29 Reviews
Traveller Rating
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Excellent3
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Very Good13
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Good5
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Average7
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Poor1
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 7 months ago
Helios Spa in Golden Sands.
Hotel location was excellent, make sure that you take the shortcut down the stairs or the lift or you'll be walking a long time. Hotel was lovely and clean, huge balcony, excellent cleaners, bar staff made us feel welcome even though we were all inclusive, a tip of 50 stotinkis (15p) here and there never goes a miss.
Food in the all inclusive deal was sometimes repetitive, but to be honest who cares, the food is so cheap anyway you go out most nights, and if you ever did manage to spend all your money, you could eat quite happily in the hotel. The free A La Carte meal was excellent, we would have went back and paid had we been able to book in.
The pools were excellent, if a little cold outdoors, but it was the end of season after all and it was cloudy for a week, so pools would not have been able to heat up off the sun.
Hotel location was excellent, make sure that you take the shortcut down the stairs or the lift or you'll be walking a long time. Hotel was lovely and clean, huge balcony, excellent cleaners, bar staff made us feel welcome even though we were all inclusive, a tip of 50 stotinkis (15p) here and there never goes a miss.
Food in the all inclusive deal was sometimes repetitive, but to be honest who cares, the food is so cheap anyway you go out most nights, and if you ever did manage to spend all your money, you could eat quite happily in the hotel. The free A La Carte meal was excellent, we would have went back and paid had we been able to book in.
The pools were excellent, if a little cold outdoors, but it was the end of season after all and it was cloudy for a week, so pools would not have been able to heat up off the sun.
Travel operator: Balkane Holidays
Recommended
18 years 7 months ago
The cleanliness was excellent, rooms cleaned throughly everyday & towels changed daily.
The staff were good, always smiling & always polite. Staff reacted quickly to any problems, our air conditioning was fixed withing 2 hours of reporting a fault. There was always at least one person in reception that could speak very good English & most of the other staff knew some English.
The food was good though we only stayed bed & breakfast, English & continental food. Restaurant got very busy during peak times but staff would immediately clear & reset dirty tables. Wouldn't recommend all inclusive as there are many restaurants & bars to choose from in the resort.
Location was good once you find the shortcut, the steps are quite steep, 114 of them, but there is also a lift you can use.
Entertainment in the evening was non existent except for the nightclub shows which start at 11.00pm & are aimed at adults, though very entertaining.
Plenty of space in the hotel even though it was fully booked when we were there & no trouble getting space around the pool. Lifeguards on duty all day. Would recommend using their spa facilities, very inexpensive & very good.
Rooms were large & a high standard of decor with good views of the resort. Rooms can be booked for late check out, cost is about
The staff were good, always smiling & always polite. Staff reacted quickly to any problems, our air conditioning was fixed withing 2 hours of reporting a fault. There was always at least one person in reception that could speak very good English & most of the other staff knew some English.
The food was good though we only stayed bed & breakfast, English & continental food. Restaurant got very busy during peak times but staff would immediately clear & reset dirty tables. Wouldn't recommend all inclusive as there are many restaurants & bars to choose from in the resort.
Location was good once you find the shortcut, the steps are quite steep, 114 of them, but there is also a lift you can use.
Entertainment in the evening was non existent except for the nightclub shows which start at 11.00pm & are aimed at adults, though very entertaining.
Plenty of space in the hotel even though it was fully booked when we were there & no trouble getting space around the pool. Lifeguards on duty all day. Would recommend using their spa facilities, very inexpensive & very good.
Rooms were large & a high standard of decor with good views of the resort. Rooms can be booked for late check out, cost is about
Travel operator: First Choice
Recommended
18 years 7 months ago
Hi there myself and my best mate wanted to go on a relaxing beach type holiday and we heard so many good things about Bulgaria that it was cheap, lovely weather, food, people etc, well most of that was true.
I was pleasantly surprised the hotel is classed a 4* and having myself not stayed in many other 4* hotels I would say this is one of the better ones I have stayed in.
The hotel is very large with 7 floors but there are lifts for you to go in, the hotel staff well 90% of them were very friendly apart from the odd one or two. The only down point is trying to understand what they say as their English is very basic but so is our Bulgarian.
