Aries I found it greatly improved as there is a new
Manager who Ifound to be right on top of his job and
also there is a Tourism Manager who is very helpfull.
The food is vastly improved and although it is mainly
Turkish it is well cooked and well presented and also
I cant comment on all the rooms but mine was very clean and with a good maid service.
The entertainment was mainly kids but they did there best to please everybody.
I know the hotel has had some bad reports but forget
the old Hotel and staff and you will be pleasantly
surprised with the improvements.
Travel operator: Self Booking
Travel operator: Directline holidays
Travel operator: Direct Line Holidays
We arrive to this fantastic looking lobby with the bell boy to take our cases, we checked in then had to wait over a hour because the room was only set for 3 not 4. The room was tiny, cramped and very tired looking they wanted
Travel operator: Monster Travel
On arrival how excited we were as from the front the hotel looks beautiful. We checked in, were issued with our blue band (for all inclusive guests)then we were taken upstairs with our luggage by a very attentive bellboy. I thought our holiday was going to be fantastic. How WRONG I was.
The room was still in the process of being cleaned from the previous guests, and when we looked in the room there was only three beds, and not much room to fit another one in.
we spoke to the manager who asked us to come down for a drink in the lobby while we waited for the room to be finished, there was no appology. When we finally got in our room after about 45 minutes, we found that an extra bed had been squashed in.
There are to many things that where awful to list about this hotel but to name a few:
The food was awful, there was no alacarte restaraunt, the indoor pool had a dead bird foating in a stagnent pool of water, there was raw sewage a the bottom of the fire exit, they then sealed off the fire exit so ther was only one way out in the event of fire. there was no childrens menu for first three days when they did make kids food it was cold, i had to physically stand by the cold food for 1 hour while they made new food as they wanted to reheat it originally. Ther were bare electric wires sticking out of walls. we had no maid service for 4 days, although advertised as daily service. even when i spoke to the manager it didn't happen until the next evening. the hotel ran out of towels.
the final straw was when they would only give you water in a small glass instead of a bottle, there are many more complaints, to numerous to mention.
the only good thing going for this hotel is the pools which the kids love and the animation staff, who try very hard to cheer up lots of very unhappy guests.
I would never stay in this hotel again and would advise others not to either.
Travel operator: Bookable holidays
Travel operator: imperial
The room was very basic, however was spotless.
The facilities within the hotel were good, with facilities for everyone.
When we went, the hotel had only been open for 4 weeks after being referbished, so the staff were still getting used to their jobs, and the animation team were new and confused a lot of the time.
The food was not great, it was generally traditional turkish food which is nice once, but after a few days we struggled to find something to eat, and there was nothing for children other than bread and salad.
Most of the staff were friendly, however there was the odd member of staff who were rude towards guests.
I would advise this hotel to couples who want a quiet relaxing holiday, and who are not too fussy about food.
Travel operator: Next Escape
This place was spotless 24/7 and only a short walk from the beach. We will be returning in July 2009 with our family and cant wait.
Travel operator: coop
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