60 Reviews
Traveller Rating
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Excellent26
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Very Good26
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Good5
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Average3
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 5 months ago
On arrival our room smelt damp and musty, after returning to reception offered another room no better, so took the first option as my partner was suffering from flu.
The bedroom was ok but the bathroom, I could write a book. The floor tiles had no grout in them, a haven for dirt, strange marks like filler or plaster on wall tiles near floor. Even after having the leak in the basin fixed it continued to leak all over the floor. It is stated not to hang towels etc on the balcony there is a clothes line in bathroom, well, it was so dirty I would not have put anything on it. The towel rail and other fixings were all hanging off the wall showing rawlplugs,and if we returned from the beach and showered the sand was still in the bath after the maid had cleaned the following day.
Nothing dries because of the humidity, all our clothes in the wardrobe felt damp when we put them on.
All other hotel areas they were cleaning constantly and we found the pools to be clean and tidy.
The food on arrival was repetitive, improved in the middle of the 14 days and then went down hill again. Food that was in the buffet in the evening appeared in the trays at breakfast the following day,service was hit and miss.
Entertainment a non event, but we did meet lots of nice friendly tourists to talk to. We have never been on holiday before and suffered constant bouts of stomach problems like many others.
However Ramiro at the quiet pool bar was a star!
The bedroom was ok but the bathroom, I could write a book. The floor tiles had no grout in them, a haven for dirt, strange marks like filler or plaster on wall tiles near floor. Even after having the leak in the basin fixed it continued to leak all over the floor. It is stated not to hang towels etc on the balcony there is a clothes line in bathroom, well, it was so dirty I would not have put anything on it. The towel rail and other fixings were all hanging off the wall showing rawlplugs,and if we returned from the beach and showered the sand was still in the bath after the maid had cleaned the following day.
Nothing dries because of the humidity, all our clothes in the wardrobe felt damp when we put them on.
All other hotel areas they were cleaning constantly and we found the pools to be clean and tidy.
The food on arrival was repetitive, improved in the middle of the 14 days and then went down hill again. Food that was in the buffet in the evening appeared in the trays at breakfast the following day,service was hit and miss.
Entertainment a non event, but we did meet lots of nice friendly tourists to talk to. We have never been on holiday before and suffered constant bouts of stomach problems like many others.
However Ramiro at the quiet pool bar was a star!
Travel operator: First Choice
18 years 6 months ago
I would first like to say how much I have enjoyed staying at this hotel that I have been here twice ( 2 years in a row).
The maids worked so hard that I don't even think they went home! no matter what time it was they were there!
The front of house staff were very helpful even down to us phoning from the UK to request the same room, they bent over backwards for us!!!
The food was so good that my Husband put on a stone in 2 weeks both years, the food was always fresh and soooooooo much choice. The waiters remembered what drinks we had each day and always smiled.
The Annimation crew were such good fun and I have got all their addresses and have even invited them to UK to stay in our house.
As for location what's better than being right on the beach with a sea view????
I would always recommend this hotel to anyone, this is not the only hotel I have stayed at in Playa Dorada so I do know what I am talking about.
The maids worked so hard that I don't even think they went home! no matter what time it was they were there!
The front of house staff were very helpful even down to us phoning from the UK to request the same room, they bent over backwards for us!!!
The food was so good that my Husband put on a stone in 2 weeks both years, the food was always fresh and soooooooo much choice. The waiters remembered what drinks we had each day and always smiled.
The Annimation crew were such good fun and I have got all their addresses and have even invited them to UK to stay in our house.
As for location what's better than being right on the beach with a sea view????
I would always recommend this hotel to anyone, this is not the only hotel I have stayed at in Playa Dorada so I do know what I am talking about.
Travel operator: Thomas Cook
Recommended
18 years 7 months ago
I visited Gran Ventana this September the hotel was lovely.
The staff were very friendly.
Entertainment was ok and I would definitely return.
The staff were very friendly.
Entertainment was ok and I would definitely return.
Travel operator: thomson
Recommended
18 years 7 months ago
Hotel great.
Food great, staff great.
I'll definitely go back
Food great, staff great.
I'll definitely go back
Travel operator: thomson
Recommended
18 years 7 months ago
We travelled from Manchester Airport, flight was long but transfer to Gran Ventana was only 1/2 an hour (after 6 drop offs). Got there at 3pm and from the start everyone was very friendly and helpful.
The entertainment staff were very friendly and we enjoyed the evenings fun and we ALL got involved and had a good laugh.
The rooms were dated but very clean and the staff ALWAYS left a towel swan with pink flowers on the bed, which was lovely.
