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Neptuno Hotel

27 of 60 hotels in Playa Del Ingles

4 out of 5 from 5 reviews
4 stars
Avenida de Alfereces Provisionales, 29, 35100 Playa del Ingles - Gran Canaria, Spain

5 Reviews

Traveller Rating

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    2
  • Good
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Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Neil
9 years 7 months ago
what a great hotel...

The rooms was well presented, very clean and of a high standard.

The food in the resturant was very good qauilty and had a wide selection, so much so I dont want to eat out.

The free bus service to and from the beach was excellent.

Only slight down mark is that there is a bit of noise but nothing that bad.

But certainly looking to stay here time and time again..



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Travel operator: Thomas Cook

Recommended
12 years 7 months ago
Hmmm what can I say about the hotel Neptuno? My friend and I had a last minute change of destination by the travel agent as the place we were meant to go to had building work. Hotel Neptuno was all that was available for us in Gran Canaria at the time and so with only 4 days prior to departure we accepted it.

The hotel has a huge gay and elderly clientele which was fine but we are two girls in their early twenties and would not have chosen this environment. We were told off nearly every night for playing music in our room (at nine pm and certainly not loud!) and the hotel staff got a bit mad with us as we came in frequently after four am and although not loud by any means we were not silent which the hotel was from eleven pm onwards!

Also, we booked a twin room and when we checked in our beds were pushed together! We had to ask to move rooms but when we got another room it was the same! I think they assume everyone will be more or less sharing the same bed so eventually after explaining to the receptionist that we were definitely NOT together she arranged for someone to come up and put a bedside table in between the beds which made it very cramped but at least seperate!

The hotel was spotless, the maids were fantastic and came in every day and changed the beds three times during the week. We didnt eat breakfast or dinner in the hotel as we didnt really like the look of it but Gran Canaria is cheap to eat out in anyway and so this was not too much of a problem!

The hotel is practically IN the Yumbo centre! It is the only hotel you can see the luminous sign for in the Yumbo and it therefore can be quite noisy at night.

The hotel pool is good, it is a good size and has a water flume which although small is cool as its a bit different from normal outdoor pools.

The hotel is fairly central to the Kasbah and Gran Chapparal centres, ten minutes walk away which is handy.
All in we had fun and it was near everything and clean. We just wouldnt have chosen it if we had known it would be populated by mainly couples and elderly people as thats not the kind of holiday we wanted.
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Travel operator: Thomas Cook

Ray Arnup
12 years 9 months ago
Very pleased with our choice of this hotel. Room was a bit on the small side but lots of wardrobe/storage space. The food was excellent with plenty of choice and on the spot cooking at breakfast and dinner although after 12 days it does get a little bit boring.

The cleanliness of the room and throughout the hotel was extremely good but think our room should be due for some decoration in the near future.

The staff are very friendly and helpful and personally we heard no noise at all from the Yumbo centre next door. Cannot comment on the entertainment of an evening as we went over the road to the Eugenia Victoria hotel instead.

Would definitely go back to this hotel again, found it just as good as the more expensive Riu hotels in Playa del Ingles.
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Travel operator: Portland Direct

Recommended
12 years 10 months ago
The hotel was pretty nice with all that you would expect of a small four star hotel.

The rooms were well maintained with a TV (television) and mini bar. The mini bar was very cheap and the hotel did not try to charge for using the mini bar as a fridge unlike a lot of others I have been in.

The staff were very relaxed and helpful nothing was too much trouble. The public areas were pretty stylish.

The food was as good as I have had in any four star hotel with plenty of choice and the chef cooking the meat courses on the grill. The grill was used also for the breakfast as you rewquested it, so no bacon and egg lying in grease.

Down side was that the hotel is about 20 meters from the back of the Yumbo centre and the noise continues all night. The room we had was at the end of the building next to a lane going in to the Yumbo centre and as it was carnival time all of the young locals partied in the lane next to the Thomson offices until about 6 am. The noise was unbelievable and the only way to sleep was to wear stereo earphones to drown out the screaming and shouting with music.

The hotel was mostly used by male couples attending the drag festival and did not really appeal to our taste of fellow holiday makers. I have since found that the hotel gets a mention in a few websites for the "gay" community and is not the environment I would have chosen for my wedding anniversary.

It's the first time I have been asked by a photographer who took our picture the previous night if I was with a lady or a man when she was looking for our photo. It might sound funny but it
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Travel operator: portland direct

Alan HIngley
13 years 7 months ago
I have stayed at the Hotel Neptuno quite a few times now and have found it to be an extremely friendly hotel in which to stay. All the staff are friendly to the extent that we had no complaints at all and quite a few of the staff recognised us as regular vistors.

During the stay I was ill in bed and the maid came into see how i was several times during the day.

Being a small hotel the range of food is a bit limited. The facilities at the hotel are good and we have no complaints at all about the standard of the hotel in regards to its cleanliness and friendliness.
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Travel operator: Portland Direct

Recommended

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