up and shut up?
I managed to get Lastminute to send me the breakdown and yes their holiday package uses 2 different airlines. More stresses as Easyjet offer 2 hold items for children under 5 but Air Arabia Maroc only allow the pushchair. Also Easyjet give a 23kg baggage allowance compared to the 20kg for Air Arabia Maroc.
Anyway turns out the charges are reasonable with the airlines £22 easyjet and £17.50 Air Arabia. the big cost is the hotel, they want £116 to add the infant. Emailed the hotel direct and they are saying that I also need to pay them a supplement of 40€/night payable on arrival.
With respect to the original poster and others with similar problems with these rip-off merchants posting here on HT for advice is a good idea, we have a wealth of knowledge gained over many years BUT!!! Tell Trading Standards when this happens to you. Enough complaints and they will do something and that is how they work. If you don't complain then how do they know?
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