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El Duque Aparthotel

35 of 41 hotels in Costa Adeje

3 out of 5 from 4 reviews
3 stars
Av de Bruselas, 14, 38660 Costa Adeje - Playas de FaƱabe, Spain
The complex comprises three-storey with a total of 210 accommodation units. Facilities on offer include a superb pool and garden landscape as well as a stylish foyer with a 24-hour reception, a TV room, a cosy bar, and a restaurant.

4 Reviews

Traveller Rating

  • Excellent
    0
  • Very Good
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  • Good
    2
  • Average
    2
  • Poor
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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Robbed by our cleaner
1 month ago
Where to start with this one. Well when we first arrived we found out we had been upgraded due to our room overlooking the building site, which was great. Me and my wife had to struggle with 3 suitcases a trunki a bag and a toddler in a pushchair to our room, not great. On our third day i realised we had some change (around 15 euros) that had gone missing from my bedside cabinet, this was shortly after the cleaner had left our room. After a quick search I rang reception and was told i was speaking to the reception manager, when i told him this he said you should have left any valuables in your safe and that the hotel are not liable for this. I went down to reception at his request, he assured me that he would speak with head of housekeeping and the cleaner who had cleaned our room, and maybe it was an honest mistake and she thought it was a tip. The next morning we went to meet him as he had posted a note through our door to do so. We were told that the cleaner denied any knowledge of any money. If we wanted we could ring the Police. I did just that and gave them all the details and then two days later I went into the local Police station and had an interview. I had also spoken with Jet2 whom we booked with and met with the local rep, I sat in the reception area and showed her my police report and wrote everything down with her, taking the paperwork over to the "Reception Manager" he denied all knowledge and said that he had never met with me in fact had had been off for a few days and he even laughed in the reps face, then said he wasn't even a manager. The next day our last there, I was contacted by Jet2 and we were offered to keep our all inclusive instead of it running out at 12 midday which i get the feeling this was due to them being in contact with the Management. When we checked out the receptionist said to keep the all inclusive and asked if I would come back in 30 minutes as the Manager would like to see me, I said yes of course and later returned and was told he wasn't there and didn't know when he would be and that was the end of that.
It was never about the money for me it was always the principal, and then the unprofessionalism, lies and cover up just showed us that this hotel has a real problem.

A few more issues;
Air con in the rooms, if a hotel wont put air con in then they shouldn't have the cheek to ask you for money to hire a fan.
No Air con in the restaurant, this causes an issue as there are a few tables outside and everyone wants them as its too warm to eat in there.

Good points yes there are some;
The room we were in was a studio and was very spacious.
The Bar staff were brilliant and always made time to talk with guests and not just serve us.
The food is ok and there is some choice although pizza and chips do make more than one appearance.
The entertainment, in the day was sometimes few and far between and rarely stuck to the programme.
At night after the Mini Disco which the kids loved outside entertainment was brought in, some were ok some good and Al Cafone was absolutely fantastic.
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Travel operator: Jet2 Holidays

Hotel tip: Don't leave anything you value in the rooms

Lithodora
10 years ago
got back from this hotel yesterday,the hotel receptionist was very rude and unobliging, we were asked to wait for 2 hours for the room to be cleaned, no problem for us we went for drinks and something to eat, went to pick up our key and when we got in our apartment it was still unmade, dirty beds, previous occupants food left everywhere, went back to reception no apology from the staff whatsoever. On last day we went out for breakfast, left our luggage in our room, only 10am when we arrived back, maid was in our room cleaning around our cases already, we did not have to check out until 12.00pm!
The apartment itself was spacious, lovely balcony, the maids were very nice also, just a shame about middle management attitudes, we had stayed the previous week in las dalias (iberostar) fanabe, where all the staff where fantastic, what a difference! we are not hard to please holidaymakers and are always pleasant to everyone,we are also fluent in spanish, which the hotel manager did not realise, when he was moaning under his breath, he made us feel we were second class citizens because we were not from the nederlands we would never go back.
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Travel operator: none

Donna Carter
10 years 2 months ago
hotel behind local supermarket/shops , very clean apartments excellent value if you have deluxe ,because of air conditioning,very safe and secure properties,with sercurity on 24hrs a day, pool attendent for safety for children, food and drinks prices fair if buying,the only let down for us, was we were all inclusive, but there was no snack bar, or ice creams unless you went into the restaurant, look out for staff george (bar) and recardo (entertainment) always happy to help, mixed nationalities at hotel, pools clean,only 1 bar for drinks,but not a problem, a enjoyable stay
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Travel operator: none

Recommended
10 years 3 months ago
El Duque aparthotel. lovely very safe, situated just behing shopping centre. Nice and spread out not crowded
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Travel operator: Thomas cook

Recommended

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