36 Reviews
Traveller Rating
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Excellent17
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Very Good11
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Good5
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Average3
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Poor0
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
17 years 9 months ago
We found all inclusive great because the food selection was excellent.
Cleanliness and hygiene were of a first class standard and the staff were friendly and polite from cleaners bar staff and entertainment team.
The location of the hotel was away from town but only a taxi ride away.
Cleanliness and hygiene were of a first class standard and the staff were friendly and polite from cleaners bar staff and entertainment team.
The location of the hotel was away from town but only a taxi ride away.
Travel operator: THOMPSON FLY
Recommended
17 years 9 months ago
Having switch to this hotel at the last minute we were a little worried by the previous reviews, however we were pleasently surprised.
The hotel was spotlessly clean.
The food delicious with so much choice.
The staff are so nice and friendly.
The entertainment team work very hard.
The only downfall is all the weight you put on eating all the food and wonderfull fresh fruit.
We are already trying to book for next year but this time for 3 weeks.
The hotel was spotlessly clean.
The food delicious with so much choice.
The staff are so nice and friendly.
The entertainment team work very hard.
The only downfall is all the weight you put on eating all the food and wonderfull fresh fruit.
We are already trying to book for next year but this time for 3 weeks.
Travel operator: Thomsons
Recommended
17 years 9 months ago
Three years ago we stayed at the Riu Bachata and then it was a first class hotel. Some of the services we received three years ago have vanished, which is a shame. Hotel staff are very polite and quite friendly. The food was good, if repetative. The entertainment was very poor on this visit. I would definately not stay at this hotel again.
Before heading out on our holiday, I read some damming reports about guests of the hotel getting sick with some gastic illness. I contacted Portland Direct and Thomsons who assured me that this had been an air bourne virus that had now passed. We received an e-mail from Thomsons stating that an Health & Safety Hygienist had been out to the hotel and confirmed that everying was ok. So having this reassurance we set off for our holiday on the 21 July 2006.
The following Friday, my husband started with severe stomach cramps, which followed by diarrhoea and sickness. Early Sunday morning I started with the same. My husband's symptoms have eased, but not cleared, by this time and on Tuesday he sent for the doctor for me. The doctor put me on an IV drip and administered several injections. I was in bed for two and a half days. The rest of the holiday left us feeling half dead, not eating and wishing we could go home.
We are back home, but I am now off work.
DO NOT GO TO THIS HOTEL - DO NOT LET THOMSONS TELL YOU THERE IS NOTHING TO FEAR
Before heading out on our holiday, I read some damming reports about guests of the hotel getting sick with some gastic illness. I contacted Portland Direct and Thomsons who assured me that this had been an air bourne virus that had now passed. We received an e-mail from Thomsons stating that an Health & Safety Hygienist had been out to the hotel and confirmed that everying was ok. So having this reassurance we set off for our holiday on the 21 July 2006.
The following Friday, my husband started with severe stomach cramps, which followed by diarrhoea and sickness. Early Sunday morning I started with the same. My husband's symptoms have eased, but not cleared, by this time and on Tuesday he sent for the doctor for me. The doctor put me on an IV drip and administered several injections. I was in bed for two and a half days. The rest of the holiday left us feeling half dead, not eating and wishing we could go home.
We are back home, but I am now off work.
DO NOT GO TO THIS HOTEL - DO NOT LET THOMSONS TELL YOU THERE IS NOTHING TO FEAR
Travel operator: Portland Direct
17 years 9 months ago
We returned to this hotel for the second time and had a fantastic time. If anyone is worried about this hotel don't be, it is very clean, the food is excellent and the people can't do enough for you. There were 13 of us in the group and some of us had a few days of upset stomachs but that was due to the change in diet and too many cocktails etc rather than lack of hygiene. I would recommend anyone to stay at this hotel, it is a wonderful place I can't fault it in any way!
