We booked a last minute holiday with Cosmos and knew of the hotel complex before we went. As we were travelling with 2 x 19 year olds and a 15 year old all inclusive was best for them and for our pocket.

Although there are 3 hotels in this complex, the grounds are large and well spaced out.

Food was great, and if one of the kids missed breakfast there was always something available for them somewhere.

Alcudia town was about a 10 minute walk although the Port is a bit further. There is a free bus however which will take and return guests to both the port and the beach on a regular basis.

The hotel staff were all friendly and approachable, and the entertainment team worked hard all week although sometimes there could be a bit more audience participation!!!!

We had not problem getting sunbeds - and didn't need to get up and the crack of dawn to fling our towels on them. By the time we got up, had breakfast and strolled down by the lake there were still piles of sunbeds available. We stayed there all day, most days and it was interesting to see how many sunbeds were reserved first thing only to lie unoccupied for the majority of the day!

Arrived at the hotel at 9pm and were quickly checked into our room only to find out that it didn't have a balcony! Anyway reception staff were very helpful and immediately gave us another room on the 9th floor. This did have a (tiny) balcony but the stench inside the room was unbearable, it smelt of sewage! The room was filthy and very dated too. Third time lucky we managed to get a nice room on the 6th floor.

The lifts were an absolute nightmare I think we spent half our holiday either in them stopping at every floor or waiting for them! Don't bother putting your do not disturb sign outside your door because the cleaners just come barging in anyway, this happened to us three times out of ten days!!!

Anyway, enough of the bad points there also a lot of good points too. This is the first time we have gone all inclusive and were very impressed with the choice of food in the restaurant, it was excellent and we always found something to eat. The breakfasts were lovely. The bars too, San Miguel lager and all spirits. I have heard some all inc hotels limit you to 1 or 2 drinks at a time but no problem here. The queues did get a bit long at nights as the hotel was full.

The entertainment for kids was brilliant, always something going on for them day and night. There was either a band or singer on the Saturno stage every night until 11pm too.

All in all it was a good holiday and will visit again but probably a bit earlier on in the season when it is a bit quieter.

Having just returned from hotel Jupiter I must say this hotel was value for money food was fab,hotel was really clean and staff friendly.

Entertainment for adults wasnt very good but for kids it was really good my teenage daughter loved every minute of it.

Iwouldnt go back again but only because I dont like going to the same place twice. The hotel was very noisy the walls are paper thin and the rooms are quite small but you dont spend much time in them and it wasnt a problem.

The resort itself if you go into alcudia its really nice beach is fantastic and the marina.

Overall good value for money and nice hotel. If you have kids its brilliant if you havent do not go.

Returned today (24 July) after a one week all inclusive stay in the Jupiter - 2 adults and 2 kids (7 and 4 y/o). On arrival, we waited over 2 hrs for our room to be made ready, and were eventually shown to a very small, very basic room which bore little relation to the one described on our booking form - no beds for our kids, for instance.

It also directly overlooked the hotel's refuse disposal area, so all week we had a great view from our balcony of the skips, bins and rubbish bags. These were collected with efficiency at 2.30 am every morning by a large and noisy refuse wagon, which we appreciated greatly.

As an additional treat, when switched on, the air con filled the room with the fragrant aroma of sewage. When we asked for the room we'd actually booked, we were told that the hotel had significantly overbooked, and we'd have to take what we were given. Lots of other people who'd arrived with us were in the same situation and the most popular activity for the following few hours was the complaints queue. Some unfortunate later arrivals were even shunted off to other hotels and self-catering apartments in the area, as there was no room for them.

The same night, all the power on the complex went off midway through the evening meal, which put paid to hot food and cold drinks, made negotiating the public toilet facilities a novel and challenging experience, and curtailed the evening's entertainment. Many guests, including us, went out to eat, and bought cold drinks from the local Spar - not something you expect to do on an all-inclusive holiday.

On the following day we returned to our room after a day at the beach to find that the aged toilet cistern had committed suicide, and was in the process of flooding the bathroom.

I could go on, but you're probably getting the picture by now....

On the plus side, the food in the restaurants was very good, with an excellent range of choices. The hotel staff were, without exception, friendly, tolerant and hard-working, and deserve to be paid at least three times as much as they probably get. There is also an excellent beach nearby if you want to get away from the hordes around the hotel pools, with a free half-hourly return bus service from the hotel. Local taxis are cheap and plentiful.

However, the main down side is the excessive number of guests. We estimated that there were at least 3000 people on the complex while we were there, most of whom were families with young to teenage kids.

The other guests at the hotel complex were a colourful bunch - although overwhelmingly (99%+) white British. Tattoos appeared to be compulsory for both genders (our favourite was one of the family pit bull, Satan, sported by the proud owner), as did the wearing of replica football shirts, shaven heads, beer bellies and second degree burns. The ability to consume alcohol all day and night, and to intersperse meals with 'snacks' of burgers and chips, hot dogs, etc also seemed to be desirable.

