I read all the reviews on trip advisor, and thought oh my god, ranked really low what have i let myself in for.
I am going to be very truthful about his hotel, so you 'really' know what to expect, i hope it will help you in making your own informed choice. So here goes..........
On arrival we were met by the doorman who straight away took our suitcases and placed them on a trolley, i went to reception, hubby went to the information desk where all the trips were displayed nicely. On first impressions, i thought it was begining to need re-decorating, and the furniture was a bit tatty, but not to extreme. Everywhere in reception was clean and tidy. We checked into room 902 on the 9th floor, the corridors and carpets were clean, and everywhere seemed very quiet.
On entering the room it was freezing, but the windows were shut! I thought my god no heating yikes, but the doorman brought our cases up, gave him a couple of dollers, and bless him, he put the heating on full blast. It temperature control on the wall, so you can turn it up or down as you wish, it got to hot some nights. So heres the description of the room.
We had one window looking out onto offices, and over looking the Empire state building.
We had a huge double bed/or queen, plus two chest of drawers and table lamps. We had an old Tv which was useless, many channels, but typical USA rubbish on it and useless adverts, the trouble was the ariel, it just didnt work.
We had a double wardrobe next to the bed in which it slided across, also another closet with an ironing board and hanging space, plenty of room for storage and shopping, i went with one case and came back with three!!!!
The window was a good size has white roller blinds, it can be open, but not very far as you are so high up. It had also a smoke detctor.
Nice white ceilings, light beige wallpaper, wine coloured carpet which was dry and clean.
In the bathroom it was tiled, it had a sink and a toilet which worked, and a excellent shower and screen, no bath, all tiled to a good standard.
The bed had a clean mattress as we checked and clean pillows, maid service was EVERY DAY, so clean bedding and fresh flannels and towels. We actually had a bulb that went in the little hallway, we never mentioned it, but noticed that it was renewed the next day, so very good service. The staff were not Amercian, but they were attentive, and gave us directions when required. They always remembered us, and greeted us at the door and very helpful.
It got abit confusing with the west and east getting around, but if you use the Empire state building as a guide, you will be fine. Macy's is brilliant for shopping, pick your 11% discount card up from reception, dnky jeans for
Travel operator: Virgin
The location was ideal - right near the Empire State Building and in a central location so brilliant for exploring on foot and making your way to all of the major tourist attractions.
There was no entertainment but there was a bar downstairs where we went for drinks now and again prior to and after an evening out.
We found the staff helpful and friendly and the provision of a locked room in which to store our luggage on the last day was brilliant and very well organised.
If we were to return to New York, I would definitely stay in this area again but not in this hotel. I would pay a little more and most likely receive a lot more luxury.
Travel operator: virgin
We were on the 9th floor - rooms were so tiny you couldn't move and the draught from the window was being blocked out by a towel. The rooms themselves were clean and clean bedding and towels changed daily. At the end of the day it was somewhere to sleep - if i was to stay in it longer then I would have gone elsewhere.
Apart from the odd one - the staff were very matter of fact and spent most of there time speaking Spanish.
Would I stop here again - probably not.
Travel operator: Thomas Cook
We only needed to speak to the hotel staff whilst checking in and out and found them as helpfull as we needed them to be and due to having to check out by 11:30am they were happy to store our luggage in a locked room for the rest of the day.
The room was not of a very high standard of cleanliness but was ok if you just need to sleep and have a shower there.
The room was also quite cold and the traffic was very noisey, but what else would you expect from one of the largest cities in the world!!!!
Overall we probably wouldn't stay here again as once you see the luxury of other new york Hotels you will see what you are missing.
Travel operator: partner
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