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Hersonissos Palace Hotel

28 of 32 hotels in Hersonissos

3 out of 5 from 3 reviews
5 stars
Hersonissos, Pano Chersonissos 70014, Greece

3 Reviews

Traveller Rating

  • Excellent
  • Very Good
  • Good
  • Average
  • Poor

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Mr Davies
17 years 4 months ago
Excellent location.

Food of good value and staff where very helpful.

We would go again

Travel operator: first choice

P Gordon
17 years 7 months ago
On arrival in Crete none of my party were on any administration details. Transfers sorted by a rep at the airport despite having booked all details on line 1 month before.

Most of my friends were booked in the hotel we all should have been in but two of us were relocated to the Hersonossis Palace on the other side of town.

Because we all booked all inclusive we could not eat or spend leisure time together without incurring more expense. The hotel itself was meant to be of equal standard however it was 2 pools as opposed to 5, restricted meal times, no snacks, only cakes in the afternoon.

Entertainment was one evening as opposed to every evening. If you did not purchase a ticket for the spectacular bar b queue evening you were restricted to the indoor area of hotel and could not watch entertainment.

The gym was not in use and had rusty equipment. The advertising photos show only the very smart aspect of this hotel and do not reflect how limited the space really is for sitting and relaxing.

In Crete the rating was 5 stars but I would rate no higher than 3.

Travel operator: Travel City Direct

R A Gilbert
18 years 2 months ago
This hotel is running a scam of overbooking and placing excess guests in a near unmanned hotel. The lounge bar, tv room and gym were closed.

The only service for drinks was at the pool bar where there was a constant battle to obtain a plastic seat to sit on.the doors of the un-manned hotel were unlocked and open 24 hours and any one was able to come and go. our rep. was amazed at the whole affair but was unable to obtain any response from the management general staff were embarrassed and did their best under trying circumstances.

I am not a 5* snob but would not even give this hotel 3*

Travel operator: saxo travel

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