The booking agency has not answered as of yet, 3 March 2019, and the hotel "knows nothing" to quote Manuel from Barcelona and Faulty Towers.
We are a large group and there are more actions and measures being taken.
As a sign of goodwill we think the hotel should honour the initial price instead of being mercenary and money grabbing!
I have put our travel date as November 2018 because that is approximately when many of us made our booking.
Travel operator: Booking .com
Hotel tip: Just do not stay at this hotel!
This hotel is situated right on the beach, with the railway line running between the hotel and the resort. Access is via an underpass. Walking time to train station is 15 minutes to SS and 30 minutes to Malgrat. There is a local bus service that runs between the stations, and also a noddy train that goes round the resorts. It is worth getting the SS noddy train up into the surrounding hills just for the scenery.
There are a few pubs in the surrounding area, the swan almost next door and others on the other side of the railway. The best in the immediate area is the drunken duck, which has a great atmosphere and does some super food. It is well worth a visit, just up the road beside burger king.
On arrival, at around 10am we were advised that we could not check in until 12.00. We were advised to lock our cases in the TV room which we did, but on return at 12.00 the room was open for anyone to enter. Fortunately our cases were intact.
Reception staff were very efficient and helpful. There are internet pcs in the foyer (chargeable) and a tv lounge.
Our rooms were very clean. The TV (with BBC1/ITV), toilet and a/c all worked fine. Hairdryer in the rooms.
The rooms and hotel in general were all kept very clean, with maids working all hours. The manager was prominent and approachable and any problems except getting more bar staff appeared to be dealt with promptly. One of the best features of this hotel is the patio which is right on the beach, but unfortunately the patio bar was closed.
The food was the usual variety for an AI hotel, ie. main meals had fish, pasta and a couple of meat dishes. This week was pork week; it seemed that every lunchtime and evening the choice was pork. The salad selection was blatantly leftovers mixed with pasta or rice. Most of the meat and fish dishes were cooked with veg and used very cheap cuts of meat. Breakfast was the usual cold meats/cheese and fruit, with cooked items like bacon, beans, tomatoes (everyday), occasionally frankfurters, chips, fried bread and on one occasion pork stew from the previous nights dinner menu.
You could not fault the actual cooking the standard was very good, but the very boney/fatty meat was not really very good. The breakfast coffee is still lousy, but if you choose cortado that probably is the least offensive. It is also worth paying for a coffee at the bar as that is much better quality than the free stuff.
The bar was fine with the usual daily cocktail and varying measure sizes of the vodka depending on who served you and the staff were very friendly and treated us very well. The only problem is the limit of 1 drink per card, and the reluctance of the management to have more than 1 barman working at a time.
Entertainment was ok with the usual mix of singers and dance shows.
I know that the star rating has nothing to do with food quality, rather having to do with the facilities available, and this was evident here; the quality of the food being no better, and some days worse, than in their 3* hotels.
I thought this was a good break in a clean hotel, and for the money paid it was good value, but the food does need improving.
Would I go back, not voluntarily for me, as it is in the wrong location for what I want from my holiday.
Would I recommend it to others, yes. It is a good hotel, in a great location, for a beach holiday.
The rooms were clean and had daily towel change and maid service, beds made etc. Staff were very friendly on the whole. Pool is small and on roof there is smaller toddler pool but we were lucky to get one or two sun loungers which was ok because kids were in the pool anyway. Pool was ideal for us because of size we could see kids at all times.
The entertainment we saw was ok. There is a kids club which we used twice. Colouring and making paper aeroplanes. Five minutes from beach. Less noisier than the hotels on the main strip.
Good three star hotel worth every penny we paid.
Travel operator: SUN4YOU
The food was very nice and the cakes were very very tempting, but did lack a little sugar. The restaurant staff are friendly, as are the bar staff.
The downfall to this time of year is the unpredictable weather, but did have three clear, not a cloud in the sky days. The main snack bar is not open at this time of year so the only snacks available are sandwiches and crisps.
The entertainment was what you expect for an all inclusive hotel, bingo, quiz and games. The foya to the hotel has a television and if you ask the receptionist nicely they will but on the football for you to watch.
They is a night club underground just over the road from the hotel, which i think i heard people leaving from only twice during my one week stay. The shops and cafes are only a short walk away from the hotel. You can also use you hotel AI card in other HTOP hotels, for drinks only, if you want to eat there you have to book with the reception the day before, to reserve your place. The free bus to others hotels is not on at this time of year, only starts in May, but there are two within walking distance of the royal sun for you to try out.
the cocktails are nice, but be careful as you do not feel the affect of them till you wake up in the morning.
it is a good place to go at this time of year for a cheap break and some sunshine.
Travel operator: lowcost
Travel operator: sun 4 u
It is an older hotel but has been well looked after and spotlessly maintained. It is not up to 4* standard regarding the amenities and food but a good 3* My wife is a fussy eater but found something to eat at every meal time.
Do not go with expectations of a modern Spanish 4* and you will be happy, as long as the price is right. There are bargains to be had with daily flights into Girona and transfers easily found via the Internet. Be aware prices do vary. We paid under
Travel operator: Booked Independently
Travel operator: Sunshine
The hotel was clean but dated, the pool lovely and the beach was great (had the weather been better) All Inclusive at the RS you will only ever get one drink at a time per card - despite the fact it is four star - and every other HTop Hotel we visted would give you two, including the nearby Planamar in Malgrat and the Santa Susana - be aware that the free bus is not on until April - this is not always made clear on the holiday companies web-sites. However you can travel comfortably on foot to the 2 other HTop Hotels in Santa Susana and Malgrat or by train to Pineda de Mar, Callela and Lloret. You must book in advance the day before for lunch and snacks and you cannot get dinner in the other hotels or drinks after 7.00pm despite what the brochures or websites may tell you. The alcohol is locally produced but just as potent and almost the same as the real thing. The staff were fine -polite if you were polite to them - not fluent in English, but why should they be ? You are a guest in THEIR country. Cyril on the reception desk is exceptionally helpful and pleasant - as is the main waiter in the bar in the restaurant - he is also fluent in about five languages. The rest of the bar staff did their jobs, but some never smiled despite repeated attempts by guests to be friendly and putting Euros in their Tip Box - I would not like to see them when their patience is tried by rowdy stag parties or football teams or at the height of the season:( Sports fans need to know that they do not have sports channels so you have to go out of the hotel to see Ireland beating Wales at Rugby or Northern Ireland beating Poland in the World Cup qualifying match!)
There is no WiFi and HTop Hotel computers do not recognise memory sticks.
The entertainment was not much to write home about but I imagine it will improve as the season gets busier - It was better than nothing and your holiday is what you make it. I would return to this hotel again if we got as good a deal.
Travel operator: 2CanTravel
Travel operator: alpha rooms
Travel operator: med hotels
Ask a Question
Got a question? Ask our community of over 1.5 million users.