Travel operator: Thomson
Recommended
17 years 9 months ago
This was the first time most of our group went on a long haul holiday. The hotel was spotless and the maids cleaned rooms daily, supplying fresh towels and refilling mini bar. The food was excellant, very good variety with all 13 members of our group finding something enjoyable each night.
The hotel was fantastically placed as there were 2 other hotels we could use but we found the Riu Batacha the best hotel. The hotel staff were all well presented and pleasant. They could not do enough for you.
There was always something going on wheather it was horse shoes on the beach, show at the centre stage or disco in the night club. We would all go back to this hotel and only wished we had booked for 3 weeks.
The hotel was fantastically placed as there were 2 other hotels we could use but we found the Riu Batacha the best hotel. The hotel staff were all well presented and pleasant. They could not do enough for you.
There was always something going on wheather it was horse shoes on the beach, show at the centre stage or disco in the night club. We would all go back to this hotel and only wished we had booked for 3 weeks.
Travel operator: Thompson
Recommended
17 years 9 months ago
Hotel rooms were large spotlessly clean and could not be faulted.
How anyone can say the food is repetative is beyond me there is so much choice it is unbelievable and all was freshly cooked and presented.
Staff at the hotel were the most friendly we have ever met from the maids to the gardeners, chefs and waiters
The animation team were the most hard working and fun people we have ever encountered
I can honestly say that I did not have a trace of illness and although others had mild symtoms these can occur in the carribean spain or blackpool for that matter.Take some of these reports with a pinch of salt.
We would visit this hotel again without hesitation and wish we were there now.
Maybe some of these complaints are from people who do
not have their vaccinations or are the people who refuse to use the handwash on the way in to the restaurants.
The reps from Thomson were helpful and courteous and so were the reception staff.
How anyone can say the food is repetative is beyond me there is so much choice it is unbelievable and all was freshly cooked and presented.
Staff at the hotel were the most friendly we have ever met from the maids to the gardeners, chefs and waiters
The animation team were the most hard working and fun people we have ever encountered
I can honestly say that I did not have a trace of illness and although others had mild symtoms these can occur in the carribean spain or blackpool for that matter.Take some of these reports with a pinch of salt.
We would visit this hotel again without hesitation and wish we were there now.
Maybe some of these complaints are from people who do
not have their vaccinations or are the people who refuse to use the handwash on the way in to the restaurants.
The reps from Thomson were helpful and courteous and so were the reception staff.
Travel operator: thomson
Recommended
17 years 10 months ago
Hotel is pleasent enough but not the best 4* plus hotel have been in. The beach is nice surrounded by hills. Some people have complained it's too rocky and although the sea bed it coral we didn't find it a problem.
However the hotel has major problems with illness - to the point that Thomson stopped new guests staying. The hotel/Thomsons also gave free medical care which seems tantamount to accepting liability. I would guess three quarters of the hotel would have been ill at some point and half of those been put on a drip. People were being hospitalised. My partner collapsed, was put on a drip and couldn't leave bed for 4 days. Thomsons reps claimed it was an airbourne virus but seems obvious it was the food - and even the site doctor said as much. We are now back in the UK and still now 100%.
If you are already booked the steak house/mediterranean resturant seemed the safest bet for both lunch and dinner, food was the closest you can get to being cooked to order. Also I didn't eat much meat and felt alot better than most.
If you're considering booking...don't. I wouldn't recommend this hotel to anyone. Further reviews on www.tripadvisor.com. It seems to be a major and on going problem at the hotel and all 3 have been closed in the past.
However the hotel has major problems with illness - to the point that Thomson stopped new guests staying. The hotel/Thomsons also gave free medical care which seems tantamount to accepting liability. I would guess three quarters of the hotel would have been ill at some point and half of those been put on a drip. People were being hospitalised. My partner collapsed, was put on a drip and couldn't leave bed for 4 days. Thomsons reps claimed it was an airbourne virus but seems obvious it was the food - and even the site doctor said as much. We are now back in the UK and still now 100%.
