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Riviera Hotel

13 of 13 hotels in Santa Susanna

2 out of 5 from 4 reviews
3 stars
Riviera, Av del Mar, 21, 08398 Santa Susana de Peralta, Spain

4 Reviews

Traveller Rating

  • Excellent
    0
  • Very Good
    0
  • Good
    1
  • Average
    3
  • Poor
    0

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
A one star Hotel pretending to be a three star
7 years 1 month ago
The Riviera Hotel in Santa Susanna falls short of its three star rating because of the appalling quality and variety of food on offer for its guests.

Under cooked chicken and pork, boiled to death vegetables and a menu biased towards the eastern European/Russian palate including boiled tripe and fish roe, Chips served up at the evening meal appeared to be warmed up leftovers from lunch.

This unpleasant experience is compounded by the poor layout of the buffet/dining area which promotes congestion and chaos meaning that by the time you have served yourself and found a vacant table your food is now cold as well as being seriously deficient in any nutritional benefit to the eater.

The walls of the rooms are so thin that anyone snoring in the next room sounds as though they are in your bed because the layout of every other room mirrors the one next door and anyone suffering with wind can be heard clearly in the adjoining bathrooms.

Anyone seeking a WiFi connection are expected to pay for the privilege on a sliding scale depending on how long they want to go online. There are TV's in every room but the remote control can only be obtained by paying a fee.
The Riviera Hotel displays a three star rating but there is no Hairdryer and no Bidet in the rooms and only two mains electricity outlets in the rooms and these are badly situated so if you bring your own kettle make sure it has a long power lead(1.5M Preferably).
Entry to the rooms is by a single key card, which also activates the electricity and Air/con, this means that if you leave the room, all power is shut down when you take the key card with you, so charging a mobile phone or any other battery powered device is stopped.

I shall never return to this hell hole!
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Tom
10 years 11 months ago
The Riviera Hotel Santa Susanna. The worst hotel I have stayed in 30+ years of holiday's. There were people running around shouting and making noise to 3am. The bedroom maid/cleaners came on duty at 7.30 am and began crashing around and shouting. I wouldn't give the food to my dog if I had one. The TV in my room didn't work. The internet in reception only worked sometimes. I won't mention the entertainment. The staff didn't seem to care about anything. The only good point was that it was very clean.
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Travel operator: On The Beach

11 years 11 months ago
Booked this hotel privately through online booking agency. This is very relevant to all comments that follow as our half-board holiday of 10 days amounted to less than
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Travel operator: Private Booking

Recommended
Sue
12 years 1 month ago
the only good thing about this hotel is the location. the food is dreadful even the smell is horrible. the entertainment is rubbish the only good thing is the pool but even then there is not enough beds i would not go back to this hotel
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Travel operator: siesta

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