If you speak Spanish to the (mostly Spanish, though some Eastern European) hotel staff, be prepared for hostile glances, sneers and expressions of contempt from some of the other guests. And never, ever read a book in a public area...

As for us, this was our first all-inclusive, which has its advantages, but will definitely be our last ever visit to the Club Mac complex in Alcudia. We're currently pursuing Cosmos for compensation.

Summary: Avoid at all costs - except if you have a family pit bull

Just returned from this hotel after a 2 week stay. Check in was very fast and we had a nice room over looking the pool with 2 dohble bed and a travel cot for my daughter. Room was very clean and beds very comfy. We also had air con with no smells at all.

The food was very good always plenty of choice. The hotel did have plenty of variety. They did do burgers, chips and hotdogs but also did a vast variety of other food, such as jacket potates, carvery, salad, spanish, veggy, fish, all sorts. The drinks for the kids were branded, pepsi, 7 up etc. They could even get slush and chocolate milk.

The hotel was full when we went but we did not find any probs with q's. Staff we always cleaning up. We were also always able to find sunbeds.

Entertainment very good, something going on all day for both adults and kids.

We were there during the powercut. It couldn't be helped just one of those things, staff were very helpful and tried there best. We were on the 4th floor with a pram and had to carry it up those flights, but hey it was good exercise after all that good food!

We did not see people trying to drink as much alcohol as possible neither did we see lots of drunken teenagers.

The rooms also offered tv which had channels 1 - 5 and also mtv, sky movies, sky news, nick J, excellent for the kids, as adults if you don't want to miss BB.

Do not be put off by previous reports you will have a fab time!

We booked two weeks at the hotel and lasted one night. Pool was messy, rubbish everywhere even though there are bins everywhere. We are a young couple and like a drink and laugh but not as much and these people here. Most parents were steaming drunk by 2pm and the kids were just doing what they want. Food was horrible would rather starve. We had read reports about this hotel and were a bit worried but thought maybe they were a bit posh and this was not there cup of tea. Well we are just a normally family far from posh but this place was so bad you wipe your feet on the way out not in. We did not really see the entertainment as when we went to walk around at night the police were there as some fully grown men thought it would be great to get really drunk and start fighting. I felt so unsafe so we went out. The next morning we moved to the Hotel Lagmonte we had to pay though but had a great time. If you are about to go to this hotel, ring and change, it is worth it really don

for the fifth year running we stayed in the marte. room basic and room cleanliness needed improved but after asking it was better. fantastic facilities for two and six year old who did not want to go home. hotel full but never experienced any problems with queues etc staff great, food excellant, always something you like to eat, would recommend this hotel definately. we have booked up for next year already and cant wait.

The staff were friendly and helpful. The room was cleaned every day to a very high standard. The food was available all the time, the buffet style food had huge choices. You could choose salads, spanish, indian and good old english classsics. Also there is several mac bars where you can have burgers, hot dogs, salads and chips galore.
the hotel is way out, however, there is a free bus during the day and night, taxis were no more that 5 euros to the port.
entertainment during the day is full on. evening is poor, with only 5 out of 14 nights worth watching.
my teenage children needed more, with only one disco for them, this needs to be addressed!!

Starting with the all inclusive it was excellent,breakfast 9-10 in marte if late you could get a late breakfast in sister hotel jupiter, great for kids had cereal. the hotel was spotless maids every morning not only made the beds they mopped and cleaned.the hotel location was excellent 1 minute walk from the hydro park which was fantastic for kids also the adults if your a kid at heart,there was a beach bus exclusive for the club mac customers every hour to and from the beach which was fantastic and a lovely spanish bus driver. The hotel staff was very friendly and helpful the manager john was a very helpful man even when i was asking about excursions late at night when i was a little drunk. the entertainment was out of this world from 10am til 1am it was non stop pool disco,horse riding competitions for the kids as well as the adults the entertainers work non stop to please you and i would definetly go again the only trouble i had was that the families had a touch of the "spanish bellies"

overall i would recommend this holiday to families with kids young and old .

We booked this hotel mainly for the kids clubs and so the children could have a great time.

We had a clean room which was a bit small as we also has a cot put in there for our 1 year old.

Before i list the negative points I would like to say how much my 6 year old enjoyed the kids club and entertainment. The crech was also exceptional with the two young girls doing a marvellous job.

Downsides to the holiday: There seemed to be quite a lot of 'familys' who took their teenage children and left them to do whatever they wanted, one day we asked a few teenage children to stop swearing whilst sat next to us at dinner and all we got back was a mouth full of abuse. At night you could hear people running up and down the corridoors.

We stayed all inclusive but ate out 3 times ouyt of the week the food looked nice but the choices were not that good.

Also the snacks that were provided were just burgers and chips, not very healthy with 2 small children. I wouldn't recomment all inclusive at this hotel.