Just booked a holiday to Gumbet with HOLIDAY GEMS.Has anyone booked with this company before.
We booked with Holiday Gems this year. We went to Turkey. The holiday was fine and we enjoyed it. Sadly Holiday Gems are the worst travel company I have every had the misfortune to use. Completely disorganised and inept.
If you phone Holiday Gems are in a queue for ages - the shortest time my call was answered in was 35 minutes when we called their customer services line.
Don't phone after 5pm - although the answering machine message says that you are in a queue the customer services close at 5pm and you will never be answered. They have lots of people on the sales part but no one on the customer services, I was promised numerous phone calls and did not get one returned. We made 18 phone calls to get our e tickets - even then the tickets were wrong - flights for 2 weeks accommodation for 1! - I was not asking for anything difficult - I just wanted my tickets. I hadn't changed any part of my order - I was not going any where difficult - I finally got the tickets the day before I was to travel - they were e tickets - I have no idea why it was so difficult.
In the end we had to resort to using the say no to 0870 website to get a telephone number of someone else at the company and they put us through to someone who eventually helped.
You have to be very, very persistant - by the time we went on holiday we were really upset and angry.
I would never use them again - they were absolutely ghastly. Maybe I was just unlucky.
On the plus side the holiday was wonderful. I hope you have a wonderful time
I want to book holidays with them. Can you give any more feedback? Is it safe website and did you experience any difficulties with tickets, flights or hotels.
Many Thanks for you help
I would not recommend them. Their prices are good however I booked a one week holiday to Lanzarote through them. Got a phone call to tell me the flights I had booked from Glasgow International Airport were no longer available and asked if flights from Prestwick would do instead. I asked if there were no flights from Glasgow Int were available and was told no. I asked this twice in the phonecall. So felt had to take them. Discovered next day on looking at website that not only were the flights I had booked still available but there were also several other flights avail. (This remained the case for weeks after.) When I phoned the boy who told me the flights were unavailable I did not get anywhere except to be told it would cost me £500-£600 to cancel flights and rebook. If I waited til next day it would have been whole cost of holiday. Sent e-mail after e-mail to parent company Global Travel since then (booked 22 Jan 2010) and have still not had a response to my complaint. Only one e-mail and eventually on Saturday received a letter stating they were dealing with my complaint and thanking me for my continued patience. My tickets also just arrived and I travel on Thursday!!!
Will definitely not go with them again!!
I booked a holiday on Monday evening to Sharm in June for myself and my partner. We had good flights, accommodation and transfers, so at this stage we were pleased especially as it came in under £900.
I received a phone call from Holiday Gems on Tuesday afternoon saying they had managed to book my hotel and transfers but if I wanted the flight I would have to pay a futher £37 per person. The reason given was that "everyone is going there and the airline have increased the fares". I was almost tempted to say "yes no worries, Ill pay the 15% increase", but I didnt and after a short discussion with the person on the phone, niether Holiday Gems or myself willing to budge so I decided to cancel completely.
How can a company book me a holiday at a price then phone the following day saying I would have to pay more? In all the years I have booked holidays on the internet, I have never had such a problem.
Funnily enough, my children also booked through Holiday Gems to Sharm in July and would you believe it they got the phone call saying the flights had increased in price.
I had a quick look on the Thomas Cook Airlines website and noticed that flight prices were in fact decreasing for the time I wanted to travel.
I have since booked a holiday with a different company. This time, hopefully, I will be pleased!
I have had a recent experience with them this weekend just passed. I booked online for flights 1 adult to Turkey, their price was £136, and the hotel was inexpensive to. I was pleasantly surprised to receive an email within 20 minutes informing me that I should hear from them within 36 hours, if I didnt I was to contact the number provided.
I received a phonecall the next day from a member of their staff informing me the flights I requested were no longer avilable at the quoted price, "They had all sold out" [img][/img], however, I could pay an extra £40 and fly later that day, and would I like to proceed. I declined the offer after the young lady asked her line manager if there was anything they could do, unfortunately the answer (which I was suspecting) was no. I requested the holiday be cancelled and my card refunded, to which she seemed somewhat annoyed. Later 24 hrs, I checked their website for the flights available and they had the same time and dates for £145 which is not £40 more expensive, how is that justifiable, I was tempted to try and re-book, but will look elsewhere, and have since used this forum to seek detail in relation to complaining about such practices of what I deem to be false advertising. Their website was easy to navigate around and use, but I could not understand why it took them a day to inform me of the price increase, and when they did, it was not advertised at the prices they were informing me of.
Just after i read about the flights changing my phone rung and yes you guessed it my flights had changed. I told the woman on phone that i was on this site looking at wot people had wrote and she was dumbstruck.
so cancelled with her, i also went to the trouble of cancelling my card and have now booked with low cost holidays. i have heard good reports about them.
so whoever wants to book a cheap hol, make sure you dnt book with global tours who run holiday gems, beach collection and whoever else.
happy holidaying to you all xx
What exactly did they say about easyjet luggage? We've had complaints about some of the bigger companies making a complete hash of booking people on easyjet and then leaving them with huge luggage bills at the airport, so if this company is doing things better it may be worth a couple of brownie points!
I presume its just the fact that people are more likely to log onto the web to complain on forums than they are to praise but for me holidaygems get a big thumbs up
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