Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Hi and welcome to HT!

If your mother had a print out, and still has it, then the shop is at fault if they have booked the wrong hotel.

I would suggest contacting Citizen's Advice to find out your legal position

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935
Reply
luci HT Mod wrote:
Hi and welcome to HT!

If your mother had a print out, and still has it, then the shop is at fault if they have booked the wrong hotel.

I would suggest contacting Citizen's Advice to find out your legal position

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935


Hi, thank you for the welcome and the reply.

The problem in this case is that the member of staff in question is denying that my Mother has showed her the quote.

The manager has told my mother that this is the case and is refusing to investigate further (including checking the cctv in the shop)
Reply
At the end of the day, you can enter into pointless discussions with them but I doubt they will budge. I would write a detailed complaint to their head office. Just bypass the shop. Make sure you have all the dates and as much info as possible. Also send them a photocopy of your original print out. I would ask them to investigate matters. If they do not respond or try to fob you off then your only realistic step is to raise a court action for the £1000. This would be raised as a small claims.MarkJ posted a very helpful thread about that some time ago which you will be able to find by searching.
I am a solicitor but I do not give legal advice on this forum but I would say that if your mother signed a contract which stated the wrong hotel name, then the onus is on her to double check things. That is the hurdle you would need to jump over to prove to a court you are right.
Reply
greenshoes wrote:
At the end of the day, you can enter into pointless discussions with them but I doubt they will budge. I would write a detailed complaint to their head office. Just bypass the shop. Make sure you have all the dates and as much info as possible. Also send them a photocopy of your original print out. I would ask them to investigate matters. If they do not respond or try to fob you off then your only realistic step is to raise a court action for the £1000. This would be raised as a small claims.MarkJ posted a very helpful thread about that some time ago which you will be able to find by searching.
I am a solicitor but I do not give legal advice on this forum but I would say that if your mother signed a contract which stated the wrong hotel name, then the onus is on her to double check things. That is the hurdle you would need to jump over to prove to a court you are right.


Thank you very much for the advice.
Reply
where you're going to fall into trouble is that fact that your mother signed the booking confirmation with the name of the hotel on it.
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