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Best Tenerife Hotel

40 of 82 hotels in Playa de las Americas

4 out of 5 from 59 reviews
4 stars
Antonio Domínguez Alfonso, 6, 38660, Spain

59 Reviews

Traveller Rating

  • Excellent
    6
  • Very Good
    34
  • Good
    12
  • Average
    6
  • Poor
    1

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Clare Harvey
19 years 8 months ago
Hotel room was very poor. Had an ants nest and cockroaches in first room so we demanded to move. Reception lady was very rude but we were given a more modern room that was much cleaner. Very disappointed with facilites in the room. It cost us
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Travel operator: Thomson

Mr Slack
19 years 9 months ago
We stayed here for 10 days and overall had an excellent holiday. The hotel was very clean particularly the public areas including the reception bar and pool.

We were however disappointed with the condition of our room which compared to the splendour of the first impression you get from reception when you check in is a bit of a letdown. The furniture and fittings are fairly old and dated and not what you would expect in a four star hotel. The view from our balcony resembled a building site so if you want a decent view from your balcony make sure you request this when you book.

The food cannot be faulted in terms of choice and quality and the all the hotel staff were very friendly and helpfull.

The entertainment was ok but we did not stay in the hotel every night as there was plenty to do and see in the resort at night. At 11.30 after the last act the hotel bar completely empties and it does stay open till 1AM but nobody in there!

Daytime entertainment is limited and you will struggle to find a sunbed without other guests towels on despite the sign saying this should not be done - popular with Germans as you know they always like to get the best spot by the pool!

The platinum check in is worth every penny and you have no hassle what so ever - everything is done for you.
We would consider visiting this hotel again. But will take ear plugs next time as the walls are very thin and you can sure hear the neighbours!
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Travel operator: Thomson

Recommended
Barry Butterworth
19 years 9 months ago
We stayed at the Tenerife Princess my wife and son age 17. Hotel room was not what we thought, we had booked ie having a 17yr old in the same room as us. The 3rd bed was a camp bed.
We asked if we could be moved into a suite room ie 2 bed rooms only to be told it would cost us 34 euros a night extra we declined.

Pool area was excellent but you could not get the sun beds under shaded areas because people would put their towels on very early in the mornnig to reserve them, very anoying.

Staff not too helpfull we thought. Drinks in the hotel were very dear. Entertaintment at night in the hotel was very poor indeed, where do they get theses acts from?

Food was excellent in the hotel restaurant staff the very best you could wish for.

We think the rooms could do with being updated very shabby for a 4 star MORE LIKE 2 OR 3 STAR overall we had a great weeks time we are returning next yr to the hotel we love Tenerife.
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Travel operator: thompson

Recommended
Clare Harvey
19 years 9 months ago
Very disappointed with the standard of this hotel. Booked Thomson platinum expecting high quality and standards but were overly disappointed.

This hotel was booked as for our honeymoon and was chosen for its brilliant location and high standards. However the first room we were given was a saloon room. Avoid at all costs as these rooms are dark, outdated and infested with cockroaches. We moved to another room which was much cleaner and brighter and more suitable for a 10 month old baby to play in. However we were given single beds so any honeymoon antics were soon quashed.

Location of hotel was excellent and the staff were very helpful and friendly.

Food was good standard and they seemed to cater for every taste.

Lots of Germans in the hotel saving sunbeds.

Bar next to hotel very nice for drinks.

Kids club seemed to do a good job although the "lady" running it resembled the kid catcher off chitty chitty bang bang.

Would not stay again although we had a good holiday, I feel this hotel is in desperate need of renovation in order to maintain its 4 star rating, would give it a 3 myself.
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Travel operator: thomson

Wilma
19 years 10 months ago
Stayed at Tenerife Princess from 21 May - 04 Jun 04. Had a great holiday but found having to get up at 7.30am and get down the fire exit to get a sunbed & parasol by the pool, a bit daunting. They would kill you for a sunbed! Although we did stay there all day & soaked up the glorious sunshine, it was horrendous that this had to be done. There were loads of sunbeds reserved but very few actually occupied.Very Annoying! Not nearly enough for the amount of guests at the hotel.

Food was good. Rooms clean but a bit dated. In need of upgrading. Definately not a Thomson Platinum Quality Hotel.

