We mentioned that we are travelling with an infant by requesting a cot.
As we did not get any response from the hotel, nor from our booking agent Alpharooms, we eventually travelled with our own travel cot.
Upon arrival, the hotel was not aware of the infant. No problem as we had our own cot.
To our surprise the female hotel manager refused us to check in. As one can imagine, I was puzzled, my wife was devastated, the children were crying all the time, the baby had to eat... and the manager just ignored us!
3 hours later, we were 'forced' to book an extra room, just because of our little guest (4 weeks old).
So we ended up with an extra cost of 750 euros, for an extra room that we never used as the baby slept in our room in our own cot.
Travel operator: Alpharooms
The security was like a prison camp, the lads were not allowed to laugh, run, play any kind of sport without them standing over them like guards.
Our room was right next to the train track and over the hotel kitchen, we did not appreciate being woke up @6.30am each morning with the high chatter of the staff and the scraping of the chairs being constantly moved around and of course the screeching of the trains every 15mins!!!
We asked to move rooms and were advised no!!! and to move the lads out, totally discounting the lads in every tone, however after 2 days they did give us and our next door neighbours a good room,
The food was fab and the hotel itself was good, but they should not accept football parents ect good money if they do not want to have teams of players in the hotel. The guards had whistles and herded the lads like sheep. One of the scottish teams had to get the police when one of their lads was clipped round the ear!!! We will not be using this hotel again ever!!!!
Travel operator: sport tours ltd
Travel operator: Unknown (School Booked it)
Travel operator: AIR TOURS
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