It was nice to be able to get out of the pool and walk to the beach and the beach sellers (we all called them 'looky looky men' were always there, all you have to do is say no thankyou and they leave you alone. We went to the market up the beach and bartered but you will probably get a better deal in the Plaza.
Food was nice, not great but nice. Pool areas were very clean, the reception was lovely and everywhere was presented very well.
We all loved this holiday and talked about it for ages and are planning to get married there one day but we are off there this New Year (2007/2008) and would recommend this Hotel to anyone and everyone.
FANTASTIC!!!!!!!
The entertainment staff were very friendly and we enjoyed the evenings fun and we ALL got involved and had a good laugh.
The rooms were dated but very clean and the staff ALWAYS left a towel swan with pink flowers on the bed, which was lovely.
It was nice to be able to get out of the pool and walk to the beach and the beach sellers (we all called them 'looky looky men' were always there, all you have to do is say no thankyou and they leave you alone. We went to the market up the beach and bartered but you will probably get a better deal in the Plaza.
Food was nice, not great but nice. Pool areas were very clean, the reception was lovely and everywhere was presented very well.
We all loved this holiday and talked about it for ages and are planning to get married there one day but we are off there this New Year (2007/2008) and would recommend this Hotel to anyone and everyone.
FANTASTIC!!!!!!!
Travel operator: Thomson
Recommended
18 years 8 months ago
We have just returned from a dreadful holiday at this hotel.
The food was average first week turning into disgusting on the second week, if I ever see another leg of Roast Pork I think I will be sick.
The entertainment was hopeless even toddlers don't like the Birdy Song!.
However the worst thing about the hotel is the amount of noise you have to put up with and the sleep deprivation that you have to endure. The non stop banging starts at 6.30am when the maids start and goes right through until about 3am when people are still returning to their rooms. If you are unlucky enough to get a room near the main body of the hotel (necessary unless you want to hike about a half mile to your room everyday!)you will have the most un relaxing holiday you will ever experience, so take ear plugs.
The "entertainment" team turn the music up full blast at about 3pm everyday playing the same music over and over again. I would not recommend this place to anyone who needs more stimulation than Mr and Mrs competitions and Miss Gran Ventana!.
Food poisoning and ear infections were rife amongst other guests and myself and my Fianc
The food was average first week turning into disgusting on the second week, if I ever see another leg of Roast Pork I think I will be sick.
The entertainment was hopeless even toddlers don't like the Birdy Song!.
However the worst thing about the hotel is the amount of noise you have to put up with and the sleep deprivation that you have to endure. The non stop banging starts at 6.30am when the maids start and goes right through until about 3am when people are still returning to their rooms. If you are unlucky enough to get a room near the main body of the hotel (necessary unless you want to hike about a half mile to your room everyday!)you will have the most un relaxing holiday you will ever experience, so take ear plugs.
The "entertainment" team turn the music up full blast at about 3pm everyday playing the same music over and over again. I would not recommend this place to anyone who needs more stimulation than Mr and Mrs competitions and Miss Gran Ventana!.
Food poisoning and ear infections were rife amongst other guests and myself and my Fianc
Travel operator: Manos
18 years 8 months ago
We read all reports about this hotel before going and were very nervous.
Two of the adults in our party have been on several caribbean holidays and this was our first and as we chose this hotel I was worried it was not going to be up to their standard.
On arrival we were pleasantly surprised. Our room was lovely there was a slight smell of foistyness but that was because of how cold your air-conditioning was against the warm air in your hotel room.
The food was excellent and the a la cartes are very good. In my party I had a 12yr old and 18mnth child. My 12yr old had a great time and ate well considering he is a very picky eater,and my baby was fed well to with all the choices.
The staff are wonderful considering they are paid a pittance. My husband tipped them and we were always served first at the bars and waited on 1st class.
The beach was good,not peegreen as I expected in the caribbean[thats south side]. The animation team work so hard and are on call all day.
Well after 95% heat during day and the 70% humidity at night you cant wait to get back to your room with your brilliant air con. My only down side was in the last two days of our stay the lovely pool turned a funny green colour and lots of peole had ear infections.
The swim up bar was over run with kids throwing soft drinks over each other not surprising the pool went ucky! I dont think kids should be allowed at swim up and given their own bar.
Overall we had a brilliant time.
Two of the adults in our party have been on several caribbean holidays and this was our first and as we chose this hotel I was worried it was not going to be up to their standard.
