Have they rang yet? If not give them another call as you need this sorting ASAP.
When your initial flight was cancelled Monarch would have offered you an alternative date/ departure airport or a full refund of your flight. You are much better booking your flights yourself than using a 3rd party.
We are very sorry to hear the service you’ve received has not been up to scratch. Flights do from time to time get cancelled or changed by the airlines and we try our best to react accordingly to ensure your holiday’s disruption is kept to a minimum. Please can we have your HAY ref and lead passenger’s name on your booking and a member of Customer Services will contact you ASAP to sort this issue. We do again apologise for the inconvenience this has caused you and hope we can come to a speedy solution so you can continue on to enjoy your holiday in a few days’ time.
The loveholidays.com team
if they are not permitted by Disney to sell DDP without park tickets then as i see it you have 2 choices
ask them to remove the DDP, which they should not have added or
pay for some park tickets
not every mistake means you should get compensation.
as you have been to Disney before and must have done a lot of research to plan this trip did you not notice/know that there was this requirement to purchase park tickets to get the DDP
Signed up looking for help with a situation me and my Partner find ourselves in.
We recently booked a package holiday (in store) for the end of this year to Florida in a Disney resort hotel. We had the Disney Dining Plan added to our booking. At the time of booking, we were asked if we would like theme park tickets added to our booking. We declined this as we had not yet decided on the parks (we have done them in previous years). The booking went ahead without the park tickets, but did include the DDP (disney dining plan).
A few days later my girlfriend, in doing some holiday planning on the internet, found out that Virgin were not entitled to sell us the DDP without selling us the Theme Park tickets as well.
We were the ones to get in touch with Virgin to sort this problem out. The options given to us were that we either purchased the theme park tickets as well, or have a full refund and cancel our holiday. As we don't want to either give up our holiday, nor purchase extra just to activate something we've already agreed for in our package where do we stand?
We have had a bit of communication with a Virgin advisor and the person who sold us the holiday in store, but both are still saying we either cancel or purchase extra.
Do we have a case to perhaps go down a route whereby we seek that Virgin adds the tickets free of charge, or are we really stuck with one of the two offered suggestions?
As stated, we don't really wish to cancel the holiday but as the holiday is already a substantial cost to us (5 nights in New York, then 12 nights in Disney hotel and 4 nights on a Florida coast), do not see it right that we are liable to pay extra for a mistake that was out of our hands. And as stated earlier, was down to us finding this information out and bringing it to Virgin's attention.
Would we have arrived in the Disney resort to then be told our DDP was ineligible therefore having to spend more to then eat when there?
Any information would be of a great help to us both. Thanks in advance.
Maybe I just got lucky, maybe it's something else, I don't know, but I'm more than happy with Loveholidays.
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