On arrival we were greeted by staff with a welcoming and refreshing drink, we were then swiftly booked in and shown to our rooms. We stayed in a large two bedroom family room. The room had everything you would need, fridge which was restocked daily with fresh water. We had a kettle, iron and board, slippers and bath robes and a lovely large bowl of fresh fruit. The room was lovely and clean for the duration of our stay.
The balcony overlooked the water park. The boys loved the pools and the water park all of which were lovely and clean.
Food was ok but as with all Inclusive got a bit repetitive after a while, though you always found something to eat. There was also four A la Carte restaurants too. (Italian, Indian, Chinese and Lebanese).
No, wasn't really any entertainment in the evenings which let the hotel down abit, but that's the norm for Sharm.
All in all a good holiday.
You should consider a taxi to Naama Bay. Prices we paid were 50 Egyptian. You will need to state the price and be prepared to walk away. They will take the price. I highly recommend you be in a tipping mood. You will be rewarded. The people work hard for money and the little extra you provide will get you far. Tip your house keeper daily and you will be treated well. They all went above their responsibilities to get my kids and family what we needed.
Food was redundant but was manageable when we reminded ourselves to eat in moderation. Specialty Restaurants are a must. Great change of pace.
I would not consider this the 5 star rating it boasts. The pools were cold. I understand the climate is hot, but they need to be prepared to accommodate the winter guests with warmer water. I was extremely disappointed as the kids were just too cold, but anxious to get in the water.
Room kept extremely clean and tidy. I did tip the room lad a couple of times because he did an excellent job. Staff very friendly. Take the time to chat to them, they love the Brits. Meal time was interesting in that its a case of first come first served. All food areas were spotlessly clean and all food very well presented. Plenty of choice but it does get a bit repetitive.
The water park isn't massive but its enough to keep most kids happy for a few hours a day. Spent Christmas Day in Luxor. Weather was brilliant, especially Luxor.
Overall I rate the hotel as a low 4 star. The hotel was very well kept and the service was excellent. I would go again. Infact I'm already sorting out going again this Christmas. Have a good stay folks!
Our rooms were large and cleaned daily with some lovely towel displays left. Bottled water is left for you each day and its good having the fridge. The room safe is free and the flat screen TV shows MTV, Disney channel, CNN etc. The huge walk in shower was fab! Loads of cupboard space but like all other hotels needs more hangers - take some plastic ones with you. We had rooms 2123 and 2121 which were in an ideal location for the kid’s pool and the slides.
The pools and slides are superb. My son who is nearly 4 loved the kiddie's pool and spent 14 days in there! Hubby and I tried the larger slides and they were excellent and great fun. Loads of mats and rings available.
There are 2 swim up bars and they were heaven in the hot afternoon heat.
Food was excellent with loads of choice. Freshly cooked omelettes and pancakes for breakfast, French toast, etc. Lunch - we only ate at the pool snack bar which served burgers, pizza, chips; etc which we just took back to our sunbeds (saved getting dressed for the restaurant!). Dinner - loads of choice. I loved the outdoor cooking stations and enjoyed some of the best stir fry’s ever! You would find it very hard to go hungry here.
No problems with the glasses for drinks, all large enough for us!
The staff were second to none. They did not look for tips although we did tip on a regular basis - just small tips but it certainly meant a lot to them. We received fabulous service and would do it all again. Do not tip in UK pound coins - they cannot change these at the banks and have to rely on tourists to change them into Sterling notes or Egyptian LE. They will accept dollars but it’s so much easier for them if you tip in their own currency.
The hotel is a bit remote, but we knew that before we went. There are plenty of taxis if you want to get out and about, just agree a price before you set off!
I have scored the entertainment as a 3 because we only saw it a couple of nights - our son was asleep by 9pm most nights! So drinks on the balcony for us.
The hotel Spa is lovely and we all enjoyed a massage from highly trained staff. Would definitely recommend it. All in all, a great holiday and we have booked to go back again June 2011. Can't wait!!
1. room not ready at 8pm, no bed for my son
2. coffee machines broken at breakfast
3. pool attendents put towls on sun bed for money
4. staff and managers are rude and want tipped all the time
5. pool ladders broken
6. staff please there self when they take the icecream off
7. waited 30 min to get a table cleaned and reset of our dinner
8. waited 20 mins for plates to get our food
9. drinks all warm
10. glasses in restaurant all chipped
11. hot and frozen food mixed together. you dont need to be told how bad that is. Dont have the sping rolls these were like that
12. Ran out of spirits at 11pm
13. no were to sit in the lobby
14. welcolme meeting held in a room which was like a building site
15. staff want money for every thing they do for you and are not shy to ask
16. daughter got bit 18 times in the first night we were there.
the list could go on.
If you have a 18 year old son he will not get served alcoholic drinks as they say you must be 21 even though you pay adult price for him. My daughter is 16 and got served no problem and so did alot of other young girls
if your daughter is blonde or has long hair watch them as the staff will give the a bit more attention than they want.
Have been to Eygpt before and love it but would not go back to this hotel. If I was you I would see your tour operator and change you hotel.
We got moved to the Tiran Sharm and what a differec great staff and food would go back
Travel operator: Thomas Cook
The food was very poor it was the same old thing night after night, the service in the Buffet restaurant was really bad, the waiters just had no idea on what they were doing we had to permanently be on their case for cutlery, can we have a drink etc.
The location was a Taxi ride away which was at a cost we found we used the local mini buses which were great fun.
We would have preferred a more central Hotel.
