When we arrived at this hotel we thought wow.... what a nice place!
that was until we came to the food the whole family were down with a stomach bug within a day of arriving I would rate the food here the worst I have ever had on any previous holiday,
we did find a very nice restaurant on our last evening on the beach wish we had gone there from day one....
we would advise anyone never to book all inclusive at this hotel it was our biggest mistake,

The Hotel was very clean; the room was visited by the cleaners on a daily basis, without fail.

The food was absolutely appalling, everything aimed at the German clients. I can

The Hotel was very clean; the room was visited by the cleaners on a daily basis, without fail.

The food was absolutely appalling, everything aimed at the German clients. I can

The hotel was very clean, the maids coming on a daily basis, the sheets were changed about twice a week, towels daily.

The room was very basic and like a chalet, the beds were single and very hard and uncomfortable. Their are actually two Ralitsa hotel's on the complex - the basic 3* where we stayed and a much posher 4* which looked more luxurious - this is for 'Balkan' holidaymakers - I think.

The food was awful and aimed for the German palate. (lots of hot dog sausages,pork dishes, sardines and very sweet cakes) I was ill for most of the holiday with a stomach upset. The food was often either undercooked and raw in the middle (ie chicken and pork) or overcooked and burnt.

When I complained to the hotel rep about the food I was told that the food wasn't raw but 'Organic' and refused to be told otherwise. Many other people were ill with stomach upsets, which was obvious when one visited the hotel's public toilets. We ended up eating out quite a lot. The A la Carte restaurant is a bit better but we were only allowed one visit per stay. We ate out quite a lot which I found annoying as we had paid for all inclusive.

The alcoholic drinks were locally produced and often had a strange taste - the brands we have in the UK were charged for. The soft drinks were good. The staff were generally helpful - some being better than others.

It was quite annoying when arriving and departing the way the staff grabbed at the luggage, carried it a few feet, demanded a tip - promptly disapeared and then another one would appear, take you to your room and demand another tip!

The location was about 10-15 minuites from the beach - at the top of a fairly steep hill - there was a free bus to the beach every 30 minuites. The beach was very nice, large, sandy and clean. The resort however was plagued by prostitutes at night.

Albena is a very expensive resort, especially when compared to other resorts in Bulgaria - often charging twice as much! Taxi drivers are also a nuisance - and very expensive. It is much cheaper to go to other places by bus. Bulgaria is a very poor country - the main towns around Albena (and Albena itself) often sell inferior copies of branded items including clothes and perfumes.

We visited Dobrich and Varna and found these to be almost relics of the communist era and not good for shopping or sightseeing, however Balchic was pleasant - especially the Palace.

The jeep safari was great fun for adults and children and one of the highlights of the holiday.

The entertainment was quite good for the children and they enjoyed the two pools - one large with plenty of music and entertainment and a smaller, quiter one.The animation team tried very hard to get people involved and worked hard.

Personally I would not visit this hotel again, but there were some people there who loved the hotel and the food.

I liked the food and ate well every meal. The cooked breakfast got a bit repetitive. The food is a lot greasier than I am used to here in the UK which upset my stomach a little, but that is my fault for eating badly not the hotels. The deserts are lovely.

The hotel is absolutely spotless even when it is full, the room was cleaned every morning and there was always a cleaner about until 11 at night.

The location of the hotel is great if you want one that is quiet and out of the way, but not if you want to be on the sea front (10-15 minutes walk or half-hourly free shuttle bus)

If you're polite and friendly to the staff you get the same back although the staff clearing the tables in the restaurant were a bit miserable.

What we saw of the entertainment was amusing.

The hotel is owned by a German company, the vast majority of the guests are German and the food is more geared to-wards their tastes, especially breakfast!

It still looked the cleanest and best looked after hotel from the outside and was well worth the money.

The hotel was absolutely immaculate.

We would definitely stay here again but only on a self catering basis as the food was on occasions quite poor! The hotel catered mainly for Germans in the food menu.

The Hotel Ralitsa is the cleanest hotel I have ever stayed in. The cleaners were there everyday and were very friendly. The only problem was the bugs. They are like small cockroaches and there were loads crawling about in the room!

The Hotel is 10 mins from the centre.

The food in this hotel was the worst food I have ever tasted - its again aimed at the Germans and they enjoy frankfurters for breakfast so prepare for this every morning if you stay - evening meal was always veal! I lived on chips!

Bulgarian belly is a big thing and everyone we spoke to was suffering with it so take immodium!!!

Apart from the food, the hotel is lovely - but one last thing - the germans hog the pool area and even if you put your towel on the lounger at 7am. when you get there after breakfast your towel is on the floor and there is a german occupying your chair!

We stayed at the Ralitsa for 2 weeks and I cannot fault the grounds and pool areas.

Our maid came in every day and our room was always clean with plenty of loo roll!!

I can

Every was fine on the flight etc, we got to this hotel and booked in, our bags where nearly snatched out of our hands by the porters who where adamant they would take our cases to our room, so fair enough I allowed it then they were insisting for a tip. Tough luck as we had no change.

The food was horrible, cold and not appetising at all, we ate out most of the time, can't complain as cheap enough.

The staff round the pool where sometimes in your face when you just wanted to chill and sunbathe.

The Germans thought they owed a section of the pool, which annoyed me but got that sorted after a game of water polo.

I was glad it was only a week as also rained for 3 days, never again not here.

We were moved to this hotel by Balkan 3 weeks before departure and were on first impressions suitably impressed with our accommodation.

We were put in huge villa like apartments with 2 large bedrooms and living areas with no less than 3 balconies the bathroom was spotless and water supply always hot and of high pressure -we later found that we were lucky with many other guests finding damp smelly rooms and no water!

Our maid was brilliant cleaning daily with towel changes every two days and linen 5 times in a fortnight she spent a good 30 minutes in our room(s) and was our star staff member.

All public areas were clean and well maintained with lovely gardens and borders and excellent swimming pool facilities, the animation team was geared up for German families however were very friendly.

The big let down was the food -the first week the buffet style meals were adequate with something edible for everyone. The second week as the hotel got busier the restaurants struggled to cope. The choices seemed to be variations on the night before and the food often cold or undercooked - on one meal time the kitchen brought out a tray of completely raw chicken breasts covered in a sauce -potentially a killer!

The bars were very limited on their all inclusive drinks with only a few options, and beer was annoyingly served in plastic beakers!

This hotel should go bed and breakfast and knock