I requested to be on the ground floor as I have a 9 month old baby and a 5 year old. When we got there we were told that we were in E7 on the 3rd floor which has no lifts!

When my partner found out we went back to reception and were then changed to block E9 on the 2nd floor right outside the lift, which was certainly better. My parents who also came could not be moved into E9 as there was no availability which was a bit annoying as we had to carry the pushchair up and down flights of stairs when we went over to their room.

The hotel was clean and the cleaners came everyday except Wed and Sundays. The toilet in our room always smelt but overall our room was comfortable.

The room was cold at night and we had to ask for extra blankets. If you have a baby do bring sheets and a warm blanket.

The TV is a rip off- 1 Euro per Hour and we didn

We stayed self Catering which was no problem because within a few steps of the apartments was a bigish supermarket.

The kitchen area was a bit sparse but you could get by.
The many places to eat near by made it a waste of you holiday to cook in the apartment.

The location could not have been better. Near to everything.

Staff were kind and helpful.

The entertainment wasn't very good but then we didn't stay in to watch that much. Too many other places to go.

Pools were very cold we spent most of our time on the lovely near by beaches.

We had a room in block E11 we had very little noise and none after midnight.

We had a lovely week there and would go back again. We found it very good value for money.

The Galeon Playa is a really good family hotel good friendly staff good entertainment and great reps. The emtertainment during the day is a little poor and the pools are freezing I think they need to get some sort of heating for them especially when the weathers rubbish!!!

Even though the week that we spent at the Galeon Playa rained every day it was still one of the best holidayts that I've had. If I go back to Lanzarote I will def go back to the Galeon Playa xx

We came to this hotel for Christmas and had a great time, despite our 5 year old being sick from Christmas Eve to Boxing Day!! Tip - don't let your children swallow sea water.....

Room was situated exactly where we had requested - in new block E8 - as recommended by previous reviews. It was spacious and clean, although the toaster fused the lights every time it was used!

The bathroom was clean, but although the towels were changed every day they were very smelly as if they had been stored in a damp place - I'd definately recommend that you take your own.

The biggest dwonside to this hotel is the noise - not from the bars but from general noise.....it is very echoey and not well soundproofed. You can hear every step taken in the room above - and the toilet....!! The doors bang loudly and have very irritating buzzers which can be heard from all over the rest of the block. You can also hear the echoes of running footsteps from several blocks away. Do not come to this hotel expecting peace and quiet!

Although my children did not use the Kids Club it seemed well attended and well run - the reps were great! However the children's disco was not held until 9 o'clock - far too late for my children. Tip - the mini disco in the 'Teguise Playa' (the posh hotel across the road) is fab - very well organised, at a sensible time and the children get a lolly at the end!!

The children's outside play area was good and we could see it from our room (254) so the children could play whilst we sat on the balcony. The general location of the hotel is good too - right on the beach with plenty of restaurants around. There are several beaches in the resort, some of which have more sheltered areas for paddling and swimming. Also, try the 'family' bikes for hire from a garage on the prom by the diving centre were brilliant fun!

Rancho Texas still remains our favourite excursion - we went on Christmas Day night and had a great time. The food is good and the drink plentiful - well worth the money. We also went back on Boxing Day during the day as the zoo etc is well worth a visit. There is plenty to see, a great children's play area and the food is good value.

The hotel pools are still freezing - try the sea, it's warmer!

The best thing about the Galeon is its location.
It is moments from the beach and right amongst the restaurants and shops.

In December there was no noise at night from these, even on New Years Eve! But there may be more in the summer months.
The Galeon is well maintained, inside and out.

Our room was cleaned 5/6 days, and the maid kept forming the towels into birds, butterflies etc.
The pools are spotless, but very cold - heating would improve matters.

We did not use the bars or the restaurants on the complex, though reports from other people were favourable.
The only gripe we had was that the mattresses on the beds were not very comfortable.

We would stay at this complex again.

The Galleon Playa is not at all a Superfamily hotel.

Did anyone else slip on the floor tiles in the new block? Have a torn mattress? Broken wardrobe? Filthy room? Very disappointed with the standards.

Will be taking this to the top.

