4 Reviews
Traveller Rating
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Excellent0
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Very Good2
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Good1
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Average1
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Service
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Location
8 years 11 months ago
We stayed here in June 2015 for 2 weeks and was pleasantly surprised. The rooms are a good size with plenty of storage space for clothes, 2 single beds pushed together and two bedside cabinets. The kitchen has a microwave 2 ring cooker, fridge freezer, toaster, kettle and plenty of storage space. There is also a settee and chair a table and a LCD TV, the remote control is from reception free but a deposit of 20 Euros is required. There is also a safe which costs 13 Euros a week.
The apartments are just across the road from the beach and harbour and is all on the flat no hills. Also on the site is a swimming pool, Indian restaurant, supermarket and Wigwam bar. The staff are friendly and helpful and the place is always clean. The hotel does not have Wi-Fi free but the Indian restaurant does, if you are lucky enough to have a room close to here you will get Wi-Fi in your room. There are plenty of lifts to the floors. I highly recommend this hotel to anyone.
The apartments are just across the road from the beach and harbour and is all on the flat no hills. Also on the site is a swimming pool, Indian restaurant, supermarket and Wigwam bar. The staff are friendly and helpful and the place is always clean. The hotel does not have Wi-Fi free but the Indian restaurant does, if you are lucky enough to have a room close to here you will get Wi-Fi in your room. There are plenty of lifts to the floors. I highly recommend this hotel to anyone.
Hotel tip: Get a room near the restaurant for free Wi-Fi in the room.
Recommended
16 years 4 months ago
These appartments are good value for money. They are clean and in a brilliant location on the harbour front. Resaurants and supermarkets very close. This area of Puerto Rico is much quieter than the tacky area around the shopping centres. Noise was not a problem and the staff did everything we asked of them. I find it difficult to walk and the location certain is great if you have mobility problems. One zebra crossing to the beach.
Travel operator: portland
Recommended
17 years 9 months ago
Portonovo apartments are clean and well equipped. Cleaning 5 times a week, towels changed every 2 days and sheets every 4 days. The apartment we had was quiet, at the far end of the complex, although I believe the bigger 2-bedroom apartments at the other end can be a bit more noisy.
Decent sized pool with free sun loungers and poolside bar/ice cream etc.
There are also a couple of restaurants beside the pool and a supermarket and another small bar further along the complex. There were another two restaurants and a hairdresser but they were closed.
Good view from balcony over harbour but balcony could be accessed from next door apartments. Door and bedroom window showed signs of trying to be opened from outside but not too bad.
Only complaint had to be the staff. Two members of reception staff, one of them obviously inexperienced and had little English and the other had good English but was grudging and unwelcoming. On arrival at 1.30 am, no sign of anybody and had to wait 10 mins for somebody to appear. We were handed keys in an envelope and pointed to lift. No welcome pack offered, we found out later in week we had to ask for it at reception.
During the week we wanted to make enquiries of them and were either given wrong information by the more inexperienced, (but trying to be helpful) person or if the other one was on duty, he was seldom there and there was no bell or anything to get his attention. (Suspect he was in nearby restaurant or bar.) Advertised as 24-hour reception, this was not the case. Reception closed from 1.00 - 4.00 pm, although advertised as 24-hour.
Location was very good, no taxis required as everything a short walk away. No info in rooms re fire exits etc and we showered with cold water for 2 days till we figured out the switch on a small fuse box operated the hot water. (Again, nobody at reception to ask).
Decent sized pool with free sun loungers and poolside bar/ice cream etc.
There are also a couple of restaurants beside the pool and a supermarket and another small bar further along the complex. There were another two restaurants and a hairdresser but they were closed.
Good view from balcony over harbour but balcony could be accessed from next door apartments. Door and bedroom window showed signs of trying to be opened from outside but not too bad.
Only complaint had to be the staff. Two members of reception staff, one of them obviously inexperienced and had little English and the other had good English but was grudging and unwelcoming. On arrival at 1.30 am, no sign of anybody and had to wait 10 mins for somebody to appear. We were handed keys in an envelope and pointed to lift. No welcome pack offered, we found out later in week we had to ask for it at reception.
During the week we wanted to make enquiries of them and were either given wrong information by the more inexperienced, (but trying to be helpful) person or if the other one was on duty, he was seldom there and there was no bell or anything to get his attention. (Suspect he was in nearby restaurant or bar.) Advertised as 24-hour reception, this was not the case. Reception closed from 1.00 - 4.00 pm, although advertised as 24-hour.
Location was very good, no taxis required as everything a short walk away. No info in rooms re fire exits etc and we showered with cold water for 2 days till we figured out the switch on a small fuse box operated the hot water. (Again, nobody at reception to ask).
Travel operator: Portland Direct
17 years 9 months ago
We arrived at 12.30 am to be greeted by security, there were 23 of us in total inc 2 families with a child and a baby keys were in envelopes with only surname on, as most of us had the same surname this was confusing, and there were not enough rooms for all of us, when the 2 families got to rooms there were no cots in there, not what you need at modnight when you want to put the children to bed. securiy guards found the other envelopes for the missing rooms, they had the 2 families down as arriving at 2.30 am.
When we got up the following morning to make breakfast for the children we discovered that the appliances in the room did not fit the sockets so reception had to find us an adaptor.
The pool was all one level, no childrens end so nervous when my 15 month old was toddling about round there, and had some trouble with young locals in the pool, although reception staff and security did ask them to leave.
On our last night the sofa collapsed which my son was using to sleep on so we needed it, all reception could do was move us to another room which we didnt want to do as we were going home the following day, they were unable to put another bed in the room, so we ended up having to let our son sleep in his grandparents apartment.
The rooms were however cleaned daily and towels and bedding changed on a regular basis. this hotel would probably suit youg singles or coupls but definatly not child friendly. The good this though was the location as although quite a walk to the town centre its mainly on flat so much easier with a puschair than going up the mountain.
There was also building work going on over the road so 6 days out of 7 we were woke up by noisy machinery.
When we got up the following morning to make breakfast for the children we discovered that the appliances in the room did not fit the sockets so reception had to find us an adaptor.
The pool was all one level, no childrens end so nervous when my 15 month old was toddling about round there, and had some trouble with young locals in the pool, although reception staff and security did ask them to leave.
On our last night the sofa collapsed which my son was using to sleep on so we needed it, all reception could do was move us to another room which we didnt want to do as we were going home the following day, they were unable to put another bed in the room, so we ended up having to let our son sleep in his grandparents apartment.
The rooms were however cleaned daily and towels and bedding changed on a regular basis. this hotel would probably suit youg singles or coupls but definatly not child friendly. The good this though was the location as although quite a walk to the town centre its mainly on flat so much easier with a puschair than going up the mountain.
There was also building work going on over the road so 6 days out of 7 we were woke up by noisy machinery.
Travel operator: Portland Direct
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