Small reception, English speaking 24 hours. We were in Bali 1 (there are 3 blocks) this being the original and oldest building. Only 2 lifts accommodating 7 floors, we were on floor 7, one lift often breaking down. The whole site is built on a steep incline so many steps to overcome if you wanted to move around.
Fantastic views if you are not afraid of heights. We
had free child place so expected room to be cramped. Very hard uncomfortable beds, small TV fixed to wall above child bed which was loose and did not look at all safe. Beds made up and clean towels every day.
Two pool areas boasting fantastic clean deep pools and 2 further kiddies pools. Lifeguards on duty 10.00 to 18.00 each day. Pool areas clean, safe ...
and plenty of loungers, no need to get up before 10.00 to rush to reserve beds even in August.Read More
Animation Team worked tiredlessly, encouraging audience participation but not too pushy. Evening entertainment was fab, something for everyone. We were only there for one week, but recommend \"We will rock you\" (Queen tribute) and \"Michael Jackson\" shows. Mini disco for youngsters each night, free Bingo, show then late disco.
Safe box 2 euros daily with a 3 euros deposit.
The hill is steep but after a few times up and down believe me it does get easier and less painful. I just thought of those calories I was burning!
The only really bad side to this hotel is the bar staff. They were always miserable, slow and quite rude at times. Queues most of the day/evening - they were just not in any hurry to serve unless you were Spanish. We were All Inclusive which meant we were only allowed two drinks (alcoholic or not) at one time, not good if you want drinks for the children or one parent families - you have to queue up again. I wanted 2 lemonades for my husband and I and a water for my son, the waiter had a go at me and told me next time to queue up for the water! Be warned the AI finishes at 12 midnight and is not available at all bars at all times so check before you order. Equally the pool bar times are 10.30 to 12.30 but we did not see it open before 11.15 but they would certainly shut the bar spot on time.
All in all, we consider this hotel a typical 3 star, you pay for what you get, it was clean, food plenty to choose from but not always my choice. Pool areas very clean and safe, with the cleanest pool toilets I have ever used. Mainly British and Spanish staying here.
Tour Operator: First Choice