Would go back again but not as a main holiday. Nice pool area. Staff very friendly. Met a nice family from Brighton that made our holiday. Happy Memories.
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Travel operator: Thomson Platinum

Recommended
MR ROBERTS
19 years 11 months ago
We have just returned from the tenerife princess where we stayed on a half board basis for two weeks.
The food was exellent and had a wide choice to choose from. The hotel was clean although the rooms could have been done better.
I would say the hotel rooms were a little tired and could do with an update the furniture was old and damaged and the bathroom with its shower screen stuck to the bath was not what i would call 4 star accomodation.
Every day there was a problem with people understanding the sign that says not to put towels on sunbeds and not come back hours later. At times the pool area would be empty but not a seat in sight, just towels,the staff did not seem bothered when told. The location of the hotel was good and had good access to shops and beach which ever direction we went. The waiters were very good and made a fuss of our little boy every time they saw him.i was led to believe when booking the holiday that the hotel had good childrens entertainment and that when we wanted to leave little one for a couole of hours it would be safe. From what i saw there was a wooden shed down by the side of the tennis court where they all went, but while we were sitting by the pool the kids were wondering about un supervised, as our boy is only 4 years old i saw this as a no go. In the evening the staff spent about an hour with the kids on the dance floor and played a few games from 19.30 to 20.30 just as well my little boy was only 4 years old because none of the games or songs were in english.after that the children can go and watch a dvd film in the kids cinema, the only problem with that was other people sit in there drink and smoke and sometimes if they feel like it turn the telly over and watch the football.this then forces the kids out and for at least one and a half hours untill the so called profesionel entertainment comes on the kids run around the bar. Well we saw plenty of accidents as the kids run un supervised in to walls chairs and tables,we saw on at least 3 occasions an ambulance man with one little boy with blood pouring from a big gash on his eye.the entertainment was a joke quite honestly, a juggler,a sound a like madonna and various others made up a catalogue of rubbish in fact they had the same impact as an overdose of calfig syrup of figs they certainly cleared the place out.we met a lot of friends,two of whome had stayed at this hotel two years ago and told us that then it was not open for children and no entertainment for them and were quite surprised to see it advertised this time. Well i can say without a doubt this hotel is not child friendly and a risk assesor would say the same.there is a games room though, 3 pool tables of which for the first week had only one white ball between them and we had to get refunds from reception each time.it has an air table game that was most of the time out of order,and a football table not much can go wrong with that i would not think.although the drinks are ok on price in the hotel it dose say thattips are not included in the price,so whenthe waiter brings the drinks over if you pay him then and there and give him a tip or put the drink on your hotel room and give him a tip i was not to pleased when settling my room bill that they added a service charge again which came to around 10 euro, that ment at least every time i had a drink i bought a member of staff one as well.it says in the book and hotel guide that there is a gym and sauna well the sauna looked like it had not been used in ages and was prob out of order and the gym was two pieces of equipment left on the floor in the middle of a room, no mats nothing on the walls it looked like a last min attempt just to say they had this facility i really cant see why anyone would want tovisit this room down the side of the hotel next to all the piles of old tiles and junk scattered around.at the end of the daythis is a 3 star hotel with 3 star food with 2 star entertainment it is commanding the same price for 2 adults 1 child as the suite princess hotel in gran caneria i do not think so this was a thomson platinum holiday rip off.
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Travel operator: THOMSON

Darren Thompson
19 years 11 months ago
Simply ripped off "was not what it said on the tin" poor furnishings, the pool was in disrepair with an algae on the bottom. 3 power cuts, the room next to us had a new bathroom fitted which took 3 days of banging and crashing.

I paid for a hotel based holiday around the pool with my children,we spent the remaining 10 days on the beach,as I said to Thomsons I may as well of booked a 2 star hotel with no pool for what we got.

Thomsons this is not a Platinum hotel. Albeit the food/dining area and staff were excellent....
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Travel operator: Thomsons Platinum

Steve Branney
20 years ago
Many older people at the hotel and problems with reserved sunbeds. Overall though the food was excellent, service good and the platinum check-in by Thomson must be experienced! Overall very good indeed.
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Travel operator: Thomson

Recommended
Caroline
20 years 3 months ago
Expected better from a 4 star, more like a 3 star.
Strange location as not really Playa de las Americas and neither Los Cristianos.
Staff were friendly and helpfull.
Room was of a decent size with plenty of storage space, hairdryer did not work properly and the TV never had any reception!
Found the pool to be of a small size compared to the size of the hotel, the hotel was not full nor was it high season and yet it was difficult to get a sunbed and almost impossible to get served at the hotel bar.
Only ate in the restaurant twice as was not impressed with the quality of food.
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Travel operator: Thomson Platninum

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