Travel operator: Cosmos
Travel operator: panorama
The food is very good with a good mix of cuisines.
Evening meal was approx
Travel operator: Thomson
Other than that the resort was great. We booked half board and the buffet every evening was good but we had a fussy teenager so didn't always get to eat in there. We ended up paying for meals in the other restaurants. But all the food we ate was excellent. The prices were very low though so it's was too much of a problem. Would probably go back as bed and breakfast only.
The hotel and grounds were always spotless and the staff were really friendly, with a smile for everyone.
The hotel is outside of Luxor itself so you don't get the traffic and noise associated with most of the city hotels. The worst noise we heard was a persistent donkey!
There was poolside belly dancing classes, and games in the pool every day but we were mostly out and about so didn't get involved but the 1 day we were there it looked like fun. The staff worked really hard on the evening entertainment and there was a band one night.
We didn't use the travel rep, but booked our trips though Karnak Travel (by the Old Winter Palace) - very helpful and friendly, and a fair bit cheaper. Don't let a calesh driver try to offer you a good deal through a friend! Go straight to the travel agents by the Old Winter Palace and book everything.
Didn't spend much time in the hotel due to sightseeing but would definitely love to come back and spend a week lying around by the pool.
Travel operator: Travel Counsellors
The hotel is about 10mins from centre of Luxor which is great as you can relax away from the hustle and bustle of the main centre.
The staff are second to none with nothing to much trouble, especially the pool and sunbed attendant, who was just fantastic, making sure that the hotel supplied towels were on your chosen beds everyday.
The entertainment is limited but ok. I would not hesitate to return to this wonderful hotel.
Travel operator: panorama
This is by far a definate 5 star hotel and would not hesitate to go back.
Travel operator: Airtours
All the staff at the hotel were extremely helpful, polite and efficient.
There was an extremely good selection of food and plenty of it.
The grounds were wonderful and very well maintained, and free of any litter.
I would recommend this hotel to anyone and can't wait to go back.
Travel operator: Thomson
The rooms were spacious and beautifully furnished - large television with a variety of saterlite channels. The mini fridge was well stocked and replenished every day. Chocolates and flowers were left on beds. The hotel was extremely clean - the staff never stopped working. Complimentary shampoos, shower gels and body lotions were replaced daily.
The food was excellent with international cuisine - chefs were on hand to cook eggs/omelletes at breakfast. Waiters and waitresses were on hand to refill morning tea and coffee cups. At dinner the variety and displays of food were brilliant. Chefs were constantly checking/replenishing the displays - a pasta chef cooked fresh pasta as and when required. All this was in the Opet Restaurant. We did not get a chance to go to the a la carte restaurant but we were more than happy to use the Opet daily. The poolside snacks were also unbelieveable - they were very cheap, extremely large and very well presented. After our first day we only bought 1 snack between us because they were so large!!
The majority of hotel staff were extremely helpful and willing - there were one or two who were a bit slow in providing service but we think it depended on whether you had tipped them or not!! However saying that a special mention should go to the poolside bar staff - they were always busy, worked extremely hard in very high temperatures and always had a smile for you.
This is a lovely, relaxing hotel and the only downside was the evening entertainment - it was practically non-existent but the resident group/singers tried very hard as did the entertainment team but the programme was not varied enough to cater for all tastes.
If you are looking for an idyllic hideaway or somewhere to chill after a hectic week on Nile cruising this is the place to go!! We will definitely return to this hotel on our next visit to Luxor.
Travel operator: Cruise Egypt
The choice was varied but it didnt look appetising. Loads of sweet deserts. Breakfast we mainly had cereal, and toast when the toaster was working. Flagging down the waiter for tea or coffee a chore in its self.
The room was supposed to be a family room with one double bed and three singles, but two singles and a concrete slab for the third, we declined that and had to wait until nearly midnight to get a proper bed in for our son.
The cleanliness was ok but neither of us smoke and there was fag ash on the balcony all week, the beds were only ever made after five in the eveing, when your having a rest or getting ready to go out.
Some of the hotel staff were very slow in bringing drinks, waited and waited one night for my drink I eventually went to bed and my husband had it.
The same with food ordered in the private restaurant in the gardens, 45 mins wait. Entertainment, what entertainment it was diabolical, taking the mickey out of English and other holiday makers alike.
The singer was like the local kareoke looser, that bad. I would not visit this hotel again. They never had any change, would not do travelers cheques, the cash machine was always out of order, the bank comes most days for half an hour?
When paying your bills, we had to check every time as they were putting other peoples bills in ours, wrong room numbers, and because our daughter got friendly with a doctor and his family, when they left their bill for food near the swimming pool was not added on before they left. they put it on ours, and had the cheek to say that one of the sons was our daughters boyfriend, so she pay, I signed a piece of paper saying it wasn't mine and he said he would have to ask the manager if that was alright.
When we came to pay up he still put it on ours. But I stood my ground and he later took the amount off. but he was still fighting me until the bus came to take us to the airport.
Travel operator: thomas cook
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