The complex itself is great for families. The animation team work so hard ensuring everyone has a great time, they do aerobics and water games by the pool twice a day and entertainment in the hall at nights - yes it's miming but they are good shows.
The complex is kept very clean by the staff and if you take the time to say good morning or hello they will reply - usually with a smile.
The one thing we will miss about the Royal Bay is Stefan the barman, we have got to know him over the last 5 years and he is really a great guy, I know most people call him moody but take time to talk to him.
We did have 4 fantastic years at Elenite but sadly this year let us down so goodbye Elenite - thanks for the good times.
Travel operator: Thomas Cook
Travel operator: olympic holidays
Gardens n beach all well maintained,our pool was dirty and unusable for the first 4 days but we did recieve a letter from the hotel with an apology and a free late room checkout ok not bad and there were several other pools you could use within the complex.Now the awkard bits food,restaurant,entertainment A/I package.
Food below average,not much choice,restaurant staff needed motivation!!not much entertainment for over 50'
would have liked a quiz or a theme night.
Travel operator: Balkan
Got into room 208 (please make a mental note of this room number)
No black out curtains and what curtains there were didn't cover window
Damaged skirting boards
Broken glass in toilet
No cot for 18 month daughter
Patio door wouldn't lock
Stank of stale food
Overlooked bins and back of kitchens
Door missing from wardrobe
TV didn't work
Noise from kitchen staff
By far the worse room I have ever stayed in
Complained the following morning to hotel reception, might as well been talking Martian the good it did me, so complained to rep at Welcome Meeting.
The options were stay put or pay extra for a sea view room that was fit for humans, so that was what we had to do as it just wasn't safe for small children and wasn't fit for purpose as a so called 4 star room.
It turned out that quite a few others were pushed into room 208 (and 202 by the lift shaft) during the course of our hols and every single one rejected it and all had to pay for an upgrade. It's a con, they know you will reject it and therefore have a nice little earner going, dare you risk it and be given one of these terrible rooms?
Now then lets try and be positive.
The beach is nice but you need to start looking after the volley ball pitch as nearer the Royal Bay it's rocky.
Nice pool although not the warmest.
You have to queue for drinks and they have a habit of shutting early. the main barman was surly at best. Top tip get a big tankard (pint+) and keep hold of it, it seems to annoy him immensely.
Food, very samey, things like chicken and lamb looked more like road kill. I tended to stick to the kids processed food. If you want a beer with your food expect a long wait. Lots of the tables were dirty so it was quite a feat to find a clean one that was set. The high chair was falling to bits.
If you want to watch sports, best bet is Paco's bar out of the complex, where you have to pay but it's 2 Lev for a pint so cheap.
Animation Hall, bit naff, but okay if you like watching folk miming.
Formation towel bomb raids at 7am and not just by the usual suspects. Quite a few wasps about, esp where folk have knocked over sweet drinks of course. Nice touch was the bins had lids otherwise it would have been unbearable.
Chucked out of room at noon even though we weren't leaving until following morning at 2am.
Travel operator: Thomas Cook
Travel operator: Cosmos
Cleanliness, very good, cleaners work day and night to maintain the standard. The holiday makers provide plenty of work for them to do! Staff, I had no problem with staff a few lev goes a long way to excellent service, staff pleasant and we treated them with respect and were treated back with respect.
This is were it was a bit difficult, the animation centre was too busy for me, we used the Irish bar under the Royal Park, a lot of Dutch but they are very social.
Will I be back? Booked and all
the food was the same morning afternoon and evening not cooked cold smothered with flyies disgusting.....the water was being filled up by a hose pipe of a night behind the swimming pool...5powercuts in 7days...
no clean bedding or towls room stank n dirty.
porno being filmed on the beach. entertainment dioblocal quiz quiz quiz...all the time.
everything we had to pay for even the kids club we paid for a 3*all inclusive in my oppionion we recieved 1*selfcatering....
my self partner n son was soo ill due to the food n drink my son has been in hopsital since returning home with food poisioning and has lost a stone in weight...my partner 2stone....we are suing firstchoice with loads of other families in talks with our solicitior....do not go to this hotel
Travel operator: firstchoice
Travel operator: balkin travel
The food wasn't up too much, same things everyday, quite often undercooked. The salad bar was nice and you could get ice creams and buiscuits for the kids during the day if you were prepared to walk for 10 minutes and climb up about 100 stairs with a buggy to the coffee bar.
The alcaholic drinks were ok but there was hardly any choice. don't expect any cocktails! not much for children to drink except water and milk.
The location was very pretty, right on a lovely beach, with three lovely swimming pools. Not the place to go if you want entertaining though. nothing in elenite apart from a couple of hotels.
Sunny beach is a nice place but it is tricky to get to because there are only buses every hour and they are always full.
The driver doesn't speak English and can't tell you where to get back on so we all ended up having to pay for a taxi back. Nessebar is worth a visit and the hotel run a taxi boat which cost us 90 levas for 4 adults and a baby (about
Travel operator: cosmos
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