Now then.. where do i start? on arrival we where greeted by the very pleasant staff. I say this and mean it. I could not fault anyone of the hard working people of this complex.
My main gripes really are there is no air con, and at high 30 is a must. Fans could be rented for 18 euro a week. Two measely channels on tv.. CBNC and euro sport. Okay you dont go on holiday too watch tv, but the whole place closes down at 11.30ish and in the heat it is impossible to sleep. The point i am making is they have the sky dishes there, so why not let people watch the TV for free instead of charging 4 euro per day. Another moan is the sun beds!! 4.30 am and that is nearly too late to get one. Although i saw the area around the pool being cleaned, i did not see the pool itself being cleaned, and it was rather dirty. The sunbeds themselves could have done with a good scrub.
The food was random, i say this meaning fish with pasta etc. Nothing seemed to go together. Kids menu no better, and it was chips or pasta, nuggets or fritters.
Considering the amount of people in the place, one main bar was opened in the night. The entertainment started far to early for those who where on the late sitting for dinner had no chance of waching it.
I would go back to the complex if all of the above where addressed. It is not the worst place on earth. The staff are lovely, and overworked.
Travel operator: thomas cook
Travel operator: first choice
Travel operator: travel republic
Travel operator: thomson
The safe in our apartment was 'broken' so we had to pay 20 euros to use one in reception and we would have had to pay 4 euros a day to watch the television. There is limited and very amateurish evening entertainment.
The resort is set on the edge of a golf course but is just by the motorway and can be noisy. The area between the resort and Los Cristianos is undeveloped and resembles a large builders dumping ground and is not a pleasant area to walk through at all, especially at night. If you are prepared to stay within the resort and not move out and are prepared to pay their prices it would make for a reasonable holiday.
Travel operator: Independant
I went with my husband and friends.
Our apartments were very nice cleaned 5 times a week.
We had an upstairs kitchen, lounge and balcony, then downstairs was bedroom and bathroom.
It was decorated to a good standard. My only problem was there were lots of steps to get to the rooms not suitable for anybody with walking problems.
The food seemed to get better as the week went on.
We always found something to eat.
There was a pool bar where entertainment was held.
Something every night, bingo, mini disco, Abba, Elvis.
Hotel in a good location for families.
The staff were keen on getting a good responce, hotel has only been AI this year I think it will improve as time goes on.
Travel operator: family and friends
appt wasn't very clean, found lots of ants in the rooms, kitchen and bedrooms, only supplied with ant spray on the last few days.
The food wasn't brilliant, same food every other day. The children's meals were chicken nuggets and pizza, chips everyday!
There is only one bar pool open, we sat with our children next to the baby pool and had to walk over 300 yards to get a drink and bring it back. The selection of snacks in the day were limited. They provided only ham and cheese sandwiches in the day, no other selection.
We found and reported that two of the pools had excrement and were not cleaned immediately by the staff, one of these was the baby pool as well.
The entertainment was basic, same old things for the kids at night, mini disco was just 4 or 5 songs. The bar area at night was small for everyone in the hotel / appt.
Would not go back there.
Travel operator: own travel
The room we stayed in was fantasic, lovely beds, shower/bath and kitchen( for morning tea/coffee) and a fully English Television.
The view from our apartment(38) was awful, nothing but roof after roof, no sea view at all :( also to get to our room we had to climb 84 large steps ( or face a STEEP HILL).
Meal times was an Absolute NIGHTMARE! You had to Queue to get a table for morning and evening meals.
The dayime entertainment was non-exsistant! The evening entertainment was very poor aswell.
The beach was a good 40 min walk from hotel or it would cost you 7 Euros there and back.
I WILL NOT BE RECOMMENDING THIS HOTEL TO ANYONE!
Travel operator: Thomas Cook
Found the food to be fine. Nothing fancy but of a better standard than some other all inclusives we have been to. You cannot expect ala carte menu's on all inclusive holidays as they are catering for so many different tastes. They tried to vary the food by having theme nights too e.g. a mexican night and barbeque night.
The location is out of the centre of the Resort, but within easy reach by taxi. We walked in a few times too. Nice peaceful location.
Hotel entertainment was fine for sitting and passing a couple of hours, not professional standard, but if you are just on holiday to relax and go with the flow, it's fun. Plenty of activities throughout the day too by the pool.
I would definately visit this hotel again.
Travel operator: Admiral
Cleanliness - the hotel was clean with no litter. Rooms were supposed to have been cleaned for 5 days out of 7 - this was not our experience but it was not a major issue for us as we asked when we wanted it to be done and it was done. We had no complaint about the location as it was made very clear to us where the hotel was in relation to the tenerife area. The staff were fine.
The entertainment was good for children. During the day there was water polo and water aerobics and there was also a kids club. In the evening there was a disco for the children and then some adult entertainment. Personally this was not to my taste but nobody forces you to endure it - you can make your own entertainment. Although I didnt think much of it it was certainly no worse than I have had in other hotels.
I would visit this resort again. The accommodation was good - spacious and clean - if you were self-catering it would be great - good facilities - I think that this place has had bad reviews because it needs to decide what sort fo place it is - self catering accommodation or 4 star all -iclusive - once its decided on its identity it should then just go for it because potentially it has a great deal to offer for anyone. The place itself is great but do take the advice of the brochures - it is very hilly and would not be suitable for anyone with physical restrictions. This includes the insides of the apartments - stteep stairs separateing the different areas The sides of the pools are slippy, but no more so than any other pools that I have been to - young children will be perfectly safe if they are supervised properly!
Travel operator: first choice
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