The rest of the hotel is lovely particularly the pool
Travel operator: Thompson
Our rep was fab and got us moved, 2nd room, no smell, no view, again dated (this time to extent that bedside units starting to come off walls and peeling)and shower was rubbish, but was so pleased no smell we stayed there. Food ok, but same things every day.
Resturant tables were clean but crumbs brushed onto floor stayed there from what I could see. Entertainment was cheesy, but as we were on holiday, we enjoyed it !!. Compliments to lovely staff though.
Pools were kept clean, but sadley the adult arrea upstairs was not kept as adults area, as we saw children up there on a few occassions. We enjoyed our holiday but were disappointed in the 4* standard, I would certainly not rate this as a 4*
Travel operator: thomas cook
We had a room on the 4th floor overlooking the pool, nice view, the rooms are not huge but certainly comfortable, 2 large twin beds with extra pillows and blankets
Travel operator: Direct Holidays
Junior suite mind you not in the main hotel as expected but in an apartment type block, furnished nice bedroom/lounge nice bathroom.
Now here is the problem do not go to this hotel if you expect anything other than cold baths and showers and believe me you can complain until the cows come home but it doesnt seem to do any good got changed to another suite after 5 days of cold water (mind you on new years eve they gave us a courtesy room to get a warm shower)and guess what the water was tepid not hot enough for a bath but maybe a 15 second shower.
Maids very good, food edible and varied, pools freezing even though the bumf says heated (oh thats the heating of water again).
Spa very nice although no food or drink there even all inclusive. Waiter josa on yaiza very nice and so very polite.
Would not go back again dont really think some respects of this hotel complex are anywhere near 4 star, glad to be home for a hot bath.
Travel operator: jet2.com
Everything else about the hotel is fine. Lovely staff, food fine thou could have been hotter, but there is a microwave you could use. Loved the new pool area accross the path at the back,catch more of the winter sun there!Good that we could get pool towels(for a returnable deposit), saved room in the cases!
Travel operator: Direct Holidays
The reception area is spot on, and highly unusual. (Just as are the staff). They are very friendly and very attentive, you get the feeling that they are guinely interested in you and not just because it is there job. We had a room on the same level as reception which was ideal.
The room was very good, with all the facilites you would expect. Air conditioning which is very effective, hair dryer, drying line, mini bar, radio and flat screen TV with Sky sports, movies and news.
The balcony was a great sun trap and a spot of private sunbathing is possible on it.
The dining room was immaculate, and you are met at the door by a charming lady called Ioana, who despite her name is actually Romanian. the food was always plentiful, fresh and the choice was really good.
At breakfast we had another great choice and the fresh rolls were delicious.
There is a sunbathing area on the roof just for adults with really comfy beds, 2 jacuzzis and a wee pool. You can also get some lunch there in the roof bar. This is a sun trap from very early to very late.
The main pool area has 3 pools and another jacuzzi. the lady at the pool bar is Nigerian and is really very helpful. The drinks and food served here is very good.
We had a meal one night in the Atlantida restuarant just across the path, this is part of the Hotel and a discount of 10% is granted to Hotel guests. There are also 5 more pools and plenty of sunbeds in this part which again, you can have access to. There is a SPA here which is free to hotel guests.
There is internet access so it is easy to keep tabs on your banking whilst staying here.
The Gym is small but very well equipped, and if you really want to treat yourself you can have a chocolate massage.
We were very choosy about the entertainment, but there are some good shows to be had.
Overall this was a great 2 weeks and if I returned to Tenerife I would most certainly make my 3rd visit to this hotel.
Altough it is some 1.2 kms from the harbour, there is a courtesy bus and the walk isnt really that bad. It is better if you stage it by visiting the bars as you go.
Travel operator: Airtours
The food is excellent and the breakfast is the best I have had in a Hotel.
The downside is the entertainment its very poor, but go to bar 69 it starts at 9.0pm its about 2 Min's walk from hotel. 60s music and a different artist every night.
Best night in Tenerife and you can take your kids if you want, sit outside or inside you can still here the artists.
Travel operator: internet
We had a lounge/dining room,wc and walk in shower downstairs with balcony overlooking pool, tea/coffee, air con, TV wirh SKY and fridge, upstairs we had large bedroom, with balcony and 2 sun loungers, air con, fridge and telly also huge bathroom with walk in shower, sedparate wc and raised sunken bath ( large enoygh for 2).
The staff were very attentive the food was excellent and the numrous public areas were spotless.
This hotel has numerous pools including a roof top one and the use of the spa just across the footpath free of charge.
Entertainment not great but numerous bars etc nearby, would not recommend for those with walking probs as situated near top of long hill but apart from this would go back at anytime, also great for those who want to be free from children as the hotel caters for adults mostly, well worth a visit
Travel operator: Thomas Cook
Travel operator: Broadway
This had all finished by the time we went and there were no workmen around. We found it very peaceful and the service was excellent.
Everything was very clean, the restaurant had a large selection of food available for both breakfast and dinner, the pools were lovely and there were always loungers available as it was never full because there were so many to choose from.
We had a wonderful holiday and would recommend the hotel to others. The only drawback to the hotel was that it was on quite a steep hill and was a fair distance from the centre but there were always taxis around if you didn't want to walk back.
Travel operator: Thomas Cook
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