When paying for your safety deposit box note you have to pay cash and build this into your budget.
Although there is a notice on a tree by the pool stating no reserving sunbeds with towels, no staff police this request, so if the hotel is busy it's fight for your bed, which can wind you up when you have gone to the trouble of going through to reception and paying the 1:50 euros for a mattress only to find limited spaces and not the most favourable positions, sorry to say this was mainly English guests who abused the system.
The hotel has various forms of entertainment around the pool throughout the day with a hard working animation team who keep the children amused and also encourage adults to join in the activities, they encourage but do not pester, accepting a "No thank you" and moving on.
I was there the week before Christmas and Christmas week and saw two sides of the coin where bars and seating for the entertainment were concerned. First week, no problems with service or seating, but the second week was very different. One night I counted 15 people in a queue for the bar with only 2 staff serving, not good and of course this moved on to the entertainment area, resulting in not enough tables and seating, but it was Christmas week so it could happen anywhere.
The restaurant was very large and self service. If I had to say what let the hotel down I would have to say the food, but there was never a day I could not find something I could eat, I just don’t want to see chicken again for a while.
All in all this hotel gives great value for money and if you accept this is NOT 4* there's not a lot to complain about.
The position is good, being close to the beach and shops plus the Sunday Market so if you fancy a walk around there's plenty to do and see.
I found all staff obliging and polite and I am seriously thinking of spending longer there next Christmas.
Travel operator: Sunsave
Hotel tip: Upgrade to superior room, Higher up and therefore quieter, much larger. Don't keep your key card anywhere near a mobile phone as it can strip the information from the card which I found out to my cost as I was on the 13th floor.
We have stayed here 4 times now, and we will keep going back. So far we have had family rooms, Standard room, Room with sitting room, so we only need to try the superior one to have a full set.
Always managed to get a seat in the restaurant, food not always as warm as we would have expected, but there was always something to eat.
Entertainment was fantastic, both that provided by the team, and specialist acts.
The hotel which has recently had a facelift, was clean and tidy, and the staff worked very hard, and were always pleasant.
Hotel is in a great position for all amenities. The staff are very helpful and always look after us with our requests. We will be back November.
The location is excellent, right by the beach with plenty of bars & restaurants nearby. The staff were all friendly & helpful.
There was plenty of choice at breakfast, although not all of it to our taste but you would have to be really fussy not to find something you liked. The outside areas of the hotel are first class with two separate pool areas & several terraces. We never had any trouble getting a sunbed. All in all an excellent hotel.
We discovered we had to pay 20 euros a day for air conditioning, 35 euros a week for a fridge, 15 euros a week for a hair dryer, 1.6 a day for a safe, 1.5 per sun bed per day. The bed and the door were provided free thankfully!
On our previous visit to Tenerife we had stayed in a four star hotel where all these extras were included.
By the time we had counted up the cost of these extras we had paid more for a poor three star hotel with much inferior food!
Stayed there before and will definitely go back.
All staff were brilliant from start to finish. Went half board but upgraded to All Inclusive. Some people moan about food and staff but they must eat at Savoy everyday when in England I presume.
The staff take alot of stick from moaners but in main they just smiled and got on with job.
Hotel is perfectly placed for everything, bars, beach, town, buses the lot.
I will be back without doubt.
Travel operator: thomas cook
Travel operator: thomas cook
Travel operator: Aldi
Travel operator: Thomas Cooke
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