80 Reviews
Traveller Rating
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Excellent14
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Very Good42
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Good19
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Average5
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
18 years 4 months ago
Plaza Palmeras. The worse place I have ever stayed in. The food was inedible, we are not fussy eaters but can only describe the food as awful and the restuarant/pool bar can only be described as a road side cafe. No set table area, children running amok and very noisy with pin ball machines.
The hotel/apartments is situated on a steep hill so very tiring if you are not that agile.
Loved the island of Lanzarote but the hotel spoilt it for us. Would never recommend this to anyone and would feel so sorry for anyone booked in it. Most of the guests there were unhappy and complained.
The hotel/apartments is situated on a steep hill so very tiring if you are not that agile.
Loved the island of Lanzarote but the hotel spoilt it for us. Would never recommend this to anyone and would feel so sorry for anyone booked in it. Most of the guests there were unhappy and complained.
Travel operator: Thomas cook
18 years 4 months ago
The Plaza Palmeras is the worst apartments ever, the floors were always slippery and the staff were ignorant and unhelpful especially the pool.
Bar staff, the reps were also unhelpful, told us we couldn't have a refund on our day trip because the payment had already gone through even though my credit card company had already told us it hadn't (we couldn't go on it because our baby was ill.)
There was massive urine stains on our mattress and the top had come off the coffee table leaving nails exposed, (even though this is a family resort!)
The pool is also freezing and I would not recommend these apartments to anybody, when the return plane took off everybody cheered!
Not one person who I spoke to was happy with these apartments, keep well clear!
Bar staff, the reps were also unhelpful, told us we couldn't have a refund on our day trip because the payment had already gone through even though my credit card company had already told us it hadn't (we couldn't go on it because our baby was ill.)
There was massive urine stains on our mattress and the top had come off the coffee table leaving nails exposed, (even though this is a family resort!)
The pool is also freezing and I would not recommend these apartments to anybody, when the return plane took off everybody cheered!
Not one person who I spoke to was happy with these apartments, keep well clear!
Travel operator: thomas cook
18 years 5 months ago
The location is perfect for pubbers/clubbers - A 4 or 5 min walk downhill takes you to the front where the main clubbing square is. There are also plenty of restaurants etc. Turning left at the sea the shops/bars/amusement arcades etc run out after a few hundred yards. Turning right lasts all the way to the old town - approx 30 min stroll. The walk back up the hill later isn't bad either.
We were self catering so didn't have any food in the complex except on our last day when we ate lunch at the pool bar for convenience. Typical quick food. To be honest much better fair was available a short walk downhill to the front.
There is fairly large pool area which was well cleaned every day. We had a kind of hurricane during our stay which left sand over everything including in the pool. By lunch time the complete area was spotless again. Maid service was 5 days from our 7 and again we had no complaints.
It's a 2 star accommodation and I would say it merits maybe a 2 star plus. It's a bit old with the odd cracked tile etc here and there but overall it served all our holiday needs.
We didn'y try out the entertainment but the poolside bar area was fairly large and had 2 happy hours daily. In a busier season I would think it would be pretty bustly.
They seem to have a thing going where they would rent out their granny if they could - everything from hair driers to toasters to laundry tokens to sunlounger mattresses. I think we hit it lucky - we had a free kettle.
There was a fair bit of noise travelling from our upstairs. Not that our neighbours were noisy, rather that I think the apartment construction must have missed out the sound insulation.
If we were to holiday in Lanzarote again we would have no qualms staying at Plaza Palmeras.
I hope this was informative for you and that if you do stay here you enjoy your holiday.
We were self catering so didn't have any food in the complex except on our last day when we ate lunch at the pool bar for convenience. Typical quick food. To be honest much better fair was available a short walk downhill to the front.
There is fairly large pool area which was well cleaned every day. We had a kind of hurricane during our stay which left sand over everything including in the pool. By lunch time the complete area was spotless again. Maid service was 5 days from our 7 and again we had no complaints.
It's a 2 star accommodation and I would say it merits maybe a 2 star plus. It's a bit old with the odd cracked tile etc here and there but overall it served all our holiday needs.
We didn'y try out the entertainment but the poolside bar area was fairly large and had 2 happy hours daily. In a busier season I would think it would be pretty bustly.
They seem to have a thing going where they would rent out their granny if they could - everything from hair driers to toasters to laundry tokens to sunlounger mattresses. I think we hit it lucky - we had a free kettle.
There was a fair bit of noise travelling from our upstairs. Not that our neighbours were noisy, rather that I think the apartment construction must have missed out the sound insulation.
If we were to holiday in Lanzarote again we would have no qualms staying at Plaza Palmeras.
I hope this was informative for you and that if you do stay here you enjoy your holiday.
Travel operator: Thomas Cook
Recommended
18 years 5 months ago
We came to Lanzarote for 2 weeks as a our first holiday away without our parents and its been the best 2 weeks of our lives.
I have to mention the hotel rep first. Louise was the best rep in the world she was great from day one she made us feel so relaxed and got on with us really well.
Sorted all the problems out and even met us out for a drink and tried to get one of my friends to meet up with her mate.
