Food always tepid, not surprised so many people were suffering from stomach cramps and sickness - Thomas Cook rep put it down to handling the Egyptian money. Plates and glasses washed up in cold water and not dried so some water was left in the bottom of the glasses at the pool bar. Could not find a clean cup, all had stains and lipstick on at the pool bar to have coffee in.
Right next to the runway, planes taking off all day and night. Next door to a sewage treatment plant, stench will make you retch.
All in all would not return if the holiday was given free.
Room was shabby and dirty, bathroom shower was thick with black mould. Was shown a further 4 rooms all the same state and eventually settled as was evident at this point things were not going to improve.
Were not told the proximity of airport, we could watch planes taking off and landing all day from poolside. As well as listening to them all night.
The food was themed every day but basically the same menu, ok if you like chicken and rice.
The staff were very friendly and helpful but I feel the cleaners need training as using the same raggy towel to clean every room is not acceptable. We actually only stayed for just over 2 weeks then paid to fly home as we could not take it anymore.
Will never go back to this hell hole again.
Food.. Well if you like chicken and rice you'll be fine! Same food every day but with a different name. Totally impossible to get a cold drink round pool bar. Always warm!
Not enough staff to keep the queues down after standing 20 minutes for a drink 1 of our party fainted with the heat.
No complaints about rooms, cleaned every day and pool area lovely but would not recommend this hotel to anyone.
the rest of the place was on the whole very good although the sister hotel is much nicer you would go a long way to find better staff than at the Gardens hotel.
the rooms are in need of upgrading and the balcony doors all seem to be broke but plenty of security whom are doing a good job.
food we thought was very good and plenty of choice although the snacks were not very good we tried them once and that was enough.
on a scale I would give this hotel a 3 star rating and five star for the staff apart from the reception whom I would get rid of and save the money.
Travel operator: Hays
the pool area was kept very clean the pool staff work hard all day even move parassols for you we got wrong for doing it ourseves shaban is lovely towels were put on sunbeds in same place for the full two weeks we were there as for the pool bar staff they were amazing what can i say mohamed eid zakariaa always had smiles on their faces and a pleasant word even they worked twelve hours a day
the food was average always found something to eat breakfast was best meal of day you are allowed to go to the italians and barbacue twice while there well worth a visit
Travel operator: thomas cook
Lunch was Buffet style. Soup, Stews, Pasta (Spicey even for the children)Salads, cold meats etc..
Dinner was Themed buffet, the same stuff each day just named differently.
Pool Food. was Burger & Chips or toasties. Ice cream in the afternoon.
All the food was edible for Adults & Children.
Puddings, Cakes & Fruit.
Drinks. Not cold anywhere in the complex, no matter what you ordered. Drinking Water that is offered free in the complex, is left in the sun to warm up, so you get warm water to drink. You can buy cold water though at
Travel operator: Thomas Cook
Travel operator: on rthe beach . com
Travel operator: med hotels
The meals were very good for all inclusive and the staf were very friendly and helpful.
Travel operator: thomas cook
Travel operator: medhotels
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