On arrival we were pleasantly surprised. Our room was lovely there was a slight smell of foistyness but that was because of how cold your air-conditioning was against the warm air in your hotel room.
The food was excellent and the a la cartes are very good. In my party I had a 12yr old and 18mnth child. My 12yr old had a great time and ate well considering he is a very picky eater,and my baby was fed well to with all the choices.
The staff are wonderful considering they are paid a pittance. My husband tipped them and we were always served first at the bars and waited on 1st class.
The beach was good,not peegreen as I expected in the caribbean[thats south side]. The animation team work so hard and are on call all day.
Well after 95% heat during day and the 70% humidity at night you cant wait to get back to your room with your brilliant air con. My only down side was in the last two days of our stay the lovely pool turned a funny green colour and lots of peole had ear infections.
The swim up bar was over run with kids throwing soft drinks over each other not surprising the pool went ucky! I dont think kids should be allowed at swim up and given their own bar.
Overall we had a brilliant time.
Travel operator: thomson
Recommended
18 years 9 months ago
Hotel is located right on the beach.
Food is of a very high standard only down side is it is a bit repetitive.
The staff are very committed to their jobs and very friendly.
Entertainment very very repetitive and child orientated but I didn't go for entertainment.
Overall if you want a holiday that revolves around the beach and the sea the Gran Ventana will be hard to beat as the beach and snorkeling ( only 10 foot out in 18 inches of water is amazing) are hard to beat.
Food is of a very high standard only down side is it is a bit repetitive.
The staff are very committed to their jobs and very friendly.
Entertainment very very repetitive and child orientated but I didn't go for entertainment.
Overall if you want a holiday that revolves around the beach and the sea the Gran Ventana will be hard to beat as the beach and snorkeling ( only 10 foot out in 18 inches of water is amazing) are hard to beat.
Travel operator: First Choice
Recommended
18 years 9 months ago
This hotel is really for families with kids, not a couple or older family resort.
The rooms were ok but tired. However it is closing for a referb.
The hotel was kept clean with maids working very late.
Food in all the Al-a-cartes were excellent, I recommend the Stone Bass in the Ocean Grill.
The location on the beach is excellent. It is easily on the best section of beach. Take some bread and feed the fish!
The entertainment was dreadful, but in honesty not much different from othere hotels. Some of the shows were identical to some we watched last year in a Rui hotel. The day time entertainment lacked thought and always involved music being played very loudly around the pool. The beach or quiet pool is a must.
There was a serious lack or loungers at both pools. Fine at the beach. We noticed loungers being booked the night before for the next day. The hotel advised this wasn't aloud but it was completly ignored.
Nice hotel with good food and drink. Poor entertaiment and they also would not exchange scottish notes at reception. Other hotels and banks in the resort did. Very poor show on that count.
The rooms were ok but tired. However it is closing for a referb.
The hotel was kept clean with maids working very late.
Food in all the Al-a-cartes were excellent, I recommend the Stone Bass in the Ocean Grill.
The location on the beach is excellent. It is easily on the best section of beach. Take some bread and feed the fish!
The entertainment was dreadful, but in honesty not much different from othere hotels. Some of the shows were identical to some we watched last year in a Rui hotel. The day time entertainment lacked thought and always involved music being played very loudly around the pool. The beach or quiet pool is a must.
There was a serious lack or loungers at both pools. Fine at the beach. We noticed loungers being booked the night before for the next day. The hotel advised this wasn't aloud but it was completly ignored.
Nice hotel with good food and drink. Poor entertaiment and they also would not exchange scottish notes at reception. Other hotels and banks in the resort did. Very poor show on that count.
Travel operator: Hayes and Jarvis
18 years 10 months ago
The hotel was clean as you looked around they seemed to be cleaning everywhere.
But if you looked closer like under your bed etc it was very dirty ie empty pop bottles under my bed witch wasnt left by me.
The food was basic and there where times in a day you couldnt get any food or drink because it was a cross over between resturants.
There were birds flying about in the eating area which I found disgusting they were landing on tables and eating the food.
The hotel staff where useless,the entertaiment was very basic, i would not stay here again there realy is to much to write about and no I would never visit this hotel again!!!
But if you looked closer like under your bed etc it was very dirty ie empty pop bottles under my bed witch wasnt left by me.
The food was basic and there where times in a day you couldnt get any food or drink because it was a cross over between resturants.
There were birds flying about in the eating area which I found disgusting they were landing on tables and eating the food.
The hotel staff where useless,the entertaiment was very basic, i would not stay here again there realy is to much to write about and no I would never visit this hotel again!!!
Travel operator: Thomson
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