Shortly after midnight, we eventually arrived only to discover that they had failed to inform the hotel of our requirements and we were confronted with a flight of step concrete outside stairs leading to our first floor room with no lift. I returned to reception only to discover the rep had vanished and the hotel were unable to move us as they were full. Eventually after hauling wheelchair, luggage and child up stairs we got to bed at 1:30am before having to be up again at 6am for the 7am sitting they had booked us on for breakfast (giving our 6 year old 4.5 hours sleep before a full day in Disneyland) Consequently our child who had spent months looking forward to his trip to Disneyland was tired, scrotty and bad tempered, was too exhausted to enjoy his day and missed all the evening entertainment as he fell asleep at 6pm.
On return I complained to Newmarket who had no compassion, informed me they thought 6 hours sleep was adequate for a child of 6 and refused to help further.
Newmarket Holidays should be thoroughly ashamed of themselves for taking 3 months hard saved Disability Living Allowance from a 6 year old, letting him down horrendously and spoiling his much anticipated trip. I will never travel with such an awful company ever again. The way they treat disabled people then refuse to accept responsibility for their actions is disgusting.
Travel operator: Newmarket Holidays
The breakfast was served from 7am and best get there early as it does get full pretty quick, the food is great - continental style and great value.
Hotel is a pleasant 10 minute walk along a path beside the canal, and in my opinion the best way to get to the park.
We had a couple of problems, the first was the bath plug was missing but was replaced within 1/2 hour after a call to the janitor, the other one is the door lock cards - a few people in our group, us included, had problems with them not working although a quick trip to reception and it was quickly resolved.
The train station is right outside the park and you pass it as you enter the park so if you fancy a trip into town its pretty easy to get there.
Travel operator: Thomas Cook
Travel operator: travelcare
The Breakfast in the hotel was very good value for money.
The hotel was in a very good location only 10 minutes walk away from the village.
The staff was very friendly and helpful.
I cannot comment on the entertainment as we weren't in the hotel long enough.
I would recommend this hotel to anyone.
I can't wait to go back there.
Travel operator: Majestic Tours
On the outside it doesn't look much but we were pleasantly surprised. The rooms were a decent size with lovely big beds and nice and clean. The beds were changed everyday. The bathroom was a little outdated but not bad. We had a comfortable stay here. The beds were lovely and comfy - we had a good nights sleep!
We only stayed once for breakfast in this hotel having booked Fantasy land breakfasts in Disney. The queue at 8.30 was down the hall and round the corner and you had to stand firm to keep your place! We found the food very nice and plenty of choice but too be honest it felt like being back in a school canteen, noisy, no table cloths, lots of queues everywhere and everybody in a hurry!
We did not see any entertainment so cannot comment on this.
Travel operator: Thomsons
I loved it.
We arrived at the hotel at 11am, check-in was very well organised and speedy. Goofy joined us for a hug, which set us up for the entire time we were there! Our room was quite small, but adequate and very clean. The beds were very comfy, and we both slept like tops every night there.
All areas of the hotel, reception, lobbies, restaurant were very clean.
The food - okay, not brilliant I have to say, and not particularly good value for money either. We had one meal here, evening of our first day, the queuing took ages, paying took ages, and finding a seat wasn't a breeze either. Decided against taking any other meals there. When we went past in the mornings the queue for breakfast in the hotel restaurant were almost out the door!
We walked to the Disney parks each morning from the hotel, it only took about 15 minutes and was very pleasant, walking along the riverside. The hotel location was fine, only a few minutes from Disney by the regular shuttle buses (which do get very full at the start and end of the day).
The staff at the hotel were very pleasant, polite and friendly. The only notable exception to this was the cashier in the hotel restaurant on the one time we went for a meal there - he wasn't exactly rude, but certainly wasn't helpful or friendly.
The Disney characters come to the hotel each morning, but there is lots of queuing for photos and autographs etc, so we only waited once, as we were early out that morning.
I would definitely visit this hotel again, but would choose to have breakfast in the Disney park each day instead of at the hotel (there is no extra charge for this, you just ask when you check in). There are so many advantages to doing this, and its better food and service - well, that was my experience anyway.
Travel operator: Iglu
Although a little dull on the outside, the rooms are basic but very clean (Bathrooms could do with updating).
The hotel staff were helpful at all times from check in to depature, and helped with any queries.
Ate in the restaurant 1 evening which was an all you can eat buffet and very adequate. Beware of breakfast time though as restaurant gets very busy.
Would recommend walking to Disney through hotels and Disney village, only takes 10-15 minutes and is often quicker and more plesant than having to queue up and push and shove for the courtesy bus.
Would deffinatly stay again, don't see the point of spending a fortune on the 3/4 * hotels when all you have got the time and energy for is to sleep after a very busy day in park. Plus more money to spend in the park. Christmas is magical!!!!!!
Travel operator: Direct Booking
Looked slightly drab from the outside but rooms were fine and functional. Not that big though and no coffee making facilities.
Breakfast was chaotic but the food was really good. The bar and lounge in the evening was lovely and really relaxing.
I think we would use the hotel again. No big criticisms and it was a good price.
Travel operator: Cresta
As for food the breakfast was fine although the dining area was very busy on the weekend. Not so busy on week days. Food consisted of basic cereals, bread rolls, cheese, tea , coffee etc. We didn't eat at the hotel on an evening so can't really comment on other meals.
The location of the hotel is very good, a 10min stroll from Disney Village with frequent buses (every 10mins)if needed.
The staff we spoke to were very good, all spoke pretty good English and were always helpful when we asked anything.
Entertainment- didn't really spend anytime in the hotel on an evening so can't really comment
I would stay at this hotel again although i'd probably try another for variety. We looked in the hotel New York and it looked very impressive.
The one thing i would mention is that the VEA shuttle bus from the airport is very expensive at 58 Euros (
Travel operator: Booked seperate flights and accomodation
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