However, can only find holidays from the UK Timberland? Isn't it a bit difficult for you to make use of this company often as you are in Greece?
i have used Hayes before but not purple
Thomas Cook have come up trumps with both holidays.They have matched the web price.
Bad news. Unlikely he has any claim, the baggage situation is sort of explained in the FAQ section of their website. It clearly states that you only have the allowance shown on your ticket. If there is nothing shown he therefore had nothing (and should have started asking questions a lot sooner than checkin). If the tickets do show an allowance he would have a claim but I doubt that they have made a mistake like that.
I assume that there are two people with one bag each, that's 2x£35 each way =£70. Would have been £15 each per journey booked on line in advance.
If you can contact him it will be worth his while booking the return baggage online before the day. But I'm not sure whether it will need a user password (which he won't have since purple booked it) or whether just the booking reference number would work, booking via the call centre costs the same as at the airport plus the call charge so only saves time.
we had to wait until the planes were given the all clear before we could re-book but any worries we had were quickly put to bed by purple holiday staff ,who reassured us there would be no problem in either getting a re-booking or if it came to that a refund. as it turned out we could not get the original hotel at the same price,but we managed to find another holiday that suited us.
i cannot speak highly enough of this company and would have no hesitation what so ever in booking a holiday with them .
many thanks to linda,who tried so hard to get us another booking at the same destination and rosie ,both who were very polite courtious, and professional at all times through out my constant harassment, and also vicky who helped us with our original booking,best in the buissness.
if you find a holiday with purple don,t even hesitate a fantastic company,and will most definatly be back.
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