32 Reviews
Traveller Rating
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Excellent2
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Very Good7
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Good7
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Average9
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Poor7
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 3 months ago
The hotel wasn't that bad. We had a sea view although the room was clean it was also dated.
The food was okay would have liked, like many have already said fried eggs for breakfast.
We booked at the last minute for the pigeon show at the winter gardens so the location was a bit far out for us.
The staff all seemed very pleasant.
The drinks were reasonably priced in the bar.
While we were there we had two false fire alarms in the same night which didn't bother us as we were still in the bar, it must have been awful for those who were in bed.
If we visit again we would probably book for somewhere nearer the Winter Gardens.
The food was okay would have liked, like many have already said fried eggs for breakfast.
We booked at the last minute for the pigeon show at the winter gardens so the location was a bit far out for us.
The staff all seemed very pleasant.
The drinks were reasonably priced in the bar.
While we were there we had two false fire alarms in the same night which didn't bother us as we were still in the bar, it must have been awful for those who were in bed.
If we visit again we would probably book for somewhere nearer the Winter Gardens.
Travel operator: Independant
Recommended
17 years 5 months ago
Just returned from Norbreck hotel was wonderful out of the way nof the hustle and bustle of resort but easy to get to resort by tram.
It is old hotel but that adds to charm of it, The best hotel Ive ever stayed in Blackpool with wonderful views across the bay. 10 out 10 to it!!
It is old hotel but that adds to charm of it, The best hotel Ive ever stayed in Blackpool with wonderful views across the bay. 10 out 10 to it!!
Travel operator: brittanna hotels
Recommended
17 years 6 months ago
Arrived 3.00pm room not ready, got into room 6.30pm queues for hours out of the door.
Noise in room from extractor fan, complained three times 7.00 8.00 and 9.30 got it fixed at 10pm. Breakfast was chaos no tables cleaned dirty crockery everywhere, no staff clearing tables, large queues for food, I had to clear a table, take knives and forks off already used tables, no cereal left, or juices. Got the manager out to complain, she said it was all Britannia hotels fault they would not give enough staff for the amount of people in the hotel.
Sat in the evening waiting for cabaret then we were told sorry due to a technical fault it is cancelled. I paid good money and got very poor service all round.
Will never go there again, I told the staff so. Bet I will not get my money back.
Noise in room from extractor fan, complained three times 7.00 8.00 and 9.30 got it fixed at 10pm. Breakfast was chaos no tables cleaned dirty crockery everywhere, no staff clearing tables, large queues for food, I had to clear a table, take knives and forks off already used tables, no cereal left, or juices. Got the manager out to complain, she said it was all Britannia hotels fault they would not give enough staff for the amount of people in the hotel.
Sat in the evening waiting for cabaret then we were told sorry due to a technical fault it is cancelled. I paid good money and got very poor service all round.
Will never go there again, I told the staff so. Bet I will not get my money back.
Travel operator: superbreak
17 years 7 months ago
Went for sons birthday for a special treat. Cost
Travel operator: none
17 years 8 months ago
We booked a four night break to the Norbreck castle with our 2 young children. I had been on the site before we left and was quite worried but we decided to go and make up our own minds.
When we arrived we got the room keys and hoped for the best, well it was worse than we could have imagined filthy windows on the inside, curtains hanging off ripped and torn bedding, old bathroom with strange pipe sticking out into the bath, we went back to reception and demanded another room and to their credit the staff did their best and off we went again with 2 new room keys these rooms were better but still filthy thick dust on everything and hairs in the bath.
We unpacked and went to dinner what a joke; it was like a works canteen free for all food just piled into the containers messy and dirty, slices of cake and pie just left out uncovered with flies on really terrible.
We had decided that enough was enough and we would leave in the morning, told the staff but they seem to have heard it all before lots of others complaining and agreed to a refund without any fuss.
I would advise anyone thinking of going here to think again there is no concept of even the most basic cleanliness, its as though a load of students most of them without basic English have just been put in and told run this hotel well you can guess the rest.
When we arrived we got the room keys and hoped for the best, well it was worse than we could have imagined filthy windows on the inside, curtains hanging off ripped and torn bedding, old bathroom with strange pipe sticking out into the bath, we went back to reception and demanded another room and to their credit the staff did their best and off we went again with 2 new room keys these rooms were better but still filthy thick dust on everything and hairs in the bath.
We unpacked and went to dinner what a joke; it was like a works canteen free for all food just piled into the containers messy and dirty, slices of cake and pie just left out uncovered with flies on really terrible.
We had decided that enough was enough and we would leave in the morning, told the staff but they seem to have heard it all before lots of others complaining and agreed to a refund without any fuss.
I would advise anyone thinking of going here to think again there is no concept of even the most basic cleanliness, its as though a load of students most of them without basic English have just been put in and told run this hotel well you can guess the rest.
Travel operator: booked with hotel
17 years 9 months ago
We stayed at the Norbreck castle only for one night. which we found was enough!
When we arrived in our room there was a double bed with a bunk bed and two chairs wardrobe, TV, the carpet looked like it hadn't been hoovered in years. Bathroom was basic but no toilet roll I had to complain to the staff and they said they would get some sent up to our room which did not happen! We had to ask a cleaner outside the lift.