We stayed under the all inclusive and really couldn
I was pleasantly surprised the hotel is classed a 4* and having myself not stayed in many other 4* hotels I would say this is one of the better ones I have stayed in.
The hotel is very large with 7 floors but there are lifts for you to go in, the hotel staff well 90% of them were very friendly apart from the odd one or two. The only down point is trying to understand what they say as their English is very basic but so is our Bulgarian.
We stayed under the all inclusive and really couldn
Travel operator: first choice
Recommended
18 years 8 months ago
The hotel was of a high standard, clean and modern. The rooms were cleaned every day.
The staff were brilliant very friendly and helpful, most of whom spoke good English.
The all inclusive package is good value, but you can't get drinks after 11 p.m. or in the night bar at all, which I think should have been included.
Entertainment was poor on the whole, there was not enough. The dancing acts were good though, very professional.
The food choice was good, plenty of salads and fruit, but slightly repetitive.
The staff were brilliant very friendly and helpful, most of whom spoke good English.
The all inclusive package is good value, but you can't get drinks after 11 p.m. or in the night bar at all, which I think should have been included.
Entertainment was poor on the whole, there was not enough. The dancing acts were good though, very professional.
The food choice was good, plenty of salads and fruit, but slightly repetitive.
Travel operator: Balkan Holidays
Recommended
18 years 8 months ago
The hotel was very clean, cleaners where cleaning all day and night.
Food was good plenty of choice, lots of fresh fruit.
Hotel was near to the beach but far enough away to be away from the noise of the resort.
Thought the staff needed to smile a little more.
Entertainment what entertainment they had 1/2 hour in the evening for the children's mini disco, then an hour of the staff entertaining the guests.
Food was good plenty of choice, lots of fresh fruit.
Hotel was near to the beach but far enough away to be away from the noise of the resort.
Thought the staff needed to smile a little more.
Entertainment what entertainment they had 1/2 hour in the evening for the children's mini disco, then an hour of the staff entertaining the guests.
Travel operator: first choice
18 years 8 months ago
We stayed for 14 nights in this hotel. Although the hotel rooms were cleaned daily, the maids neglected to actually clean under the beds. Resulting in skin and fluff being found! The restaurant was cleaned daily but food managed to escape the cleaners attention if it was under the table!
We also noticed that some of the fire exits were kept locked.
Hotel food was a complete joke, burgers and chicken that weren't cooked through and actually still contained blood! The food was so repetitive, you knew exactly what to expect the next night. The menu only seemed to feature, chips/beef/veal/chicken or pork also cooked the same way.
If you didnt fancy it at lunch it didnt matter because you would get it again for dinner!
The pools were very very unsafe, in the 2 weeks we were there, the ambulance was called everyday due to accidents poolside.(children and adults alike)
The hotel location wasn't to bad until they stopped the free train service taking you all the way to the beach front.
Due to the pool being so dangerous, we spent at least 10 days on the beach at a cost of around
We also noticed that some of the fire exits were kept locked.
Hotel food was a complete joke, burgers and chicken that weren't cooked through and actually still contained blood! The food was so repetitive, you knew exactly what to expect the next night. The menu only seemed to feature, chips/beef/veal/chicken or pork also cooked the same way.
If you didnt fancy it at lunch it didnt matter because you would get it again for dinner!
The pools were very very unsafe, in the 2 weeks we were there, the ambulance was called everyday due to accidents poolside.(children and adults alike)
The hotel location wasn't to bad until they stopped the free train service taking you all the way to the beach front.
Due to the pool being so dangerous, we spent at least 10 days on the beach at a cost of around
Travel operator: Balkan
18 years 8 months ago
The hotel was very clean and the rooms were very spacious.
The food was very repetetive every meal time,lots to choose from but repeated every day,there was 15 in our party and 12 of us had severe stomach upsets.
The location was very good especially when we discovered the short cut,also very close to the water park.
The entertainment was basically non existent!
Hotel staff did not speak much english and were not very friendly at all,with exception to the maids who were lovely.
The all inclusive for alcohol was a bit of a let down as this ended at 11pm,just as we were getting in the swing of things.we would stay at this hotel again but not all inclusive,especially as there are many restaraunts near by and very cheap.
