The location of the hotel is a good aspect as it is right on the beach, so there are no long walks to the beach. The hotel is a 10 minute walk from the end of the runway at Arrecife Airport, so you do see the aircraft arriving and/or departing, and hear them quite clearly, but Matagorda is a quiet resort, and they do give you something to do whilst catching rays by the pool or on the beach.
If you want to go into Puerto Del Carmen you can walk up to the bus stop, where a bus into the resort will only cost a Euro, so it hardly breaks the bank. It was only
Travel operator: JMC
Travel operator: direct
Hotel room was great,We had a great view along the promenade. Rooms very clean, maid service good.
Public areas in the hotel nicely set out. Christmas tree and decorations set it off.
Good choice of food at breakfast and dinner, always somthing to choose from, even for the fussiest of eaters.
Found the staff in the dining rooms to be very nice.
Pool area quite quiet, no problem getting a sunbed,didnt participate in any of the day time activities, however did watch the others and heard lots of laughter from the adults and kids taking part in the pool games.
Only seen one show at night,Riverdance, very good, cant comment on the others.
Can imagine this hotel very busy in the high season.
Travel operator: First Coice
However it soon became clear that this hotel has lots of problems.
1.Although the pool area appears to have plenty of sunbeds,they are mainly old,uncomfortable and crammed together like sardines.That is if you manage to get one-We have read about them being reserved before 8am,our experience was that at 6am EVERY morning some kind person went down in the lift and then back again 10 minutes later ,presumably for this purpose.If you walked round the pool area in the evening it was a complete mess-towels,lilos,bottles,magazines etc left on sunbeds(This was never tidied up).Some people even reserved beds for their entire stay!!We decided not to bother and used the excellent beach instead.
2.Although the buffet was not the largest we have seen,the food was of good quality and well cooked.However,there was only 1 toast machine at breakfast and the fried eggs/omelettes and pancakes were prepared by one member of staff, even though they were at opposite ends of the counter.This led to quite a lot of waiting and often a change of plan.
We wouldn't class this hotel as 4 Star,more a 3+ and anyone used to 4 Star hotels would be disappointed.The staff were generally unfriendly, and the reception staff were mostly unable to deal with anything out of the ordinary.(We reported our balcony light not working on our 2nd day,and it remained that way for the whole 2 weeks-the girl on rception didn't know what a balcony was).
The hotel is understaffed,badly managed and attracts enough of the wrong type of people to ensure that we would never visit it again.
Our room,the location and our ability to adapt to the situation meant that we did,however,enjoy our holiday.
Travel operator: My Travel
You would think when you go off season you would have some chance of getting a sun-bed. But no towels on all of them at 8 every morning and you might be lucky to get the odd one but it would be a saggy one and wrecks your back. When we complained at reception they just shrugged their shoulders and said they can do nothing. My niece was with us and she said when she wins the lotto she is coming over as a pool supervisor and would gladly do it voluntary as it's disgraceful.
This hotel is not a 4 star in my eyes. No kettle or toaster and all the tv channels in German. This year they gave us a much smaller room one room with a slide over partition and when we asked why we could not have the rooms we had other years, separate bedroom etc we were told they were now 20e a day extra.
Also I feel sorry for anyone who arrives and have not been there before as the directions are dreadful. They just hand you a map. I cant speak on the entertainment as only had a drink there once and the staff rude and so slow.
On the plus side the space is spotless and central for the beach, which we had to go to most days to get a sun bed.
We asked at reception on numerous occasions to change the tv over to English speaking which they doid other years, and they never bothered.
Another thing I did not like was the room service - every morning at around nine the maid just walked in, she never knocked and it is far too early to get up when on holiday, you could use your do not disturb sign but then you never get it cleaned.
Ate in the buffet once and it was lovely.
Travel operator: Direct
The meals were very good, with lots of choice and show cooking at breakfast and dinner. we found most of the staff to be very friendly and helpful, especially Monica who worked very hard in the pool bar and made great coffee.
The pools were very good and two out of the three had easy access (slopes as well as ladders to get in). The whole hotel does seem very geared up for less able-bodied guests with plenty of ramps and handrails.
We found the entertainment pretty good overall, much better than some hotels we've stayed at over the years. We had a great holiday with great weather, but after visiting some other 4star hotels nearby, we came to the opinion that this hotel was more of a 3star standard overall.
As a couple now child free one of the joys of holidaying in September is that the kids are back at school. However this hotel seems to attract British families with hoards of kids even through to the end of the month, and that will stop us going back to this hotel.
Travel operator: direct holidays
We stayed bed and breakfast which suited us as we liked to get out for a bit of lunch and dinner. There was lots on offer and always plenty of it. At lunch we would take a very short walk along the promanade and have a bite to eat at one of the many restaurants along the seafront.
We didn't experience the entertainment in the hotel as we went out every night, so wouldn't be able to comment on that.
There were alot of children at this hotel but to be honest that didn't put us off. They were entertained during the day so they weren't always around!
We would most definately go back to this hotel.
Travel operator: We booked direct with the hotel
The Hotel on a whole was extremely well kept and always very clean.
We stayed half board and the food was amazing even for the fussiest of eaters, I am now on a diet as I put on half a stone in the space of two weeks.(Mainly due to the omeletts and pancakes and Danish pastries I had every morning)
We stayed in most nights as the entertainment was superb, every second night was a professional show eg acrobats Beatles tribute act and Abba. Then other nights the entertainment staff put on a musical show and if you enjoy being part of the show then this is the place for you. I ended up on stage most nights joining in, also they have different nights were the kids can join in their acting shows as well as the mini disco. My 7yr old was in Greece, Snow White and Peter Pan. Even through the day the kids were entertained in Kids club they take them from 11am-1pm and then again from 3pm to 5pm, while the kids are away their was also activities for the adults such as shooting, archery, French bowls, volleyball and football. If none of this appeals to you its only a ten second walk out the back gates of pool area to the beach.
I arrived home on the 7th August after a two week stay and on the 8th August booked the Sol for next year.
Travel operator: Falcon
Just across the service road from the beach it is ideal for beachers. We nevre used the hotel catering but the prices are fair and the food looked OK.
Entertainment was OK on a couple of nights ie Beatles night. A taxi to the new town costs 3.50 euros and the old town 5 euros.
Travel operator: flyglobespan
We stayed self catering and used the restaurant for breakfast a few days which sets you up for the day and half the time you dont get charged, they think you must be half board, "so dont offer," just wait till you are asked to pay. ;)
We dont have young kids so cant say much about the kids club but it looked like they all had fun to us and the childrens programme looked pretty good as well. Yabba Dabba doooo !!!!!!!
That was the first time at Sol Lanzarote and definately not the last,, OH !!! almost forgot, they have a few rooms with king size beds so, mention that at reception when booking in, it made my holiday just that little bit better ;) and the safes are free, all you do is punch in your own code and your done.
The beach is great, the loungers and umberella cost about
Travel operator: Fly Globespan
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