We visited the pool about 12pm and were told its only open for children between the times of 2pm till 8pm. So had to come back. When we did go back we had about ten Min's in the pool and we were told to go in a single lane to the pool because there was a fitness class being held in the main part of the pool. So more than 10 people were swimming and staying in a single lane part including other kids.
It was disappointing because no-one told us this was happening when we signed in to use the pool, so we couldnt use the pool to full advantage.
When we went back to our room to shower my daughter almost scalded herself as the water was far to hot! and we couldn't lower the setting it was stuck, so had to run a bath instead!
Next morning we ate breakfast lots of staff walking round dropping plates. The breakfast was awful disgusting. The sausages was over cooked and tasted awful and the bacon was to hard.
All in all we was disappointed in this hotel and will not be returning.
When we arrived in our room there was a double bed with a bunk bed and two chairs wardrobe, TV, the carpet looked like it hadn't been hoovered in years. Bathroom was basic but no toilet roll I had to complain to the staff and they said they would get some sent up to our room which did not happen! We had to ask a cleaner outside the lift.
We visited the pool about 12pm and were told its only open for children between the times of 2pm till 8pm. So had to come back. When we did go back we had about ten Min's in the pool and we were told to go in a single lane to the pool because there was a fitness class being held in the main part of the pool. So more than 10 people were swimming and staying in a single lane part including other kids.
It was disappointing because no-one told us this was happening when we signed in to use the pool, so we couldnt use the pool to full advantage.
When we went back to our room to shower my daughter almost scalded herself as the water was far to hot! and we couldn't lower the setting it was stuck, so had to run a bath instead!
Next morning we ate breakfast lots of staff walking round dropping plates. The breakfast was awful disgusting. The sausages was over cooked and tasted awful and the bacon was to hard.
All in all we was disappointed in this hotel and will not be returning.
Travel operator: octopus travel online
17 years 11 months ago
We only stayed here for 2 nights but we got a good deal booking direct on-line.
I had read various reports about this hotel but our experience was great, the staff fine the hotel was clean and tidy.
The only draw back is the location it's to far to walk from the centre of Blackpool but we did know this before booking but the trams and buses are regular just outside the hotel.
We would go back to this hotel.
I had read various reports about this hotel but our experience was great, the staff fine the hotel was clean and tidy.
The only draw back is the location it's to far to walk from the centre of Blackpool but we did know this before booking but the trams and buses are regular just outside the hotel.
We would go back to this hotel.
Travel operator: booked on-line
Recommended
18 years ago
We stayed for the easter weekend and what a fantastic time we had.
We stayed before during the refurb and vowed never to return but thought we'd give it a go and we were glad we did.
the hotel was spotlessly clean and the staff very polite especially in the castles restaurant.
the choice of food was superb if not let down by the poor starters, but the mains and deserts were lovely being on a buffet style, help yourself to as much as you want.
the system for sittings was good as the hotel was full and at breakfast over 800 guest would descend on the breakfast buffet.
the entertainment was varied, boring sixties singers to fantastic magic acts,a fabulous young duo who sang and entertained the kids and of course the fantastic magic malky the hotels children entertainer.
the room was spacious and although we didn't have a sea view was comfortable and serviced everyday including easter sunday.
all in all the hotel has improved big time and we will definateley return again.
We stayed before during the refurb and vowed never to return but thought we'd give it a go and we were glad we did.
the hotel was spotlessly clean and the staff very polite especially in the castles restaurant.
the choice of food was superb if not let down by the poor starters, but the mains and deserts were lovely being on a buffet style, help yourself to as much as you want.
the system for sittings was good as the hotel was full and at breakfast over 800 guest would descend on the breakfast buffet.
the entertainment was varied, boring sixties singers to fantastic magic acts,a fabulous young duo who sang and entertained the kids and of course the fantastic magic malky the hotels children entertainer.
the room was spacious and although we didn't have a sea view was comfortable and serviced everyday including easter sunday.
all in all the hotel has improved big time and we will definateley return again.
Travel operator: Self
Recommended
18 years 1 month ago
I thought that it was a good hotel very nice food the hotel was very nice and big, but our room was very disappointing it was small with a very small bathroom and was a bit scruffy looking. We had holes in our bedding and I had to ask housekeeping for new sheets which they changed twice before we got any thing decent.
The entertainment was brilliant 5 star quality.
The location of the hotel was nice where it was because you could get a tram right outside but it was a bit far from blackpool. The hotel staff were very nice and helpful. I would visit this hotel again.
The entertainment was brilliant 5 star quality.
The location of the hotel was nice where it was because you could get a tram right outside but it was a bit far from blackpool. The hotel staff were very nice and helpful. I would visit this hotel again.
Travel operator: travel style
Recommended
18 years 4 months ago
The hotel should be shut down, the staff are rude , the food was very poor and the hotel is very dirty.
I would not stay there ever again.
Very poor service when you complain, we had to swap rooms 3 times and could not get a refund to find a new hotel to stay at.
The entertainment only caters for old people and is very poor.
This hotel needs a complete refurb.
I would not stay there ever again.
Very poor service when you complain, we had to swap rooms 3 times and could not get a refund to find a new hotel to stay at.
The entertainment only caters for old people and is very poor.
This hotel needs a complete refurb.
Travel operator: shearings
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