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Moon Palace Golf & Spa Resort Hotel

10 of 29 hotels in Cancun

5 out of 5 from 15 reviews
4 stars
Carretera Federal 307 Km 340, Cancun 77500, Mexico

15 Reviews

Traveller Rating

  • Excellent
    11
  • Very Good
    4
  • Good
    0
  • Average
    0
  • Poor
    0

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Jenny May
13 years 1 month ago
Where, do I start? The hotel was amazing!! Having only been to places in Spain and such like, I felt like royalty staying here.

You get given a glass of champagne on arrival. You get your bags brought up to the room for you. There are golf buggies to take you everywhere, so you don't have to walk anywhere. There are people who come round the pool, asking you if you would like a drink all day. It's paradise!!!

The only problem was that the beds weren't that comfy and the air conditioning was too cold!! Not much really!

The food is really good; there is so much choice. The tortilla wraps in one of the outside restaurants must be tried. The two best restaurants were the Brazilian in the Nizuc side, and the Italian in the Golf course. These were amazing. Although a few of the restaurants are buffet style, they always have food being cooked for you. Such as omelette's at breakfast, spaghetti bolognese in the Italian in Sunrise, and burgers, ribs and steaks, in the outside restaurants. So if you don't like the idea of buffet you can always go up and pick one of these.

I have never been treated so well by staff, they were so pleasant all of the time.

The entertainment staff were brilliant, and there was always so much to do.

The hotel is split into three different parts, Sunrise, Nizuc, and the Golf course/villas. We were staying in the Sunrise, which seemed the most lively part, and definitely the biggest. The golf villas seemed very posh.

The one problem, was that the hotel wasn't near the main hotel strip, but the hotel get round this easily by laying on a free bus service, and taxis are easily available. But, the only times we went out of the hotel was to do two excursions, the need was that little to leave.

I loved it so much here I've already go the brochures to be booking up for next year!!
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Travel operator: Thomas Cook

Recommended
Susan Tarrant
13 years 1 month ago
Having gone 'all inclusive' previously, my husband and I expected more of the same as we'd experienced before. How wrong could we be!

The Moon Palace Golf and Spa Resort was truly wonderful in every respect. You might think a hotel of its size could be impersonal, but this was not the case. The staff are great, they cannot do enough for you. There are 10 restaurants to choose from and the food is excellent in all. Personal favourites were the oriental in Sunrise, the mexican in Nizuc and Barracuda on the sea front.

Our room was great and I still haven't got over the loss of the jacuzzi in the room. My husband is grieving the loss of the mini bar and optics!

We have always said that we'll not return to the same hotel again, but we'll make an exception with the Moon Palace.
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Travel operator: Hayes and Jarvis

Recommended
Kathryn
13 years 2 months ago
My husband and I visited the Moon Palace first in September 2003 and then again in August 2005, when we actually got married, taking 11 family and friends with us.

The fact that we returned to this hotel speaks for itself, it is fantastic.

The hotel, amenities, restaurants, weather, swimming pools, wedding was just amazing, and exactly like what you see in all the pictures and brochures.

I have written a 35 page report on my experiences at the hotel, which includes what happens on your wedding day, hotel guide, recommended trips etc. More information than you will ever find on the internet in one place.

You can purchase this report for a very small admin fee on the worlds largest internet auction site - search under 'Moon Palace Report' You will not be disappointed.

I spend hours and hours researching the Moon Palace on the internet before I booked my holiday, and some of the negative comments regarding the seaweed on the beach etc did slightly put me off.

But trust me, the positives far outweigh the negatives, get that ticket booked and get yourself off today ... you'll love it !!

Enjoy.
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Travel operator: Thomsons

Recommended
Moon Palace
14 years 3 months ago
We went to the moon palace for our honeymoon and couldn't fault it in any way whatsoever.
The hotel was very very clean the rooms were cleaned every day with clean towels put into doves, swans, love hearts, flowers every day.

The pool was also very clean and the swim-up bars were great.

Food was to die for with loads of different things to choose from and if your glass was half empty the waiters would fill them again.

Location was great, but to go anywhere out of the hotel you would need a bus or taxi.

Hotel staff were lovely and treated you like royalty, you couldnt ask for better.

Entertainment was good.

Would definitely recomend this hotel to anyone and especially honeymooners as they make you feel really special.

It is total luxury and would definitely visit again.
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Travel operator: thomson

Recommended
Alan And Tracey Lynch
14 years 6 months ago
We spent our honeymoon at the Moon Palace. On arriving we were extremely disappointed the the allocated accomodation. We were expecting a luxury room with sea view. Instead we were given a room that was green with mold and had palm trees blocking the view. However the staff quickly moved us to an alternative room.

The hotel was excellent with so many restaurants and we loved the swim up bars!

Our favourite was at the end of a hard days sunbathing, retiring to the lobby for a cold beer and hot snacks. The service from the staff was superb.

Very highly recommended.
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Travel operator: Cresta

Recommended

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