Thomsons didn

Thank you to this site which enabled us to request new block e8 room 152.

What a fantastic holiday we had. The weather was hot the staff were fantastic especially kids club.

If you want a night out you must try the Texas ranch eat drink and have fun it's free.

Now I must disagree with a few people on here, we went self catering but still tried the restaurant on site we did not have a bad meal there it was hot and good and plenty of it, so give it a go.

The complex is very well placed for everything you want from bars to beaches fabulous and well done to Thomson's

Excellent place to stay and we will be going back but on half board this time. Only had 3 ants and 1 cochroach in room but boy can they move.

The kids club was very well organised especially Princess Paul (sorry pirate Paul) and Suzie and all the rest. They kept the kids going for hours.

Last drop-off from the coach and wasn't too sure when we arrived, as we were told rooms weren't ready for another hour. Reception staff very friendly though and we were given a voucher for a free drink at the bar while we waited.

Room was good - in the old block (E2) overlooking the sea. Loads of space and very clean (although we did have to leave the plugs in sinks and bath to stop the usual "continental odour" escaping into the room during the evening)

Hotel location is great. Choice of beaches, bars and restaurants within easy walking distance.

Food in the restaurant was okay - nothing outstanding but we never went hungry.

All the staff were very friendly and efficient - had a problem with the water heater one evening. By the time we came back from dinner it had been replaced.

Staff in dining room (Patricia, her mother and sister) were lovely. So friendly and attentive - they all came out to see us on the last morning.

Can't comment on entertainment as we didn't use it although there was something going on most days.

Thompson reps very good - there for 6 hours a day but never pushy.

We booked our holiday a week before we left as it was a spur of the moment decision.

We were on the evening flight from Manchester and we arrived at the Hotel at about 2130hrs. There was a full bus full checking in and I finally got to the front of the queue (only one person checking people in) at about 2300 hrs. I was given a key and we proceeded to go to our room (105) I opened the door and it looked as if there the room was still occupied. I went back to reception and we were given another room. I again went to the new room and when I opened the door I was greeted with "hello, who's that". Oh dear, there were people in the room - I shut the door quickly and legged it back to reception. My patience was wearing thin!!! and my kids were very tired and grumpy. I got the keys to our third room and hurray it was empty. The location of this room (I think it was 315) was not ideal as it overlooked all the bars and was very noisy. It was 2330 by this time and we just wanted to get to our beds and we would deal with the room issue the next morning.

Next day, I spoke to the rep saying how unhappy we were with the service the previous night and I requested that we were given a different room. The hotel were quick to deal with our needs and promptly offered us room 104. I had a quick look at the room and we were very happy with it.

We went to the kids entertainment every night and top marks to Darwin he was great. There was the kids disco every night followed by the entertainment for the adults.

Despite all our problems on our first night, there was a bottle of champagne left for us in our room courtesy of Thomson complete with a letter of apology. A very nice and unexpected gesture.

We never went on any of the trips. We found them to be pretty expensive and the main aim of having a holiday was to chill out for the week and that is exactly what we did.

My main complaint with the hotel was the pool. It was freezing and I would go as far to say it was Baltic. There was hardly anyone going in it as it was that cold. Darwin managed to get me in the pool playing volleyball and I was still shivering an hour after we had finished!!!!!!!!!

We stayed at the Galleon Playa and found the hotel to be clean and well kept, the communal areas and also the rooms were of a very high standard. Some of the hotel blocks are newer than others but they all seem to be well looked after.

The Thompson Reps are very friendly and helpful, with great personalities, however the animation guys Wilko & Darwin are the real entertainers. They made the holiday great for my kids!

One downer is the pools, they are freshwater and the coldest I have ever encountered!! OMG!!

We would return to the Galleon without a doubt, but maybe make sure that there is guaranteed sun or else the pool would be out of bounds again!! Maybe the management at the Galleon could consider heating the pools!!!

We didn't go for entertainment so can't really comment but the Bowes and Belles drag artists did visit the Galleon and were absolutely brilliant!! We were not offended but I heard that some parents didn't think it appropriate for children, thing is you know what is coming with a drag act and if you don't want to hear the innuendo's then don't go to see it.