The food was very repetetive every meal time,lots to choose from but repeated every day,there was 15 in our party and 12 of us had severe stomach upsets.
The location was very good especially when we discovered the short cut,also very close to the water park.
The entertainment was basically non existent!
Hotel staff did not speak much english and were not very friendly at all,with exception to the maids who were lovely.
The all inclusive for alcohol was a bit of a let down as this ended at 11pm,just as we were getting in the swing of things.we would stay at this hotel again but not all inclusive,especially as there are many restaraunts near by and very cheap.
Travel operator: first choice
Recommended
18 years 8 months ago
The hotel was very clean and towels were changed every day.
Although the food was a little repetitive there was a wide choice so you didn't have to have the same for every meal. We ate in the hotel 11 out of 14 nights and found the restaurant staff very efficient. Neither myself nor my partner suffered any real stomach upset.(Well none that wasn't self inflicted)
The location was very good but we would recommend finding the short cut on your first day if you have to ask someone!!!
We weren't really interested in the family entertainment but it seemed a little sparse when it was on the children in other parties seemed to enjoy it.
Although the food was a little repetitive there was a wide choice so you didn't have to have the same for every meal. We ate in the hotel 11 out of 14 nights and found the restaurant staff very efficient. Neither myself nor my partner suffered any real stomach upset.(Well none that wasn't self inflicted)
The location was very good but we would recommend finding the short cut on your first day if you have to ask someone!!!
We weren't really interested in the family entertainment but it seemed a little sparse when it was on the children in other parties seemed to enjoy it.
Travel operator: first choice
Recommended
18 years 8 months ago
Hotel clean and modern. Pool an absolute nightmare. Slippiest tiles surrounding it I have ever known. On the second day there our daughter slipped and knocked herself out.
Everyday we watched people (adults and children) doing the same. One day during a rain storm and adult fell down a set of sandstone steps from top to bottom (breaking his collar bone), a lifeguard who ran to assist him also slipped over!
The marble floor throughout the hotel was an absolute death wish too, especially if anyone dropped a drink or trailed water from the swimming pool in.
The bar staff were very rude and didn't want to know all-inclusive customers (mainly because they knew there wasn't much a chance of a tip!). Entertainment non-existent except for an hour an evening which you had to pay for!!
The day before we were due to leave two towels went missing from our room (sorry, were not replaced by the maid when she was cleaning room). I reported this to the Reception as I had been warned that they were operating a bit of a scam.
On our day of departure I was charged for the two towels! Needless to say I did not pay for them. Totally unhappy with this hotel and how it was run!
Everyday we watched people (adults and children) doing the same. One day during a rain storm and adult fell down a set of sandstone steps from top to bottom (breaking his collar bone), a lifeguard who ran to assist him also slipped over!
The marble floor throughout the hotel was an absolute death wish too, especially if anyone dropped a drink or trailed water from the swimming pool in.
The bar staff were very rude and didn't want to know all-inclusive customers (mainly because they knew there wasn't much a chance of a tip!). Entertainment non-existent except for an hour an evening which you had to pay for!!
The day before we were due to leave two towels went missing from our room (sorry, were not replaced by the maid when she was cleaning room). I reported this to the Reception as I had been warned that they were operating a bit of a scam.
On our day of departure I was charged for the two towels! Needless to say I did not pay for them. Totally unhappy with this hotel and how it was run!
Travel operator: Going Places
18 years 10 months ago
Hotel lovely and clean. Do not go anything other than self catering (if possible) food is terrible (unless German), we got up to breakfast maybe 3 times and only had spread cheese on toast. every meal time was the same food from the evening meal re-heated from whatever left over from lunch (with added peas). Cakes were the best thing for our kids to eat. We spent a bomb on eating out at night.
Entertainment, what entertainment? Treat as second class citizens unless you got the right staff which we eventually found. The food is awful unless you go to the pool bar and pay for it even though you are all inclusive it's worth it.
Would not go again to this hotel.
Entertainment, what entertainment? Treat as second class citizens unless you got the right staff which we eventually found. The food is awful unless you go to the pool bar and pay for it even though you are all inclusive it's worth it.
Would not go again to this hotel.
Travel operator: First Choice
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