The cleaning Staff were good, but the Buffet restaurant staff gave very poor service and also some of the Bar staff.
The Entertainment was virtually non existant and what they did have, lasted about an hour was excruciatingly painful to watch, after two evenings we did give up watching. It was very hard for the children as they found the evenings quite boring.
We would not recommend this Hotel or stay here again.
Travel operator: thomas cook
The food was substandard for a 5 star hotel i certainly wouldnt rate it higher than a 3 star and that would be pushing it. The main restaurant food was monotonous, and didnt cater for the English or children, it was always very busy with Russians pushing in and pinching your table. We lived off bread chips and cheese toasties. The italian a la carte was not much better with only 2 menus in the restaurant your in for a slow meal- which if you received at home would have refused to pay for. The fish restaurant opened on the 1/11 we heard some very bad reviews for there so didnt even try it (most people got up and left before their main meals even arrived).
The glasses you receive are small and most are chipped all around the top, queues to get a drink are often long, however find a seat and tip a waiter and you will be looked after better. Evening entertainment is entertain yourselves! If we haddnt have been able to get chatting with others in the same situation i dont know how we would have managed to stay the duration. Naama Bay is a 20 min taxi journey away costing
Travel operator: beach collections
The grounds of the hotel are massive and at the moment some parts are not complete however, this did not affect our holiday at all.
With regard to the food, myself and my boyfriend didn't think there was a lot of choice. I am quite a fussy eater so wouldn't usually make a negative comment about food but my boyfriend will eat most things but even he was stuck for choice. We have stayed All Inclusive in other countries and never had a problem before. Also, the alcohol isn't that great -some people may expect this but again, in previous All Inclusive hotels we have stayed in (including Turkey, Cyprus), this was not a problem.
The hotel is located in a quiet area but this didn't bother us. Hotel is only about 10 minutes from the airport.
From what we saw the entertainment wasn't great but to be honest we didn't watch it every night so cannot comment too much. Various activities were put on during the day by the animation team but again I cannot comment on this because we didn't join in.
Both myself and my boyfriend were ill for a few days during our holiday - stomach upset, sickness. We made friends with another couple and they were also both ill and we heard other people say they had been ill. We don't think the illness was down to the food though, we just think it was down to the fact that some people do get ill abroad and people can get stomach upsets wherever they go on holiday. Mosquitos were also a problem and it seemed that people were getting bitten whilst in their rooms but this was sorted out by the hotel staff as they fumigated every room and after that I didn't get any more bites.
Myself and my boyfriend would visit this hotel again but only if we knew the food choice had improved.
Travel operator: Thomas Cook
On arrival at the hotel we were given a fantastic fruit drink that was really welcome, we checked in without any issues by a happy and freindly receptionist.we were taken along huge marble coridors to our room.
The bathroom was floor to celing in marble with a walk in shower complete with seat !!!
Our room had Twin beds and to be honest we would have prefered a double but the location of our room near to the pool and resteraunt we didnt ask to move. The beds were comfortable and had enough wardrobe space for all our cloathes although there were only a few hangers.The air con unit worked without problems and was very welcome on returning from a day at the pool.
Our TV worked without any problems there was a mix of language's on the channels and I could normally find something to watch.
Our maid was male as were most of the staff we saw, this was not an issue and infact Mohamad bought me flowers including mint as he noticed I had smoked on the balcony. ( smoking is permited in the rooms but I always prefer to smoke outside )and was happy to practice his english if he saw us in the room. We are not natural tippers but were happy to leave a pound or so each day which we were always thanked for. It seames that the staff collect the pound coins and will ask guests that are leaving to exchange for notes on leaving.... If you are happy to return home with a pocket full of pound coins you can do this but dont be afraid to count the money befor you make the swap.
My main concern about the holiday was being ill from the food but I have to say that the food we ate was good considering the number of people they were feeding, there was always someone on the hot food points to answer my questions and on more than one occasion the head chef walked through the dinning hall happy to talk to the guests. On some review sites people complain that food reapears and this is a standard catering trick, vegatables that had been hot were cooled and served in salads etc I did notice this a few times but I would rather not waste food so this did not bother me. I am happy to eat any thing so seldom have trouble finding something to eat but my other half is a very picky eater but always found something he enjoyed as there was a cooked to order pasta station in the dinning room.
Drinks were served from the main bar just off reception or the pool bar during the day, they were also available from the resturant during a meal service. There were also pool boys who would bring drinks to you by the pool but they were not always reliable. I think that was because they were a bit thin on the ground and the size of the place was huge so, by the time they had got back to the bar there was a huge list of drinks to remember, I dont think that they had pads to write things down.
The external areas of the hotel were just as clean as the interior and inthe desert thats no mean feet. The water in the pool was a little chilly for me but others in our group were happy to take a dip to get out of the heat. We did notice that the standard health and asftey signs were not in place and did mention this to our rep who organised a full risk assesment and we were advised that sings were due to be put up.
You will be given a towell card on check in, this is used to get fresh towells at the pool hut each day, the pool hut staff would offer to carry your towels and find sunbeds for you, a few times in the week we were there we did have difficulties finding a bed but the pool hut staff were always able to find some for us after a short wait.
We didnt experience any of the entertainment as we meet some fantastic people and were happy to sit by the bar.
We did leave the hotel on a few nights and can recomend going in to Nama bay if only to see the lights on the Shish cafes, fast food was very well priced four of us ate in pizza hut and it cost 167.00 egypt pounds wich at the time was around
Travel operator: Thomas Cook
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