Grumpy reception staff, hard sell timeshare reps, road noise and no air conditioning is all part of the service.
Avoid this resort.
Travel operator: none
No supply of toiletries even after going to front desk. Pack your own soap and shampoo. Two towels per apartment.
No internet access in the room. This is major hassle. How do you stay connected with families and friends in this day and age.
Location is close to restaurants and activities.
Pool has great water jets. You will enjoy the massage.
Property is OK but below average compared to other resorts we have stayed
Travel operator: RCI
There is no better place to go if you need a break. Eating places are just across the road and after 15 years I have never had a bad meal yet. It's clean, a great location, but the entertainment could be better.
Travel operator: Thomas Cook
It is only a short walk down a series of steps from the marina, and a 10 minute walk from the beachfront and beach restaurants.
The Commercial Centre which has an abundance of shops, bars and restaurants is a 15 to 20 minute walk away.
The complex itself is very clean and the rooms are comfortable with air conditioning in the bedroom only.
The balconies are very spacious but can be too warm to relax on if they are facing directly toward the marina as there is very little shade.
The complex advertises an evening restaurant which unfortunately was not open during our stay so I cannot comment on the food etc.
The hotel bar is privately owned by a gentleman named Pepe.
It is a little dark inside but it is very clean and comfortable.
They have Karaoke and Bingo a couple of nights a week.
There are also tables outside on the veranda if you prefer a bit of a quiet drink.
Pepe serves his beer in pint tankards which are kept in the freezer and I must admit his was the best beer I sampled all fortnight and I sampled quite a few I can tell you!
There is also a poolside bar which serves beer, soft drinks (with no ice) and food. The poolside bar is also privately owned and is run by a blonde Norwegian girl with tattoos and an Italian chef.
The food is ok but no better than that, and the place does look a little on the grubby side. It does have a happy hour from 4pm till 5pm which gets you in the mood for a few more beers but unfortunately they tend to close as soon as they can after 5pm.
The daytime entertainment is provided by Julio a friendly guy who pretty much does it all from water aerobics, pool volleyball, killer darts, and rifle shooting (adults only).
Julio is also responsible for keeping the pool area in order.
He regularly removed towels from sunbeds in the morning if he could see that the beds were not being used. Everybody knew where they stood with him!
Overall we had a great holiday and met some lovely people and we would definately go back.
Just to add this helpful piece of information.
The Club Puerto Calma complex is a Timeshare resort and comes complete with Timeshare salesmen(smart shirt and dark sunglasses being the norm). The only difference being is that they now use the word 'Rep'.
On arrival at the resort we were given the welcome package by reception which included a note informing us that we had been given a Rep to look after us during our stay. In my 20 years of timeshare ownership I have visited many different resorts and have never known the in-house timeshare salesmen to be called Reps! I realised straight away what was happening and told my Wife that we were going to be given the heavy sell tecnique by our 'Rep' at some time or other during our stay.
At 11am the following morning we had a phone call from 'Our Rep'asking us to meet him at 11.30 for a chat. I decided to go along on my own to listen to what he had to say. It was a very informal and friendly chat which began with him asking me what I did for a living and also if my Wife worked. He then gave me a voucher for a free go on the pedaloes at Amadores Beach as well as cheap tickets for the Water Park, as well as other discount offers. All this was done to gain your trust and to try and convince you that the 'Reps' were really here to help you have a good holiday after all and not to try and sell you a timeshare!.
My 'Rep' told me he'd be in touch in a couple of days to see how things were going. A few days later a note was left under my door asking me to contact him to arrange a meeting but we had to come as a couple. I never bothered with the 2nd meeting but several other people did and guess what? They are now owners of a brand new 'Points Timeshare' Dont get me wrong, I am not knocking Timeshare as we really have had some great holidays over the years by using our weeks to exchange to other destinations. But my advice is, please be aware that the 'Friendly Reps' at Club Puerto Calma are really Timeshare salesman who are after your money!!
Dont let any of the above put you off staying at CPC as it really is a nice relaxing place to stay.
Just be aware!
Travel operator: excel airways
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