Travel operator: aspro
Travel operator: Aspro
I seriously would not have paid one red cent and would be hard pushed to return for a wage.
The room's...maid visited three times (seriously) for the entire 2 weeks. the bathroom stunk to high heaven. Had a adjoining room with my daughter which was the only way I could use a toilet or shower for the entire two week's as our bathroom was so bad people complained of the smell walking past our door. I am not kidding. Everything you read about ceiling fan's completely true.
In all my family shared 3 apartments, not one safe fan in any. Some staff completely rude, some OK. Often witnessed children been told off inappropriatly by staff.( sworn at) other guest slashed his foot while we were there the attitude of the staff was appalling (cut his foot diving in pool) food was just about bearable.
If they can eat bug's in the jungle they might find eating at this hotel a walk in the park. I swear on my children's lives this is one hotel I would give a wide berth.. loved Malta hated this hotel..
So bad..running joke with guy who cut his foot he only stayed one week took the mick out of us for booking 2. Met some really nice families (mark and Elaine and kid's.. Billy and Collette and Paul and poor Lisa and Darren and kid's who cried for nearly all there stay it was that bad.
If you've booked to stay here try your hardest to change accommodation. Or you'll find out the hard way just like we did.. best of luck to you.
Travel operator: going places
Food was very English style always with choice and we saw food temperature being checked on many occasions.
An added bonus at this hotel was the roof terrace for sunbathing and did not allow children adults only which is great if you happen to be there when you get badly behaved kids.
I would stay there again provided the price was right you get what you pay for.
Travel operator: independent
If you are booking this hotel on a cheap late deal I would recommend it as for the price you'll pay it is worth the money as long as you don't go there with high expectations.
If your booking your holiday well in advance however I would steer well clear. The rooms weren't spotless but we received a friendly maid service everyday which included clean bed sheets and fresh towels.
The rooms were hot but we knew there wasn't any air conditioning but you are able to rent fans from reception.
You plug your room key into a slot which activates the electricty to the room. A good tip to keep your room cool whilst your away is just sticking two biro pens in the slot and your fans will keep going thus giving you a cooler room.
The food in this hotel is absolutely awful. People who say if you dont like the food your being picky are utter liars and I would doubt they have ever been to a good restaurant in their lives.
When your in such hot weather the last thing you want to eat is curry! the hotel staff are absolutely awful. they are by far some of the rudest people I've ever met. The comments made previously excusing their behaviour in relation to the price their bein paid is the most stupid comment I've heard.
If their so bitter about there wage maybe they should try and acheive a raise by being skilled and able in their proffesion.
Non of the hotel restaurant/bar staff were friendly or polite and i would recommend a change of profession for all of them.
The location of the hotel is good. Its quite near the centre of Buggiba and is near the main road with easy access to the bus stops.
Travel operator: Mercury Direct
The food was reasonable but there was very little choice and this got rather tedious over 14 days!!!
The location was ok but it was quite a hike to the seafront it was tricky walking after dark due to bad pavements, piles of rubbish,concrete blocks etc.
We found the restaurant/reception staff were helpful and friendly but the room maids were sullen and unhelpfull.
We did not use the hotels entertainment facilities due to the lack of seating and the silly double queing system to obtain drinks.
The hotel is mainly for all inclusive clients. We used the bar opposite called spagetti junction which was clean and reasonably priced.
The santa maria is very much a hotel of two parts, the ground floor is air conditioned fairly clean and tidy, but the upper floors are hot, smelly, dirty and very drab.
The pool area is very small and is very dirty, care should be taken swimming in the pool as ear infections are rife!!
We thought that the hotel was reasonable value for money but was more like a 1 or 2 star hotel never 3!!!
Travel operator: airtours
Our room was a 4th floor family room with plenty of room, with sheets and towels changed daily, the floors were unmopped though but not a real problem. No air conditioning, only a noisy fan, but we did know this before we went.
The pool area is small and hence a 7.45am sunbed rush every morning - and you can't blame the germans!!! - brilliant for children though. Very friendly hotel, food ok, Tim the restaurant manager was extremely good at his job. Trips extremely expensive - go by bus or hire a car.
Water park excellent, but like the rest of the island a bit rough around the edges. All inclusive good value but heard lots of complaints that other countries deal with it better, only frustration with double queing for drinks.
The more you complain the worse service you get and the bigger the queue gets, just smile and you get served quicker!!!!!!!!
Travel operator: First Choice
Been to Malta for 15 years stayed here before it has totally changed in 12 months. In two weeks room never cleaned or bed changed maid every couple of days.
Think you have clean towels think again I caught maids drying our towels on line folding up putting back on bed dirty. When I told reception maid stayed clear I helped my self to fresh ones out of maids office.
Food totally disgraceful same every day. Entertainment were was that across the road in it sister hotel, which if you check with your brochure it doesn
Travel operator: mercury direct
Travel operator: Choice Holidays
Food very good.
Location not bad.
Entertainment seen better.
Go back again some time.
Travel operator: thompsons
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