Moving on to the room, it was basic but easy to stay in we hired a toasted which only cost us
I have to mention the hotel rep first. Louise was the best rep in the world she was great from day one she made us feel so relaxed and got on with us really well.
Sorted all the problems out and even met us out for a drink and tried to get one of my friends to meet up with her mate.
Moving on to the room, it was basic but easy to stay in we hired a toasted which only cost us
Travel operator: sunset
Recommended
18 years 7 months ago
These budget apartments are starting to look tired and are in need of some TLC.
The staff worked hard to keep everything clean, although the maid service was hit and miss. The supplied crockery in the room was not clean and glasses and plates were chipped.
The reception staff seemed reserved and I was always left with the opinion that they were doing me a favour.
The pool area is very good and is very clean.
The restaurant and bar area could do with new furniture. The bar staff are very friendly and enthusiastic if not a little amateurish.
Despite this somewhat negative review we had a pleasant week but am not convinced it represented value for money.
The resort rep, was very nice and helpful and constantly available, they only problem was the information she gave us was wrong on the three occasions that we enquired.
The staff worked hard to keep everything clean, although the maid service was hit and miss. The supplied crockery in the room was not clean and glasses and plates were chipped.
The reception staff seemed reserved and I was always left with the opinion that they were doing me a favour.
The pool area is very good and is very clean.
The restaurant and bar area could do with new furniture. The bar staff are very friendly and enthusiastic if not a little amateurish.
Despite this somewhat negative review we had a pleasant week but am not convinced it represented value for money.
The resort rep, was very nice and helpful and constantly available, they only problem was the information she gave us was wrong on the three occasions that we enquired.
Travel operator: Sunset/Thomas Cook
18 years 8 months ago
When we visited this hotel we could not fault it like the other reviews have said.
Food in bar was wonderful,happy hour was all drinks not just local beers and the staff were all really friendly.
All I could fault was that the rooms could do with decorating again.
Entertainment was good and had no complaints.
Music was only on till midnight so were not kept awake.
Food in bar was wonderful,happy hour was all drinks not just local beers and the staff were all really friendly.
All I could fault was that the rooms could do with decorating again.
Entertainment was good and had no complaints.
Music was only on till midnight so were not kept awake.
Travel operator: sunset
Recommended
18 years 9 months ago
I loved this apartment and would definatly go back again.
The staff are so friendly and matty the rep is fantastic. The pool was cleaned every day and the surrounding area was cleaned aswell.
The rooms are basic but very clean, the maids are in every day to clean or change towels and linen.The entertainment was good aswell,having 3 children you need something to keep them happy.
The apartments are up a hill but not too steep,we had to push 2 puschairs up so it kept us fit!! If you turn right out of the apartment and walk down the bank you will see Nettos on the left hand side of the road,this is ideal for all your shopping needs,and very reasonably priced.
We loved this apartment so much we are looking to go back again next year.
I cant wait!!!
The staff are so friendly and matty the rep is fantastic. The pool was cleaned every day and the surrounding area was cleaned aswell.
The rooms are basic but very clean, the maids are in every day to clean or change towels and linen.The entertainment was good aswell,having 3 children you need something to keep them happy.
The apartments are up a hill but not too steep,we had to push 2 puschairs up so it kept us fit!! If you turn right out of the apartment and walk down the bank you will see Nettos on the left hand side of the road,this is ideal for all your shopping needs,and very reasonably priced.
We loved this apartment so much we are looking to go back again next year.
I cant wait!!!
Travel operator: Thomas cook
Recommended
18 years 9 months ago
Absolutely fantastic!
Apartment was spotless, so were the pools.
Staff were lovely and welcoming.
Food was fantastic.
Entertainment on an evening was fantastic, something for everyone!
Definitely worth another visit!!
Apartment was spotless, so were the pools.
Staff were lovely and welcoming.
Food was fantastic.
Entertainment on an evening was fantastic, something for everyone!
Definitely worth another visit!!
Travel operator: Thomson
Recommended
18 years 11 months ago
Fantastic apartments very clean, pool excellently cleaned daily.
Staff very helpful and friendly.
Food in bar restaurant wonderful.
Matty, Thomas Cook rep, brilliant always there if you needed him very friendly.
We all had a wonderful time and can't wait to go back again
Staff very helpful and friendly.
Food in bar restaurant wonderful.
Matty, Thomas Cook rep, brilliant always there if you needed him very friendly.
We all had a wonderful time and can't wait to go back again
Travel operator: thomas cook
Recommended
19 years 1 month ago
Travelled with the wife and 2 kids in March.
Although the hotel was very basic, the rooms required a refurb, the baths were ok as long as you are no bigger than 4ft. You have to pay for the TV (40mins for 1 euro, which was more like 30mins.)
Limited entertainment.
The staff, pool (a bit cold, even though the weather was great,) cleanliness and location were superb.
One last comment there is better accommadation available for the same price
Although the hotel was very basic, the rooms required a refurb, the baths were ok as long as you are no bigger than 4ft. You have to pay for the TV (40mins for 1 euro, which was more like 30mins.)
Limited entertainment.
The staff, pool (a bit cold, even though the weather was great,) cleanliness and location were superb.
One last comment there is better accommadation available for the same price
Travel operator: Sunmaster.com/sunset/Thomas cook
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