We stayed here half board for the two weeks up to New Year. Asked in advance for a high floor on the side not facing the road. Got the second floor but on the requested side of the hotel. The second floor was being refurbished, and it was odd making our way initially to our room past all these empty rooms with doors open, in various stages of refurb. Our rooms - 262 and 263 had not ben refurbished and looked a bit tired, but were quite spacious, except in relation to storage which was poor, and the bathroom was fine - nicer condition than the room. Hairdryer was fitted while we were there. The storage problem is being addressed as we had a peak into some of the empty rooms which now have bedside drawers and other drawers. They also have new carpets - much needed. THe corridor carpets are suffering from the work being carried out - badly stained etc, but to be fair the staff were cleaning them very regularly and shampooing. Good sized balcony and lovely view.
Cleaning was excellent - regular sheet change and towels every day - usually left in the shape of swans or boats, and sometimes with little sweets left on them.
Food was ok, but have had better - notably in the Bouganville Playa which is part of the same group. Breakfasts were disappointing - more catered to German tastes, and eggs not very pleasant. Lots of fish and seafood at dinner and sometimes the salads looked very tired. Food not always as hot as it could have been, although I had no complaints about the Christmas dinner!
Location is pretty good - within easy reach of the beach and the harbour at Puerto Colon, and the sunbathing terraces/gardens are very spacious with plenty beds. Extra sunbathing areas away from the pool meant there was never really a problem with space. The smaller pool is heated in the winter and is quite pleasant. The large pool looks lovely but too cold to swim in at this time of year.
Hotel staff were excellent - nothing too much trouble and very polite and helpful at all times. The entertainment team work very hard day and evening, but the evening entertainment is not good enough to make you want to stay in the hotel. During the day they have lots of activities from Spanish lessons to Salsa Dancing and Bingo, and the team really do make an effort to chat to guests and remember your name.
Overall we were a little disappointed with some aspects - food and bedroom standard, and the fact that it was not quite as good as the Bouganville Playa, but we had a great holiday here and would recommend the hotel but if we visit again we would want a refurbished room, or perhaps one of the rooms on the top floor which have their own private pool, which would be lovely in the summer.

This was our first visit to this hotel as we normally go to the Guyamina Princess, but thought time for a change as the standards we felt had dropped. We found that the general appearance of the Torviscas Playa hotel was very good, it was re-furbished 12 months ago but only up to the 3rd floor, we were given rooms on the 5th floor these we found to be in desperate need of updating.

We only had 2 small draws and 1 wardrobe in the room nowhere near enough for all your items especially with a toddler. The bathroom was small and again in need of updating attention to detail by the maids could be better.

Our room was on the front which we found to be quite noisy from traffic etc.

There is a small shop in the reception selling clothes, bags and chocolate and also hairdressers.

The food in the restaurant was very good with a variety of dishes to suit all tastes but the fried eggs at breakfast need more cooking as the white was very jellified and they cook to order steaks and meat/fish etc while you wait in the evening but due to people waiting they tend to rush and undercook leaving the middle raw. The service was excellent with no issues we never had to wait for a table at any time.

The staff were always helpful and nothing was too much trouble, due to us having an 18 month old baby (Lucy)we required a travel cot to take down to the pool each day so under a shade she was happy and safe to play inside which gave us peace of mind throughout the day they organized this for us.

The pool was large with 3 different sections and had a spa pool, there were plenty of beds and sun shades no need to get up at 6am! The poolside food was excellent albeit a little expensive we went out at lunch to the Wigan Pier and had great choice for

Can't say anything bad about this hotel.

Have stayed at other hotels in Tenerife, Bahia Princess and Guaymarina Princess and I would say this hotel is possibly better, no complaints and belive me if there was I would be the first to complain.

Again visited this summer and again no compiants. Air con in the resturant, a massive big screen for the Euro 2004 football was available, and the pool is still fantastic. Cant say enough about this hotel and location. A must for anyone!

having widely travelled i must say that this hotel has everything i look for in a holiday. the min/maxi club entertained our daughter very very well. this was our second visit and it will not be our last. the entertainment put on shows that are very profressional and the amount of work they put into it is amazing.
although the rooms are quite small and there being 3 of us we upgraded to a junior suite and it was well worth it. right on the beach. food great and hotel very secure, cant ask for anything better.

I was greatly impressed with the standard and quality I saw,the staff wre very polite and helpfull.
Cleanliness was of a good standard
The food catered for all tastes and it was superb in both our (my wife and myself)opinions.
I would without doubt visit again.



David & Alison

This had been recommended to us but we had already stayed at an Iberostar hotel before. It was great! The food was great, the accommodation was great, we had two rooms next to each other and just couldn't fault it.

Would definitely go again.

We decided on this hotel for our honeymoon and were extremely impressed.

Everything was just as you'd like it from a holiday resort. Clean, friendly and very organised too.

The one thing that stood out more than anything else was the restaurant. It's a very busy, large one at this hotel, with the most impressive array of food you'll ever see. Something to cater for everyone, from diabetic, diet, vegetarian, Kosher, you name it, they cater for it.
Some mornings the champagne was even open in quantity to serve yourself for breakfast !

This hotel will impress you, it cannot fail. The only slight moan would be regarding the entertainment. It was quite poor for the younger clients, the piano bar aimed at older guests was very good though.

We just wished that we didn't book with Thompson !!!

Excellent hotel, situated a stones throw amay from the beach and lively but pleasent bars, friendly helpfull staff and superb pool area. We've visited twice so far, and are returning in June 04. The resturant is large and the food is neatly presented, and with choice for everyone so no-one will go hungry.
The nightlife is on your doorstep but not 'in your face' with an array of small local bars (the original wigan pier bar round the back of the Esmerelda is a must) to the fun kareoke bars. The entertainment staff ensure you always have something to do during the day, if you dont just want to relax by the huge pools. This hotel is a definate must for anyone unsure where to go, at a reasonable price.

This is a fantastic hotel, we was last here in 2001 and got a lovely basket of fruit bcos we said we stayed before.

Very helpful staff, food is top quality, never had anything I didn't like. Pool area is gorgeous, like most hotels you may have to pop your towel on the sunbed if you want to be near the pool but, lots of sunbathing areas and of course, your right on the beach too.

There are a few bars around the area so quite a bit to do, the hallway leading to the rooms had been updated and looked really nice the rooms could do with a bit of updating as they are a bit dated now but, very comfy and lovely carpet was nice especially after having a bath/shower at least you don't go slipping & sliding everywhere!

Was blistering hot when we went so thank goodness for the air conditioning and it had been moved since when we was there last much better position and would defintely go back here again, fantastic hotel!