We checked in quite quickly and were surprised to find they had upgraded all the people from our flight into the water bungalows.
These rooms were great there was a sitting area which can also be turned into another bedroom and the main bedroom which was clean tidy and decorated good with nice balcony over the lagoon..
The room has a fridge, TV with lots of channels inc some good films and English football games, safe, air conditioning and a bath or shower.
The maid cleaned everyday and gave us fresh towels and water everyday.
There was a couple of days when we could not get hot water at all for the shower.
The buffet restaurant was large and noisy with most of the food being only warm not hot. there was chefs cooking fresh meat or fish though but the queues were quite long.
The hotel has 4 speciality restaurants but we could not be bothered to queue for 2 hours to book the reservations so cannot say what these were like.( we even had to queue 20 mins to change money).
I think the biggest problem this hotel has is when its full they do not have enough staff to cope..
There are 2 snack bars one by the lobby which is open 24hrs and one down by the bungalows which was open 11-4pm, this was the best one and we spent many a happy afternoon in the bar there..with Ernesto the barman who was exceptional and a real pleasure to speak with.
Infact all the staff were nice even the gardeners who seemed to be too busy to do any gardening as they had so many hats and things out of the plants for a peso
as for bars there are a lot including the 24 hour bar and a wonderful cigar lounge which had a large pool table to play on.
The drinks were all local brands but if you wanted Heineken or top brands a small supplement could be charged to your room.
The hotel itself is two hotels in one and there was ample swimming pools and sunbeds available.
One pool had a nice swim up bar as well.
We did not see any of the entertainment as we were always in the cigar lounge but were told the shows were good.
there is also a gym, tennis court, games room for children and bicycle hire, although there's nowhere to go outside the hotel on them.
The beach is fine white sand and is very long but narrow..the hotel has a beach bar and plenty of sunbeds.
You can walk for ages in the water before is gets too deep.
The Thomas cook rep was great and we did a jeep excursions into the local town and to see the ranch and crocodile farm..they also took us up into the mountains which had excellent views from there.
To sum up this hotel was excellent apart from the under staffing and we would certainly recommend it.
Travel operator: thomas cook
Too big too noisy from young ones next door and it was shabby so we decided to upgrade to a villa on the lagoon. There were two available which were lovely and well worth the extra money, but we were also offered a royal suite which we opted for it. It was fab so comfy and such a lovely setting. A nice veranda to sit and feed the fish, two loos, a cool place to sit. Only neighbours one side and no one above! Well worth doing it made our holiday.
Its a nice hotel. We went end of season so wasnt too busy.
Food was good some nights we struggled but others seemed to enjoy it but we were able to prebook a la carte , Italian, Fish, Steak, Cuban,ect., some nights we just asked if there were any spare tables and we were fitted in this. Was all inclusive vip it was the only thing you paid for and bottles of wine.
Pool was clean and nice but no shade so we went to beach for the breeze. The nice man will get you a bed. We gave a small tip or tins of beer but they dont expect anything but are so poorly paid they are grateful for anything, they like new socks/pens/crayons/t shirts/medicines like omodium /paracetamol/calpol.
I wish we had known we could have taken loads of stuff, my husband bought some leather sandals and they just swapped them for his sandals he was wearing. They like named t shirts if you want to barter for gifts, there was a small market on site not sure if its there all year sells trinkets, necklaces, maracas ect.
You cant really spend money on site only in tips the shop sells a few pops crisps ect but its dirt cheap. The money exchange was good,towels for beach can be swapped when you like but if you lose them you are charged 25 dollars each. People do nick them even though they are free. The grill restaurant on beach was convenient,and does nice food,the mossies came early and were really bad so from may onwards beware!
Take repellent and stuff for bites there is a pharmacy for odd bits and bobs and a pharmacist on site. They smoked them out every night and morning but they were bad,and a plane went over early one morning 5 oclock spraying I thought we were under attack,take long sleeved tops to keep them off.
