Within 36 hours we both had severe D & V and spent the rest of the week eating soup and bread, chips and ice cream. The food is just ok to taste but alot of it is not hot enough when served which may be how it is cooked. Big queues at breakfast for omelettes and fries eggs which tells a story of how people were feeling.
We told the thomas Cook rep, who informed us everything is saturated in olive oil when cooked!
Someone we met in the bar told us everyone they had met had been sick.
Service is excellent though, staff can;t do enough for you with a regular dinar tips and serve you on the beach.
Hubbly bubbly bar is fun with nice mint tea served.
Plumbing in our bathroom was hit and miss with shower water not that hot.
Entertainment staff work hard and are friendly and funny.
On a final note, a week after returning my wife was still unwell
I thank you
Travel operator: Thomas cook
Hotel tip: book a sea view - it's lovely
The cleanliness of the hotel was also brilliant. The towels and linen were changed every day, unlike some other hotels we have stayed in where they are changed every 2 or 3 days.
The only slight problem was the location - it was quite far to the Miami and Hawai Shopping Centres which was bad in the heat.
The staff were very attentive and friendly and if you tip them at the start and end of your holiday, they will really look after you.
The entertainment was excellent - each night a different show varying each week. There were magicians, dancers and contests which involved the people in the audience. I would recommend this hotel to anyone planning to visit Port El Kantaoui. It is a true 5* hotel.
Travel operator: Panorama Holidays
She remembers strolling along the beach dipping her toes into the warm Mediterranean sea (early September).
The hotel is right on the beach, and the sea was warm enough to swim in. The pool although a little cooler was also. We had one cloudy afternoon, the rest was glorious sunshine.
Clientele was a cosmopolitan mix of Germans, French, English, Russians and a few Spanish.
We were staying on a half-board basis, but never ate dinner in the hotel restaurant after the first evening, preferring to sample the restaurants around the Marina, which is a 4 dinar taxi ride away.
The entertainment was almost non-existent. A fakir, a hypnotist, and a couple of the animation team trying to mime to songs from musicals. We did walk across the road to the Royal Kenz one night to see if their entertainment was any better, but it was the night of the fakir......
Breakfast was a little bit of organised chaos, but there were chefs on hand to freshly cook omelettes and pancakes to order.
The cooked breakfast self-service buffet was slanted towards a German taste; only one day did it feature fried bacon, and on all days, there was some form of hot-dog sausage.
We had a standard sea-view room, also overlooking the swimming pools. The room was spacious and kept very clean. Towels were changed daily, on day three flowers were left on our pillows, prompting an extra tip.
Pool towels (changeable daily) and sun bed mattresses were available (returnable deposit needed for towels) from the pool attendant.
There was also a pool-side bar, with attentive waiters (very attentive if generously tipped!) and a separate pool-side restaurant which served lunch from 12 until about 3:30 (we ate here most lunchtimes)
Sun-loungers around the pool and on the beach were readily available.
Our flight back was delayed by nearly eight hours, and we were dumped by Panorama in the 3-star Sahara Beach to await our plane.
This did make us realise how good the service was in the Palm Marina though :o)
Overall a thoroughly enjoyable relaxing sunshine holiday.
Travel operator: Panorama
The first day we went to the pool chose our sunbeds and these were then reserved for the rest of our stay by the pool attendant, therefore no need to get up super early to get a good spot. The waiter at breakfast and lunch again reserved the same table for us with highchair and drinks/yogurts for the children. The pool waiter knew our drinks by the second day and didn't need asking, just came with our drinks.
Daytime animation team and activities were all good fun and enough for all to enjoy. Evening entertainment could do with a bit more practice but was good enough to sit and watch for a bit of entertainment. All the staff were very friendly and eager to help when they could.
The food was of a good standard with a wide choice for everyone. A wide buffet selection as well as show cooking every lunch time and dinner time.
All in all an excellent holiday and would recommend to others and defiantly going back next year but for 2 weeks instead of 1.
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