On arrival at the hotel it was nice to receive a warm welcome back from the reception and porters at the Rosetta, we were quickly booked in and taken up to our room at the Jasmine.
Prior to going we had emailed the hotel asking for the same room as last year and I am pleased to say that is what we were given down at the new section.
I am not going to say much about the room as I gave a full description in my last review and nothing has really changed since then.
Basically the rooms have either good sized twin beds or 2 large (queen size?) beds, these for me are just right not too soft and not overly hard, plenty of storage, a flat screen TV and fridge. There isn’t a safe in the room you are provided one free of charge down in reception of the Rosetta.
The bathroom has a good sized shower and your toiletries (shower gel, shampoo, and soap) are all replenished daily.
There are plenty of clean towels supplied and changed daily and the bed linen gets changed every couple of days with the rooms getting a thorough service every day.
There are 2 sections to the Jasmine the older section beside the large top pool and main restaurant and the newer section down beside the small pool, this is where most of the ‘British’ are given rooms although this is not guaranteed and there is a mix of nationalities put here.
There are no heated pools and although it was mainly warm 27 degrees during the day the pools are freezing. You also have the use of the 3 pools and the pool bar at the Rosetta.
There are pool bars at the lower pool in the Rosetta and at both pools in the Jasmine, the pool bars have a swim up section for the brave or Summer months.
The All Inclusive will let you get a wide selection of locally produced spirits and a lager; cocktails are not named and just made up with a mix of drinks.
The restaurant at the Jasmine IMHO has more atmosphere than down at the Rosetta and that is where we ate most of the time.
There is a wide selection of food available however it can be a bit repetitive, chicken, fish, chicken, salad, chicken etc, everything is perfectly good and tasty but perhaps not just as much choice as last year.
Wine is only available during meal (lunch / dinner) and white and red are available, unfortunately they still haven’t sorted out the Rose, adding white to red, water or soda to red is what is presented for Rose, to be honest I enjoy the odd red wine but couldn’t drink the wine however my wife liked it and she does say I am a bit of a wine snob.
There was more cutlery and plates available in the restaurant this time however there were still the odd occasions when you had to wait but hey.
Staff in the restaurant are fantastic and really can’t do enough for you and will go out of their way to try and ensure you are happy with your meal, they will regularly come and get you a refill of your drink and also get you tea or coffee.
Thanks again to Waleed, Mohamid, Bassem, Ahmed and all the staff in the restaurant including my friend Side.
The new spa at the hotel is superb and you can get a full range of treatments at prices vastly lower than back here in the UK, my wife had a couple of therapy’s and said they were spot on.
Guests also have free use of the gym in the spa.
Yes there are some sellers coming to offer you trips, a paper, a massage or a dive however once you have spoken to them and refused or accepted they won’t bother you again for the rest of your stay other than to maybe have a polite conversation.
No hassle at all really.
The entertainment was improved this year with various acts being brought in from outside, the fire show was particularly good I thought.
If you fancy going up to Soho Square there is a night out up there through the animation team and it costs only £2 return on a coach, much cheaper than Thomson or getting a taxi.
Still no Wi-Fi available although you can get free Wi-Fi at the small café in the mall at the Rosetta.
We had a problem with our hot water one day and I mentioned it to the customer relations advisor Alex and she had it sorted VERY quickly, Alex is lovely and you see her going around checking various areas for cleanliness and food temperature and storage.
Really not much more to say other than as I mentioned before the staff at the hotel are some of the nicest I have ever met on all my trips throughout the world and are without doubt one of the biggest assets the hotel has to offer so a little civility and a small tip wouldn’t go a miss.
This is not a posh 5 star hotel, nor is it priced as such, it is officially classed as a 4 star and it sits within the 3-4 star bracket and what it delivers is nice clean, modern accommodation with excellent attentive staff.
Having been twice you might be wondering was it a disappointment going back, well the answer is an emphatic no, in fact we will be returning for 3 weeks next January.
The hotel is made up of 2 separate Tropicana hotels, the Rosetta and the Jasmine, it is worth noting that the reception for both hotels is at the Rosetta (there is NO reception in the Jasmine) and you will be dropped off at the Rosetta to check in. After check in if you are in the Jasmine a porter will take your luggage up to your allocated room in the Jasmine, this only involves a small walk of a few minutes. It is worth noting that it is slightly up hill from the Rosetta to the Jasmine although most of it is has ramp access, if you have mobility difficulties there is ramp access to most parts of the Jasmine although it is not all obvious at first glance.
Check in was very efficient, we were greeted with a welcoming cold drink while we filled in the registration forms, and then quickly allocated a room and taken by the porter with our luggage to our room at the new section of the Jasmine.
The new rooms at the Jasmine appear to be where most of the British are allocated a room as it was all British guest in the rooms when we were there. These rooms are only a few years old and are well furnished with all that you require for a holiday.
The bathroom was again in a very modern style with a fantastic large rain shower and there was always hot water available.
You will have either a patio or balcony with access via sliding patio doors.
Most of these rooms overlook the pool area although there are a few at the back that look over the gardens of the hotel.
The other original and older rooms are located on a different level above this area beside what is the main pool for the Jasmine, these rooms although slightly older and not as modern or big are still perfectly acceptable.
The Jasmine has 2 pools and they have swim up bars and the larger main pool bar also has snacks available all day, these include pizza, chips etc.
The bar at the Jasmine is a bit unwelcoming and could do with a makeover to make it more appealing, the bar at the Rosetta is a bit comfier with nicer seating however this area can be very Smokey as you are allowed to smoke in this bar while there is no smoking in the Jasmine bar.
There are 2 main restaurants, one in each of the hotels, in addition you have a small choice of snacks at the pool bars.
The food was very nice for the price, in fact it was far better than would have been expected, plenty of choice for breakfast including an egg station and fresh made pancakes, cereal and fruits along with other cooked items.
There is a programme of entertainment laid on during the day, well there were notices telling you of entertainment but I have to say that the Animation team seemed to be rather conspicuous by their absence, a music soundtrack played around the big top pool until 12noon was as much as I ever saw, actually I never saw them so it was only heard of them.
The hotels are located on the main Peace Road that runs through Naama and you can easily walk along this road in to the centre of Naama Bay in less than 10 minutes or you can cross over and go down to the lovely promenade and walk in to the resort centre in about 10 minutes.
The hotels use the Beach at the Gafy Resort which is again less than a 10 minute stroll along the promenade; you pick up a free voucher at the Rosetta reception if using the beach.
Would we go back to the Jasmine? Absolutely yes, in fact we have already booked to go back again over the New Year.
Travel operator: sunset
Travel operator: on the beach
Room was spotless and very comfortable, Staff were excellent. The food was the best Egyptian hotel food we have had in 6 Egyptian hotels we have stayed in, and as a chef I can be quite critical, but couldn't fault it, the coffee on the other hand well I would recommend you take your own. Ideal location for a stroll into Namma Bay,and although not beach front, it was no hassle to walk down to it.
Entertainment was held mostly at the sister hotel Tropicanna Rosetta, which is next door, but we don't go on holiday to be entertained, so didn't use it. We were quite happy to sit on the terrace and watch the world go by. After we made our booking friends decided they would like to come to, so I emailed the hotel asking if we could have rooms close to each other, prompt reply came back, and we could not have been happier with them. Rooms 2623, 2624 pool view and in the sun all day. I will definitely return to this hotel, we have paid more for a lot worse.
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