If you are already booked the steak house/mediterranean resturant seemed the safest bet for both lunch and dinner, food was the closest you can get to being cooked to order. Also I didn't eat much meat and felt alot better than most.
If you're considering booking...don't. I wouldn't recommend this hotel to anyone. Further reviews on www.tripadvisor.com. It seems to be a major and on going problem at the hotel and all 3 have been closed in the past.
Travel operator: Thomsons
17 years 10 months ago
We said at this above address and it was a holiday from hell there was a bad bug sickness and diohrea and bad temputure. It was really bad people were droping like flies. My husband and I were ill for 10 days out of 14, I was finally allowed to see the docter after collapsing and was put on a drip. We were told this happend last year and the resort was closed down. I also think it very unfair that customers are not informed about this bug thomson insist it is airborn.
It is not a very nice place\would never go back there the rooms are not cleaned that well we had to beg for clean towels and toilet paper when we were ill.
The entertment staff are to pushie it was a well expensive holiday for what we got.
It is not a very nice place\would never go back there the rooms are not cleaned that well we had to beg for clean towels and toilet paper when we were ill.
The entertment staff are to pushie it was a well expensive holiday for what we got.
Travel operator: thomson
17 years 10 months ago
Take this report as you will but, I am posting it to caution anyone who wishes to book a holiday at this resort.
We have just returned from 2 weeks 'Holiday from Hell' at the RIU Bachata. During our two weeks there over 300 people came down with extreme Gastroenteritis, which spread around all nationalities staying at this hotel, including us, and it was an experience I would not like to repeat and do not wish on any other person. At one point people were being treated and on drips in their rooms as it was the only way that the medical staff could cope with the amount of people with this illness. We have since found out that there was also an outbreak, of the same illness last year, when the hotel had to be closed for a 5 week period.
Apparently the outbreak started at the end of October 2004 and was allowed to continue until May 2005 !! During this time they were still allowing holiday makers into the hotel and allowing them to become ill. And, as you have read above, again they are still taking bookings knowing that this sickness bug is around.
Thomson and RIU had no contingency plan in place to deal with the situation, you would think that they would have as they had been faced with this problem before and at the beginning of they outbreak tried constantly to ignore the situation and sweep the problem under the carpet.
In fact the two Thomson Reps Mark & Helen were most obnoxious in their replies when questioned and when help was called for It was not until one of our fellow British guests took the situation into her own hands, and called a public meeting, did Thomson
We have just returned from 2 weeks 'Holiday from Hell' at the RIU Bachata. During our two weeks there over 300 people came down with extreme Gastroenteritis, which spread around all nationalities staying at this hotel, including us, and it was an experience I would not like to repeat and do not wish on any other person. At one point people were being treated and on drips in their rooms as it was the only way that the medical staff could cope with the amount of people with this illness. We have since found out that there was also an outbreak, of the same illness last year, when the hotel had to be closed for a 5 week period.
Apparently the outbreak started at the end of October 2004 and was allowed to continue until May 2005 !! During this time they were still allowing holiday makers into the hotel and allowing them to become ill. And, as you have read above, again they are still taking bookings knowing that this sickness bug is around.
Thomson and RIU had no contingency plan in place to deal with the situation, you would think that they would have as they had been faced with this problem before and at the beginning of they outbreak tried constantly to ignore the situation and sweep the problem under the carpet.
In fact the two Thomson Reps Mark & Helen were most obnoxious in their replies when questioned and when help was called for It was not until one of our fellow British guests took the situation into her own hands, and called a public meeting, did Thomson
Travel operator: Thomson
17 years 10 months ago
Our recent family holiday between Wednesday 14th June to Wednesday 28th June 2006 was spent at the RIU BACHATA FIVE STAR PLATINUM HOTEL in the Dominican Republic. The trip was booked through Thompson.
The holiday has two areas that as a result made this trip a distressing
The holiday has two areas that as a result made this trip a distressing
Travel operator: Thompson
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