These apartments are advertised on booking . Com as apartment in las Americas. There are no reviews as you don’t find out the real name of the apartment which is Villas Canarias , Caille Madrid 3 Torviscas Costa Adeje. until you have booked it and they have taken your money which is not refundable within 48 hours, despite me requesting I pay on arrival.
The nearest beach is Fanabe Beach which has black sand . It takes about 25 min fast walk to it . In the advert it states its 18min wall to El Duque . It’s a 45 minute fast walk in trainers so would take an hour normal walking .
These apartments are not for anyone with ANY mobility problems. I found it really hard to manage the steps and had to get taxis back from the beach. I would not recommend it for families with small children and push chairs either.
The apartments are located near the top of a very steep hill. Going down to the beach is treacherous if you do not wear the right non slip shoes as the pavement is paved with tiny shiny tiles. Going up is like a twenty five minute work out on a gym climbing machine.
There are 17 steps up from the main gate then 22 steps down before you get the the apartment block then there are 5 steps up then a steep 16 step spiral staircase up to the entrance of the apartment.
At night after 6.30 it’s pitch dark.
There is a switch for a light at the bottom of the spiral staircase but you have to keep your finger on it to keep the light on so if your on your own it’s impossible!
I had to try and use the torch on my phone to get upstairs then get the keys and open the door.
There is no safe in the apartment so I had to carry all my cash ,cards and valuables with me all the time.
The balcony door did not lock . The owners came the next day to fix it .
The TV has no English channels only Russian and Spanish. There is one euro news channel in English the repeats the same headlines every 5 minutes and the reception is the worst ever.
The beds are very hard and the sheets and towels are very old and worn , nothing matches.
The shower has black mould around it. The toiletries are other people’s left over shampoos. Only one toilet roll provided for the week The hot water in the shower goes quickly and I had to rinse conditioner out of my hair with cold water. No fresh towels or bed linen during the 7 days.
There are no cereal bowls . No grill or oven. There was ants all over the kitchen I had to throw out my bread . There was no ant spray ! The beds are rock hard. The double is two single beds pushed together and one is higher than the other which makes an uncomfortable hard ridge down the middle.
There was a constant musty smell in the apartment which look like they were built in the 70's. There is graffiti on some walls.
There are many dog owners in the block but they do not clean up after their dogs
unfortunately I will not be staying there again.
If there had been an accurate description I would not have booked it in the first place .
Travel operator: Booking .com
Hotel tip: Avoid
We arrived at the xanadu at approximately 02:00, where we were greeted by an infestation of cockroaches and ants within our apartment - they even lived in our fridge! The apartment overall was whitewash with a sofa consisting of a concrete frame that was cemented to the floor, and a thin piece of foam to sit on. There was no tv, the fridge was infested with bugs, the cooker was dangerous, there were hardley any kitchen utensils, the beds were old fashioned pull up ones that smelled musty and creaked, and the bath towels supplied were dodgy old ones that did not match. Also be aware that the hot water only runs for about 2 minutes, and takes at least a further 30 minutes to get hot again, whatever time of day it is. this allows about 2" of bath water which is luke warm, or a shower which is hot for 2 minutes but then runs freezing cold.
The travel agent told us that we would receive a free beach towel, disposable camera, hamper of food on arrival, and entitlement to a free weekly BBQ and free breakfast every day. We didnt get any of this and the reason one of the 18-30's reps gave us was because we booked it as a late deal. This was really disappointing, especially the food hamper which was meant to be there on arrival at our accomodation, as at two o' clock in the morning all I wanted was something to eat - we ended up going down into torviscas town in search of food where we found all the bars, resaurants etc. were shut as they all close at 11.00pm, needless to say I was not a happy bunny!!!
On our first morning we were given a wake up call by a rep who nearly thumped our door off its hinges at 10.00am, and were ordered to go to the 'welcome meeting'. We were given a demonstration by a mancunian rep called Max who drank as much free drink as you would get on an 18-30s excursion in about 5 minutes flat, who then threw the contents of his stomach up into a big black bin - how nice! Afterwards we sat down with another rep who tried to force us into paying
Travel operator: Global Holidays
It is on a hill but taxis are dirt cheap. Our room was large but very sparsely furnished
Travel operator: Thomson
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