Havana was only trip we did but was worth every penny. One hour flight put up in a 5 star hotel good food, wonderful rep we went to Tropicana show that was fab, and Havana has to be seen. Take loo roll though you have to buy a sheet in Havana and restaurants some places dont have any. Take pens sweets for kids. We both had a tummy bug but I dont think think it was the food I think it was heat and cold drinks as we ate the same and were bad at different times.
We didnt want holiday to end the staff were always very helpful and managed to understand us. Mabel your rep was fab.
If you can afford to upgrade to premium class on plane do it it's well worth the money. Also pay 20 peso VIP lounge at airport. On way back drinks and food are included its airconditioned and no crowds and comfy seats.
Cant see anyone not enjoying this place happy holidays.
Travel operator: airtours
The hotel was kept clean and the maids are great the pool was kept clean I saw it being cleaned everyday!
The food was lovely I ate loads and we never got ill cocktails are good to!!! You can pay extra to eat in the VIP resterant, we did this one night as it was my boyfriends birthday if you tip well they will let you have a bit of everything on the menu. The steak and Italian restaurants are definately recommended you have to book a day before though.
On our island it is only resorts no one lives on it so there isn't anything to do out of the hotel we got a little train that takes you to a night club in the hotel next door it was ok but not much English music.
The staff are brilliant will do anything for you! They have to go to university for 2 years before they can work in a hotel and alot of them are doctors but they work in the hotal because its better money!
We always tipped 1 or 2 peso its about 60p to us but alot more to them, they don't expect it but they deserved it!
The entertainment wasn't the best but they tried and worked hard.
The reception bar was always really busy but we preferred one near the entertainment you have to see the bar man make cocktails he is amazing although he did break a few glasses!
We went on quite a few trips, swam with dolphins it was good worth doing but the journey to and from is horrific and you stay over night in a random hotel which is apparently a 3* but I would say not even a 2* it was worth it in the end it is definately an eye opener. The country is so poor and people come up to you begging its quite sad to see how they live, I would never go on holiday to main land cuba that put me off.
We also went on a katamaran this was good and I got a good tan that day! You have lobster for dinner and see the most amazing fish.
My boyfriend wanted to go deep sea fishing DO NOT go if you get sea sick like me it was the worst day ever. We went on a speed boat trip it is excellent had a great time I was really worried about it but it was so much fun for people of all ages!
The weather is lovely make sure you take high factors!
I would recommend this resort and Cayo Coco you will have a great time its so relaxing I definitely would go back. again!
Travel operator: thomas cook
We had a fab time and would definately return.
As soon as we walked through the main entrance we were greeted by friendly staff and thought the Lobby looked amazing.
The room we stayed in was kept very clean and was extremely spacious and pleasant. A small tip on the first day meant we got extra towels which were made into swans and other wildlife by the maids.
Although the room was only of standard rating, there was air-con, which was essential after a day in the Sun!
If we had one gripe, it would be the food. It wasn't terrible by any means but it got a little repetitive after 2 weeks. There was a buffet, an Italian, Mexican, Steakhouse and Cuban. Limited choice on Menus.
The VIP Restaurant was amazing though and I highly recommend it but it did cost about an extra
Travel operator: Thomas Cook
We stayed on the Laguna side and our room was really big and spacious and we could see the sea!
The beach was nothing like I have ever seen - white sand and clear water with lots of fish swimming around you. You can go para gliding on the beach for 40 pesos which I thoroughly recommend. We also never had any problem getting loungers whether in the sun or in the shade.
The food was superb. Although there are some a la carte restaurants, we prefered the buffet.
The staff are probably the friendliest I have ever met whilst on holiday. They simply cannot do enough for you. Would definitely suggest buying a few small things to take as presents - we used to leave a little something in our room each day for our maid and she was really appreciative.
We did the day trip to Havana. We had been told it wasn't worth only going for a day but I have to say it was an experience I will never forget!
Travel operator: Thomas Cook
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