Image of Servatur Casablanca - Only Adults

Servatur Casablanca - Only Adults

58 of 60 hotels in Puerto Rico

4 stars
Avenida de Gran Canaria, 24, 35130 Puerto Rico, Spain
This property is 12 minutes walk from the beach. Set overlooking the sea, the adults-only Servatur Casablanca is ideal accommodation for spending a relaxing break in the sun on the island of Gran Canaria.

1 Review

Traveller Rating

  • Excellent
  • Very Good
  • Good
  • Average
  • Poor
A1 Travel-worst company ever...
7 years 1 month ago
I made the mistake of booking my holiday through A1 travel. Big mistake.

On booking the hotel the agent who booked my holiday showed me pictures of the hotel and I noticed that pictures had 2 single beds in them so I told the agent that as it is my honeymoon, the single beds is not an option, I want a hotel with a double bed, but he confirmed that that would not be a problem and that double bed will be accommodated. So I booked the holiday just to confirm everything was OK I called the agency 2 weeks later, just to check everything was OK with the room and again reiterated that it is a honeymoon and I require a double bed not 2 single beds, again, I was assured by the agent that it has been sorted and all is OK.

On arrival at the hotel I was given a room with 2 single beds when I questioned this with the hotel and told them they're must be a mistake and if they can arrange a double bed as its my honeymoon, I was told that the hotel only offers 2 twin bed rooms, no rooms have any double beds.

I was that upset at this I called the agency from my holiday only to be told that they cant do anything about it and if I want to make a complaint I can do so when I get back. So I was left with no option but to spend my honeymoon sleeping on twin beds. Disgusted at the customer service of A1 Travel.

I would not trust them or touch them with a barge pole. I will be making a complaint but from reviews I have read, I am not hopeful for an agreeable resolution.

If anyone has had a complaint raised and dealt with please can you let me know the outcome.

Travel operator: A1 Travel

Ask a Question

Got a question? Ask our community of over 1.5 million users.

Post your question

Book Your Stay

Looking to stay here? You can check the accommodation availability and get the best prices using the link below:

Holiday Truths Forum
Holiday Truths Forum

Get the best deals!

from our cruise, ski and holiday partners

You can change your email preferences at any time.

Yes, I want to save money by receiving personalised travel emails with awesome deals from Holiday Truths group companies which are, and By subscribing I agree to the Privacy Policy

No, thank you.